We have such mixed feelings on this hotel. We stayed for four nights…read more The hotel itself is very nice - clean, modern and beautifully appointed. The rooms are also very modern, well appointed, well maintained and spacious. Then, there is the location. It couldn't be more perfect, with great nightlife and the cruise ship harbor RIGHT THERE. And the views! The views of the harbor are spectacular! The staff at the hotel is so polite, anxious to please and cheerful. You like them instantly. The problem is that none of them communicate very well in English, (surprising, given that this is an English speaking country), and they are just not very good at their jobs. We had requested an early check-in and, when we arrived, they noted that, told us our room was ready and "just needed inspection" and to have a seat. They would text us when the room was ready. Great news! We had not really expected that they could accommodate our request. Well, we sat for over 4 hours. We checked in, several times, but tried not to be pests. In the end, it turned out our room WAS ready, but the desk forgot to text us . . . giggle, giggle. Then, there was the completely incompetent concierge. We asked about dinner spots nearby. We were a short walk from the major harbor nightlife area . . . as we found out later . . . and he never told us that! We'd just arrived. How were we supposed to know? We asked about a restaurant we had seen as we entered the wharf. He didn't know about it, but told us he would make a reservation for us and to please let him know what we thought about it. When we arrived that evening, they were closed for a private event and had no record of a reservation. He clearly never called. We often enjoyed cocktails or beverages in the beautiful hotel lobby. You had to point out what you wanted from a menu . . . and forget about extra requests like "a lime" . . . because the very pleasant cocktail staff did not understand what you were asking for and had no idea about normal cocktails. Having made these observations, I have to say that we had a wonderful stay and were pleased with our hotel choice. You just have to have the right expectations. And, the "Opera in the Lobby" was a really nice touch!

We loved our stay here. The location was perfect to walking to great restaurants and catching…read moreferries to other amazing places. Our room had a huge patio overlooking the harbor. The bed and pillows were very comfy. Cleaning service visited daily. Our room was clean and had ample space for our luggage. The shower was super hot. We loved the staff. I'm not sure I have the name right, but it might be Yoso, he was the main desk person - he was amazing. So welcoming. He gave great tips on local places. When we forgot our key, he quickly got us access to our room. Fantastic service. We ate breakfast each day in the Fish restaurant. Excellent food and service. Great stay.

Decided to escape the summer heat in Hawaii for a beautiful winter wonderland in Auckland. We were…read moreonly visiting for a few days. Decided to stay at Grand Millennium because of the price and location. Everything was very easy to walk to and convenient. The staff here was very friendly. I loved how comfortable the bed was. My all-time favorite thing about this hotel was the bathroom. Because it was so cold outside, it felt amazing to come back and soak in a nice hot bath. I did have an issue at the end when checking out. The billing they provided me was incorrect. But after contacting the hotel the bill was corrected.

Getting off the Holland America cruise ship in Auckland I was sooo sick, not sea sick, multiple…read moreupper respiratory infection sick. I hailed a cab which wisked me and my luggage to this lovely location with the nicest front desk staff who worked diligently to get me to a room as quickly as possible. Let me add here I was at the hotel at 9:30 AM and the room availability was 3:00 PM. Yes, I actually planned to check in and leave my luggage to tour the city....best made plans, I didn't plan on getting ill. It did take a couple of hours but I ate a great breakfast, drank several cups of coffee, a liter of sparkling water and tried my best to remain in an upright position in the lounge. The concierge tracked me down and escorted me to my lovely room before noon. I was pleasantly surprised by the furnishings and quality of the hotel, don't get me wrong I don't do cheap by any stretch of the imagination, but I assumed the first available room wouldn't be the one I reserved. Great king bed, soft pillows, huge TV that I never used, desk, bar, refrigerator, hot water pot....bathroom with a huge soaker tub, separate shower, double sink...I was impressed. Then I started reading the room service menu....oh yeah I was thinking I could camp here and never leave. Since everything converted to NZD from USD the prices were cheap by Hawaii standards. The restaurants and room service were top shelf. The staff from concierge to bellman were fantastic. The check-in staff were awesome. This hotel is five star all the way.

Location and views alone are 5-stars. Booked my trip back in December. To gain more airline points,…read moreI booked the hotel through the airline portal. After reviewing the map of the Auckland central business district (CBD) and where the Sky Tower was, I knew I wanted to stay by the harbor, with a view and reasonably priced. That's when I came across M Social Viaduct Harbor. From Google Maps and looking at YouTube videos, the hotel was in the midst of it all. My first encounter with them was a few weeks earlier when I learned that M Socials last check-in time was midnight. Unfortunately, because my flight was schedule to land at 9:45 pm, having to get through customs and waiting for Uber, we'd be cutting it close. So I emailed M Social and they assured me that we could check-in after midnight, no rush since they knew how long customs could take. What a relief. When we got there, a little after 11 pm, I was told our room was upgraded to the 12th floor which is the highest floor. I was told "The harbor view is great up there." And it is!!! All the rooms face the harbor and all rooms have a view!!! The higher you are the better the view. And when we got to our room, we had a signed card from the employees along with Easter candy because I didn't realize it was Easter weekend when I booked our flights. The room was clean with modern and youthful aesthetic. And the price? I can't believe it is one of the least expensive hotels along the harbor. It was between $129 - $189/night. Of course, Weekends are higher price. And, laundry is free. We just had to pay for laundry detergent. No dryer sheets in Auckland, though. People in NZ said I had an American accent. But they're the ones with accents... lol. Auckland is also a melting pot. The front staff were mainly Filipino, Vietnamese, and Chinese. So they had their native accent along with the English accent. But everyone was so kind to us. And they have a restaurant that is open for breakfast, lunch, dinner, and late night socializing. Although we only had apps and drinks, the food was really good and non-alcoholic drinks were refreshing. As much as I want to gatekeep M Social, I also want to praise the staff members and hope everyone can enjoy your time staying at this wonderful establishment.

