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Quail Estates West

5.0 (1 review)

Services - Quail Estates West

Buyer's agent

Listing agent

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6 years ago

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Shane Nguyen - Top Agent - Sotheby's International Realty - Shane's design and preparation of my house

Shane Nguyen - Top Agent - Sotheby's International Realty

(83 reviews)

Highly recommended!…read more Shane acted as my listing agent and worked efficiently to get my house sold and efficiently helped with navigating any issues that came up. He was always a quick message away and his effort and dedication was evident from the beginning. He helped with multiple issues that came up including negotiations and repairs. But most importantly, he was honest and considered my best interest in the decisions he recommended, which the other reviews here will also attest to. I actually found Shane through Yelp and am very happy that I made contact. I know who I'm going to the next time I have a real estate-related issue.

Shane helped us sell our condo in a highrise building just off the strip and in the process found…read moreus a house as investment property. I was amazed how quickly he was able to get both transactions completed. The condo was listed at the end of January and in a couple of days we had a firm buyer. This was in a building that had similiar properties that were on the market for weeks or months. Ours was in contract in a few days and closed 3 weeks later. It was the fastest sale of a property that I've personally experienced in my life. Once we had a buyer, Shane focused on helping us negotiate buying another investment property. We found a house in Henderson. The house had just been listed and by the time we were able to get an appointment to tour the house (Feb 10) there were 4 or 5 other interested parties. We liked the house and Shane advised us what to bid. Then we waited, but Shane was working behind the scenes negotiating with the seller's agent. With his skills, he was able to get the seller's agent to accept our bid over the others. It didn't stop there. Once we got the appraisal and inspection reports, Shane was able to get the seller to agree to the lower appraisal amount, saving us thousands off the asking price. We closed escrow about a month after our initial tour of the house. Shane coordinated and negotiated everything for us. Even worked with the lender that I had chosen. He certainly made both transactions go smoothly. We wouldn't think of working with a different agent when we're ready to buy/sell property.

Key Property Management

Key Property Management

(163 reviews)

Downtown

They fixed the situation after some back and forth. Thank you for your understanding on the matter.read more

Worst property management company I've ever dealt with. They took over a lease I had been living in…read morefor 8+ years. I was renting directly from the homeowner and we had a phenomenal relationship before this awful company took over. Once they took over. Nothing got done regarding any repairs. I had a whole in my wall for 6 months after a plumbing repair in the master. They also raised the rent $400 the first time and another few hundred upon the second year (directly after the pandemic in which I paid all the way through the pandemic without missing once). I decided to move out because of how horrible key property management was. We went our separate ways and all of a sudden I'm being contacted by a collection agency saying I owe $6k on top of the fact they never returned my security deposit. I never received ANYTHING from key stating what the charges were or what it was for or how I could dispute it. BEWARE!!! Very very poorly run and clearly they operate in a shady manner. Rather than a phone call or something to reach me to discuss any charges, they just stay silent then send you to collections. The house was left in better condition that I originally rented it in and I just found all my pictures/texts and documents proving all of it. I'm pretty excited now. I take that back, I am VERY excited for the future. DO NOT USE KEY PROPERTY MISMANAGEMENT!!! Unless you want to have minor repairs take 6+ months, poor communication from the office and to be charged a bunch of charges and never be told until you see a collection agency calling to tell me that I not only don't get my security deposit but that I owe $6k for a house that was a forclosure with nothing done to it, when I moved in...... BBB will be contacted and my attorney and I will talk to you soon KPM

Limestone Investments - Jim Eagan - Broker / President

Limestone Investments

(82 reviews)

Downtown

The limestone team is very prompt at fixing any issues I have come across. Great team and look…read moreforward to continue working with them.

(10 Stars!) If you want true peace of mind, hire Limestone…read moreInvestments. Jim helped me through a long, stressful journey with my rental property in Henderson, NV, and we came out on top. I was referred to Limestone Investments by Leavitt Eviction Services (they're 10 stars as well), and hiring Jim as my property manager was one of the best decisions I've ever made. I had a very difficult tenant situation. Jim handled everything -- the filings, the court process, the heavy lifting -- and I'm in the legal field, so I know how much work that truly is. He made being a landlord easy. After the eviction, Jim's crew stepped in and transformed the property. They repaired everything, installed new floors, repainted, and cleaned the yard better than I've ever seen it. Absolutely amazing work. Through the entire process, I felt 110% supported. Jim is knowledgeable, efficient, fair, and genuinely cares. He's also funny, which helps lighten the load when things get stressful. He's a respected veteran, an integral part of the Vegas Valley, and he doesn't waste time -- he simply gets things done. His team was outstanding as well. They investigated issues, collected evidence, stayed in constant communication, and made sure I always knew what was happening. Thank you, Jim, for getting me out of a tough situation that I got myself into by trusting the wrong tenant. You helped me turn it around, and now I have a wonderful tenant that you found for me. You told me the good, the bad, and the ugly about the market -- and you were right. Listen to him. He knows. Limestone Investments is a well-rounded, trustworthy real estate service you can bet on. I'm grateful, relieved, and will use them again without hesitation.

Havenhurst Realty & Property Management - C. Kelly Hurst

Havenhurst Realty & Property Management

(3 reviews)

Summerlin

I recently worked with C. Kelly Hurst from Havenhurst Realty and Property Management on rehabbing a…read morerental property where the tenant had lived for over 10 years. The home needed extensive work, including new carpet and vinyl flooring, interior paint, garage door opener replacement, landscaping, trash removal, minor plumbing repairs, sliding glass door adjustments, and a full home cleaning. Since I live in California, Kelly handled everything for me as he coordinated with contractors, gathered quotes, and managed the entire rehab schedule. What impressed me most was the speed and efficiency. The property was completely rehabbed and rent-ready in under three weeks. Even more, Kelly secured and placed a qualified tenant before the home was listed on the MLS. I was expecting at least three months of vacancy, but thanks to Kelly's hard work, it was only one month. As a real estate investor for over 25 years, I can confidently say this was the best property management experience I've ever had. Kelly truly went above and beyond, and I highly recommend him to any property owner looking for reliable, hands-on property management or real estate services. Hard to find trustful people like Kelly in Las Vegas.

