I will make this as direct as possible. My elderly mother had a horrible experience. She was…read moretreated badly by a lab aide. She turned her away saying he was in the wrong place which turned out she was in the right place. She then had her ID and insurance cards thrown back at her. When going to have her blood drawn she was roughly handled which now resulted in her having a bulge and a bruise. Please rectify this, no one deserves to be treated rudely & handled roughly during a routine blood test. I guess we are not the right type of patients welcomed at this office, of Asian decent to be exact.

Terrible experience. Had a shot taken and it got horribly bruised hours later. The care in this…read moreplace was bad since the nurse was really rough with how she was managing the injections. Wouldn't recommend to anybody and if you want your arm to get bruised as well then be my guest. Staff there were extremely rude to the point where they snapped at me telling me to hurry up.

This location is in the Queens Crossing Mall, close to Main St in Flushing. Very accessible via the…read more7 train and buses. Metered street and municipal parking areas nearby but we went to the parking garage (valet) in the same building for convenience - I think I paid almost $10 though. (Mulan seafood restaurant validates accdg to the garage employee -pls confirm with the restaurant first). When waiting for the car, the elevator area is enclosed, with a couple of benches for sitting; was warmer in there and at least not directly inhaling the car exhaust fumes. Had to take 2 elevators up to the lab. Small waiting room, Kiosks for check-in. Like in the Forest Hills location, there is no staff member in the front to welcome customers or if have any questions (one person was getting upset bec she needed help and was told to go to the kiosk). We didn't have any issues signing in and were called in soon after. The phlebotomist was patient and informative. She let us know that one of the tests wasn't covered so we could decide. Also skilled - got it on the first try (my mom worries whenever getting a blood test bec of past experiences). Wheelchair-accessible restroom. A food court and restaurants in the same building so got a quick snack.

Very inefficient. Make appointment was lined up with walking ins. The guy in front is uselessread more

This place gets crowded because it is close to the 7 train Main Street station so if you don't want…read moreto wait go early. We got there at 8:30am and there were just 3 people ahead of us. When we left there were around 12 new patients in the waiting room. It does move quickly as it takes a few minutes to draw the blood. I have thin veins and my doctor's office phlebotomist was unable to draw blood from me. I had to come here where Carol was very gentle and was able to draw my blood. I am so happy she was able to get this done quickly, before others would just poke around and cause a big bruise on my arm. Carol did a great job and I would come back here again and ask for her to draw my blood. I feel very fortunate to get such great care from Carol. You don't need to make an appointment, just show up and put your name down.

So helpful when I called and the representative called back and sent me the test resultsb. Really…read moregreat

I have extreme anxiety about blood work. My husband as well. This place was clean, fast, but what…read morewas so great were the two techs that drew the blood. Martell did mine, and I didn't feel a thing, a tiny pinch, which he let me know of, and done! He was awesome! My husband had Yong, and he was so happy and relieved, he was great, too. God bless them, and we are so thankful for their patience and expertise.

Thank you for one my fav staff Martell! He is so kind to me and not make scared of blood test…read moreanymore! I am proud to be one of his patient and I can't wait to see him again soon for another blood test!

Here for baby's 1 year labs- CBC and lead level. Was scared to come based on the other 2 (and lack…read moreof) reviews but did it anyway figuring there's tons more children who have had blood draws here but no one posts the. Well, parents, come on down! Whole process was quick and only took 15 min from start to finish. Came here today and checked in at 4 pm. I saw older kids there with their blood drawn recently so it confirmed that there are people with pediatric experience here. And these children looked ok haha. My child fell asleep for his nap and they made us wake him up. They had hubby hold my son down and he wrapped his leg around his little legs so he wouldn't kick. I used YouTube and that kind of helped. Two employees looked at his arm while he was screaming and went in on one try with no fishing. Done in 1 minute. Phew. One traumatizing experience over cause the ladies knew what they were doing. Thank you, baby Jesus Then another infant was having their blood drawn and the screams ensued...