Great front desk staff. Well situated, easy to get around on the lime scooters, right by The…read moreviaduct & Silo areas. Also close to the ferry buildings great spot decent restaurant Beautiful room a harbor view

It's okay, it's clean and the bed was comfortable. The shower is good. It's walkable into downtown…read more With that said, the rooms are small, it's dated, the carpets should be replaced. There's no clocks or bedside lights, all lights are in the ceiling. The breakfast is very basic.

Our stay was what we expected from a mid-range hotel in Auckland. We normally stay at hostels, but…read morefound a good deal for a few nights from a booking website. The room was on the corner of the third floor, and we had a nice view of the bay and lots of light, and enjoyed the small balcony (too small to put a chair on, unfortunately), whose door we left open for a breeze (very nice after being in many hotels without any windows that open). When we did use the A/C, it worked a lot better than we expected based on other reviews, and did seem to have a working thermostat. The room was clean and well-furnished, and we appreciated the drink-making amenities, including little containers of milk for tea and coffee, which the desk staff was happy to replenish for us (be persistent, though, as once they said they'd send someone up to our room with milk, but nobody came and we had to ask again). We were very happy with how quiet the hotel was, as central Auckland can be noisy. Luckily this part of Anzac Ave. doesn't get a huge amount of foot traffic, and though there is a fair amount of vehicle traffic to the east of the hotel, the building seems to be pretty noise-proof with the balcony door closed. We didn't have a car, so can't speak to parking issues, and we didn't eat any food at the hotel. Internet scarcity is as expected from most low to mid-range NZ hotels, with minimal free wi-fi. There are two computers in the lobby with paid internet access that we used a couple of times without problems. The location is convenient to the university, Queen St. area, Vector Arena, and many bus lines. Be aware that to get back to the hotel from Vector Arena or Queen St. by means other than a vehicle, there is a trip up a moderately steep hill involved.

Great location near good restaurants and Queen street shops. A short 15 minute walk to the harbour…read moreand nightlife. Efficient staff and garage parking are convenient. They do a great job of greeting past guests. Clean rooms and comfy bed, though on the soft side 24 hour gym is well equiped for cardio and weight training, along with a sauna. Breakfast buffet is a highlight with omelette bar and barista coffees included.

We left the airport and went straight to the hotel... They were so accommodating... no waiting …read more.. checked us right in... the staff member gave us suggestions and directions to see various places in Auckland... Room was great... the hotel is very busy but cool...

The room is great & very clean. But unless you want the buffet, go elsewhere for breakfast. I tried…read moreordering something ala carte and they were stymied, although it's on their menu. Couldn't give me a side of fruit. Scrambled eggs were supposed to be with herbs, but weren't. And charged me $6 for a cup of tea I had to get myself. $6 for a cup of tea, when special coffee (lattes, etc) were $4! And no decaf coffee - none. Go elsewhere for breakfast.

Located on Gladstone Road, right opposite the Parnell Rose Garden. The Hotel offers large rooms…read morewith a variety of bedding options available - such as a seperate bedroom with a sofa bed in the sitting room, or two queen beds in one room. Some rooms have been recently refurbished. It is good, middle of the road accomodation and one of it's great benefits is its location in the lovely central city suburb of Parnell. The hotel has a restaurant on site and my family members raved about the breakfast buffet. They also do specials each night for dinner, like a Sunday $20 roast special (see photo). If you know of anyone who gets sick of staying in downtown Auckland, I would recommend you take a look at Rose Park Hotel. They also have specials on the accomodation special site 'wotif'.

A very nice hotel with many amenities from restaurants to the pool area etc. nicely appointed with…read morethought.

Very nice clean hotel. Staff very friendly and helpful. Good central location to all restaurants…read moreand activities.

I stayed here Feb 27, 2025 before boarding Princess Cruise. This hotel is 10 min walking distance…read morefrom Princess dock. My room 711 was quiet and clean with big cheerful windows and view of the City. But the door to room was the heaviest and hardest to open door I ever experienced in my life. I had two breakfasts here. My comments are the bacon isn't cooked enough leaving lots of fat on it and it is not crispy, served wimpy in liquid of water or fat with the lid steaming the bacon. The congee was extremely boring. No minced Chinese preserved mustard greens and pork sung that the Chinese eat congee with. What looks like soy sauce didn't add flavor or salt to the congee. Some people thought the scrambled eggs were too runny, but I like it like custard This was so runny you have to drain the liquid out of the spoon before putting in your plate. The breakfast selection was not large, but gets the job done. The Wi-Fi was so slow. But on the day I checked out and had to wait in the lobby till 2 pm to board the ship, I told the front desk how slow THE CUT wifi was, that my email would not send. She put my phone on a different wifi and the email sent right away and wifi was no longer a problem. Location is two blocks from shopping and eating places, but mostly takeout food , pub stuff, I did not see really nice sit down restaurants.

Horrible stay recently compounded by customer service completely unwilling to be reasonable. We…read morewere given a room directly under the event space and subjected to incessant noise during setup, loud bass thumping through the ceiling for 2 hours past the time we were promised it would end, and then another 2 hours of loud cleanup. No apology was offered and our request for a discount due to the inconvenience was denied. We checked out 2 days early and were initially denied a refund for those days. Folow up with corporate office resulted in an offer for a discount for a future stay. Are they kidding?