Centrally located, the Heritage Auckland is a lovely hotel in a converted department store. Beautiful Lobby Bar area--with frustrating evening food offerings, more on that later--and spacious, ceilinged rooms, many of which overlook the atrium restaurant area.
Check in was smooth and efficient, but there were NO bellhops manning the entrance, which normally wouldn't be a problem for me but I was solo with several suitcases, laptop cases, and shopping bags for two people at the end of a long trip. I couldn't carry everything into the hotel alone, so the taxi driver had to help. Internet is not included, and is rather complicated if booking packages; pretty dumb if you ask me. One night included 100 mb free lobby wifi and the 2nd night included 500 mb in my room. Had to wait until midnight to get the 500 mb in room. Really? What kind of 5 star hotel is this...additionally, the package came with valet parking, but we don't have a car. Just give us the internet already!
In room amenities are as one would expect, but a bonus touch is the french press and ground coffee--most excellent! Fresh milk in the fridge as well. Great selection of Dilmah teas, and the minibar prices are actually close to reasonable. Bathroom is spacious with nice wall tiling, but the floors are hideous. The towels are thin and rough, but the spa products are excellent and well curated.
The hotel has two gyms, an outdoor terrace pool overlooking the city, as well as an indoor lap pool. The spa pool/jacuzzi is big and I almost missed it! It's next to the lap pool, but up a little....
Breakfast in Hector's is incredible, though some of the western hot dishes weren't so hot--ie, the pancakes. The miso soup bar is great (I'm an addict), as are the raw selections and fresh juices, kombucha, inter alia. More on that in a separate review.
i went to the bar for a drink, and hoped for a light dinner, but all they could offer was a selection of vegan tapas. I'm totally on board with the vegan thing, but I'm still not sure why the chef refused to make a vegan tofu-mushroom wrap that's on the lunch menu. They claimed they were too busy with only one chef, but this was sunday evening and there was exactly nobody in the entire restaurant--I could see this out my window!--and only one other person in the entire bar besides me, drinking a glass of wine. The chef was indeed busy sitting by himself in the restaurant... They offered to make anything vegan from the dinner menu--which included tofu and mushroom based dishes--but would not make the wrap, which frankly sounded the most delicious. So, instead of ordering another drink and enjoying a light dinner in the hotel bar--a favorite hotel past time--I stepped outside and enjoyed a perfectly delicious tofu dinner down the street for 2/3 the price of the wrap and 1/3 the price of a main. This was not a cost-conscious move on my part, but if you can't give me what I want at a purportedly 5-star hotel, then I shall go elsewhere, thanks very much.
All in all, a solid urban hotel with some hip touches, but also some niggling oddities: a lack of porters, complicated internet, and an idiotically-trained chef unwilling to serve his clients what they want, but who was perfectly happy to have a sit in full view of the hotel. read more