Previously crowned the Hyatt Regency, this hotel was bought out by Accor Hotels and subsequently dubbed the Pullman. This explains its dated exterior, though the under-construction apartments adjacent to this hotel would have you thinking they're entirely unrelated properties.
Due to weird booking schedules and the price discrepancy between leaving here the day before and the day after (almost $100), I opted to "splurge" for my last solo day in Auckland. I opted for the apartments, wanting access to the balcony and the updated interior. The apartments are accessible through their own lifts, either through an exterior door or through the front lobby of the hotel. Though this was a relatively recent addition to the hotel given the scaffolding and unfinished construction, a lot of aspects of the hotel seemed rough around the edges. There were random scuff marks throughout, the closet door was literally resting on the carpet and had to be yanked open, and the glass frosting on the nightstand was splotchy. Compared to my previous two hotels, however, the rooms were enormous and the bathroom and amenities were fantastic.
The gym was located on the bottom floor and was directly connected to the spa. On one hand, having an entirely dedicated floor to the gym/pool means that you're not going to have a half-assed knock down some hotel walls and throw in some equipment arrangement; on the other hand, it means that the gym is not open 24/7 and closed daily at 10 PM. While I didn't have the opportunity to check out the gym, the pool was relatively clean - they don't use chlorine - and minimalist. So minimalist, in fact, that there were literally three pool chairs. I found some hooks on the wall and threw my towel on there because I had no other options. Overall, the whole gym and locker room felt like a slightly more upscale city gym.
This is at the point in the review where things go downhill - literally. This hotel is perched on top of a hill so even if you don't like walking you'll either have to hike up or hike down unless you take a car everywhere. I checked in to this hotel with an orange carry on and a North Face duffel bag on my shoulders and by the time I hiked almost a kilometer (half a mile in freedom units) uphill I looked like I was ready to check into a hostel.
But the truly unforgivable part of this hotel - so unforgivable I'm going TO TYPE THIS IN CAPS LOCK - is the internet. As a guest to a "5 star" hotel located on the outskirts of the CBD, you're allotted FIVE HUNDRED AND TWELVE KILOBITS PER SECOND. If you want faster speeds you'll have to pay them $10. This is borderline extortionate and completely asinine for 2018 standards. You'd think I'm exaggerating and bitching about internet while on vacation, but 512 kbps translates to 50 kilobytes per second. I speedtested and I scored an even lower 260 kbps internet speed. If you want me to put this in relatable terms, you cannot stream YouTube even at 240p. I was OK with 144p and even that started buffering. Basic web pages barely loaded and at some point I gave up altogether.
But why don't I just pay more for internet? Because this is not Spirit airlines and a 5 star hotel should include basic amenities into the price. Also, I'm here less than 24 hours.
Imagine my surprise when the next day came and I boarded the very convenient SkyBus to the airport and discovered better internet speeds. A moving bus with Free WiFi has same or better speeds than a 5 Star hotel. Never thought I'd imagine the day. read more