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    Quality Auto Body

    5.0 (1 review)
    Closed 8:00 am - 6:00 pm

    Services - Quality Auto Body

    Auto body restoration

    Bumper repair

    Collision repair

    11 More Services

    Auto customization

    Dent removal

    Auto exterior customization

    Auto frame straightening

    Auto frame testing

    Auto hail damage repair

    Paint and scratches

    Vehicle painting

    Auto steering and suspension repair

    Rust damage repair

    Rear-end damage

    Quality Auto Body Photos

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    8 years ago

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    Maaco Auto Body Shop & Painting - Jeep Wrangler repaired and painted in Maaco in Linden

    Maaco Auto Body Shop & Painting

    (32 reviews)

    We brought our car to this location and received an estimate for a full paint job and to repair the…read morefront right fender well trim piece, as it was hanging, from brushing against something and there were superficial paint scuffs on the front right bumper. We spoke to the owner, William Palumbo, Jr. (Bill), who suggested we get a "mid" grade package, not the cheapest but not the most expensive, the Urethane + Integrated Clear Coat, which comes with a four year warranty. He also added in 1.5 hours labor to repair the front right fender. The estimate was for roughly $1,550. Before booking an appt, we inquired how long it would take, we were told, "depends on when you drop it off, could be 3-4 days, could be 6-7 days", so we asked for a time where it could be done in 3-4 days, understanding it could be a little more, he said bring it to me in a week, so we did. Ten days later we were notified it was done and we could pick it up. 10 days, not 3-4 or even 6 or 7, fine, we thought they must be doing an extra good job on it, so it's fine, we didn't call and complain at all. Apparently, any small and not critical trim pieces, like the one in the fender well and even the ones on the door, to protect the door edges, get removed and not replaced, with this particular "mid grade" paint job, Bill did not mention this. So, with that being said, the 1.5 hours to "fix" the trim hanging off was not to replace it, as we thought it would be, it was to just take that piece off, which, apparently, they were going to do anyways. We spoke to Bill about it, and even came back in, Bill claims there was also body damage there, which both my wife and I are very certain there was no more than scuffs. Bill also said he had a picture, but, interestingly enough, he only had pictures of the actual parts which had real damage or delaminated paint, he had not taken a picture of the front right bumper, as there was no damage. Consequently, in addition to not repairing the trim piece, as discussed, the inside edge of the fender wheel is also still damaged, not smooth at all. There was also damage caused to the plastic body side molding when they prepped the vehicle for painting. In addition, there are "dirt nibs" everywhere, I stopped counting at 50, and "fish eyes" which are sort of the opposite of dirt nibs, they resemble holes in the paint job more so than little bumps, like the dirt nibs. Bill advised he could fix the wheel fender and the side molding but the dirt nibs and fish eyes he says should be expected, he did not offer to fix those. He advised we would have to leave our car with him again, this time for "a day" , which we now know means 3-4 days, which I advised him I was uncomfortable with, given he seemed very angry that I wasn't happy with what I got. I advised it would be hard to trust him, given his angry disposition along with the fact that we already felt tricked or lied to about the "fixing" of our front wheel trim piece. I asked him to instead refund whatever amount of money it would cost him to repair the car, hell, I told him even $20 would be acceptable, as it was more about principle than the money, he refused and told me "we don't give any money back". Finally, I asked him how he was going to respond to a review I may post for his shop, he replied, "I don't respond to negative reviews, I have 500 reviews and four and a half stars", so I guess Bill does not care about customer satisfaction, nice! There is another Maaco in Union, NJ, I called and discussed the matter with them. They advised a shop and or equipment that is not kept clean according to a strict schedule would cause the dirt nibs, and that they do discuss that with this level of service, there can be some dirt nibs, but industry standards typically dictate more than a few dirt nibs per panel should be addressed and corrected, even with this "mid" grade service. I will be bringing our car to their location to correct the sloppy work performed here. I've attached some but not all (as there is a limit) pictures, so anyone who goes here knows what to expect.

    Now they called my father and told him to bring the car and they would take care of the bad paint…read morejob. He brought the car in and they said it would cost him more money.

    Quality Auto Body - bodyshops - Updated May 2026

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