Outstanding Service and Unmatched Dedication!…read more Our experience with Havenhurst Realty and Property Management was nothing short of amazing. From the very beginning, Kelly's commitment to customer service stood out. Every interaction was personal, thoughtful, and focused on our needs--not just making a sale. He made time for us even on short notice, listened to our ever-changing wants and ultimately found our dream home. What we appreciated most was the time and effort Kelly put into helping us find the perfect home. He is incredibly patient and truly took the time to understand what we were looking for - which is how he found our home - he scheduled a showing, just suggesting we go see it. He was right, we immediately fell in love with the home. He answered questions on questions with detailed and thoughtful responses. He showed us a variety of options, offered insights based on years of knowledge in this specific area, Summerlin, though he knows all of Las Vegas well and truly keeps up with his market research and the ever evolving RE landscape. During the time we bought, time was a huge factor in securing a property and Kelly took that seriously both in showings and communicating with us once an offer was submitted. His attention to detail and deep knowledge of the market gave us total confidence. Thanks to Kelly, we found a home that checked all the boxes--and then some! Two years later and we're even happier with our home now than we were then. I can wholeheartedly recommend Kelly Hurst with Havenhurst Realty for all of your real estate and property management needs!!

Xpand Realty & Property Management - Meet the Xpand Team! We are here for you!

Xpand Realty & Property Management

(75 reviews)

This review is for Daniel Kalai. What can I say other than he is an awesome realtor and even more…read moreamazing person. Really down to earth and very responsive to any questions or concerns I had, no matter the time of day. He's very knowledgeable and offered sound advice throughout the entire process. He listened to the specifics details of what I was looking for in a potential home. I really appreciated the fact that he was not pushy, which a lot of salespeople tend to be. He understood that this was a significant purchase and I did not feel pressured at all when I finally submitted my offer. He walked me through each step and kept me posted on any updates. Thanks to Daniel, I now have a home that my family and I love and can enjoy for the years to come. If you are considering buying a home, I highly recommend you contact Daniel. You really won't regret it.

I can only describe our experience with Xpand Realty as a fever dream steeped in mismanagement,…read morechallenged communication, and just inexcusably poor handling of the whole situation. After a relatively normal walkthrough and slow signing process, we were informed ON THE DAY OF OUR MOVE that the property had an HOA that did not allow renters, and Xpand basically said "Sorry, what would you like to do?" They wouldn't offer a refund in any usable amount of time, and since the signing process took up our entire moving window, we had 24 hours to vacate our old dwelling and move into a place with total uncertainty looming over what our future might look like. We spent the next month and a half fighting Xpand to 1. Fix the problem they created by not verifying they could rent this property before listing it, and 2. Give us our money back so we can at least have resources with which to apply to a more competently-managed residence. I will give one team member a lot of slack because they were navigating a personal emergency, but the amount of phone tag and online research I had to do to get a timely reply on a weekday was just absurd - only one party is getting paid to do this administrative work, so why am I the one always waiting for your reply? I finally called the top manager Randy and miraculously began to get replies with timelines after that. It gets better though! The dwelling we were in had an untreated water leak and mold issue + water pooling in the garage ceiling. Any basic inspection would have caught this, so I have severe doubts that Xpand/the owner of this property were upholding their legal bare minimum responsibilities by even having the place inspected at all. Once we pointed out the water issue, Xpand and the owner were both trying to rush us out so the remediation company could begin the extensive work required to salvage their soggy property, but Xpand STILL was only willing to offer us a refund AFTER we vacated and AFTER a processing period of several business days. Meaning Xpand expected us to just pull another several thousand dollars out of our to sign on to a new place and move for the second time in a month. Y'all saw our incomes, you know we can't afford that, and the onus is STILL on Xpand to fix the storm your half-interested business management style created. But wait, there's more! The HOA of the community started knocking on our door several times a week and lurking by windows, demanding to know whether we were allowed to be there and threatening to tow our vehicles, but conveniently claiming total powerlessness to do anything about the leaky roof that is the HOA's obligation to repair. Xpand offered to move us into a similar property at no charge, but were unable to come up with anything in their corporate portfolio that wasn't a significant downgrade for the price and didn't fit our communicated criteria, so they essentially gave up and told us to let them know when we leave. We stood firm that we would begin that just as soon as Xpand returned our deposit and first month's rent (they sure as weren't getting any additional rent for the wet box they stuck us in). So the situation became a standoff until finally, Xpand relented and returned *most* of our money upfront. They held onto a few hundred dollars for "after the inspection" (so your company does know what inspections are after all?), and we finally had what we needed to sign on to a new place. Xpand had offered multiple times on phone calls, unprompted, to pay for our moving fees, but again, when we asked them to honour this in writing, they wouldn't do it. Xpand made many verbal offers and then neglected to honour them when we asked for them in writing. So we moved a second time with our own money and sweat and time while Xpand continued to badger us with requests for updates. We got out, and we did get the rest of our money back, but Xpand's avoidable dipshittery set us back an estimated $10,000 in our time, labor, and materials. May this company become insolvent. It's the only thing they've earned.

Quail Estates West - realestatesvcs - Updated May 2026

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