This was by the far the worst medical related experience I've ever had…read more I needed to have multiple lab tests done urgently and the process was a nightmare. They didn't ask for my paper work or insurance until after accepting patients who signed in after me. When I had my blood drawn the technician put her phone on speaker to talk to her friend and when I told her I felt faint after 5 tubes of blood work she proceeded to talk to her friend and ignore me. They shooed me out of here with a hand motion when I asked if it was okay for me to leave. If I could give this place no stars, I would. Avoid at all costs unless you want poor services.

Amazing doctor, friendly staff! What more can you ask for? Dr. Wu is the kind of doctor you look…read morefor your entire life and if you're lucky, you'll find her. That's how I felt my 1st time meeting her. Dr. Wu isn't your average doctor. Dr. Wu listens carefully to your reason for visiting and thoughtfully creates a plan to address all your health issues. Dr. Wu explains what she will prescribe and how it will help you feel better. In addition, Dr. Wu will make sure to check if you need any thing else done while you are there so you don't need to double back and use up another day. If you have any questions, Dr. Wu will give you her honest opinion. I really appreciate her expertise and insight on health issues. I would definitely recommend Dr. Wu to family & friends. Dr. Wu gets two thumbs up from me!

I would give a 0 rating to this place. Extremely terrible attitude. Me and my wife are potential…read morepatient seeking for help from this doctor's office. The phone lady went all nuts and hang up on my wife with nasty and rude attitude. I would not recommend this place to anyone. If this is how they treat people, then they should not be operating. Do not care about patient satisfaction. Forget about it. Will go to other places instead of this one. Not worth it.

Came for some blood work and my Dr. said no appointment was needed. I tried to call the office…read moreseveral times to make sure they were open on a Friday at 3:00pm but no one answered. Since I was only a block away at my other Dr's office I just stopped by to check if they were in fact open or closed. There was only one person working and 2 other patients already there. Since the lady was the only one working, phone calls don't get picked up unless she's at the front desk. When I walked in she was in one of the offices helping a patient but when she saw me as she came out of the room she told me to fill out the check in form with my name and phone #. The sign outside said 2 people maximum but it's not true. There as a total of 5 people with me included since a family 3 was there with their toddler. The place was very dark and dirty looking. I was afraid to sit in one of the chairs especially during Covid but I had to since I had to wait about 20 minutes or so to be seen and it was hot in there. I finally got called up and she took my paperwork my Dr told me to bring, ID & insurance to see what blood work was needed. She was super nice and quick with drawing my blood. I had some questions about Glucose tests and she was very helpful even though she said she was at that location for that day only because someone called out sick. Luckily I was the last patient and she closed the office after I left.

I called sunrise lab on friday to inquire about a kit that I needed to pick up. The gentleman on…read morethe phone was very professional and answered my questions. However, when I called today on 3/17/25, nobody picked up. It kept ringing until the call would eventually drop. I decided I would stop by while I'm out and see if they're open or not. I got there around 3:40 PM and a hispanic lady with short hair was at the desk on her cell phone. I greeted her and she just grabbed my prescription. She seemed pissed off that someone came in at the end of her shift so I told her I was picking up a kit-not getting anything else done. She was huffing and puffing about why everybody is coming to this location today. I told her I tried getting it from my doctor's office but there was a miscommunication and they closed early. I wasn't going to drive another hour again just for the office to decide to close early again. She was huffing and puffing the whole time and when she gave me a bunch of cups, I asked for instructions because I had never seen urine cups given out for stool sample collection. She told me to ask my doctor and talk to them about it. I wasn't even given a specimen pan to collect the stool in. I asked for instructions on whether I should refrigerate it from the time I collect the sample to when I transport it to the lab, and she told me "yes, but you won't be able to do them all tomorrow because you have to fill all the cups up." I asked about how much was needed since the P4 kit is one simple small tube that doesn't require much, but here I am with 9 urine sample cups. I have no idea how much to fill them with. She was annoyed and telling me to just put some in each. Then at the end, she was emphasizing how I could drop it off at ANY sunrise lab, it doesn't have to be this one. I got the idea that she doesn't like to do her job and didn't want people coming here, which explains why nobody was picking up the phone today when she was there. She said if you do end up dropping it off here, you have to be here at least 3:30 PM. I told her I called multiple times and nobody picked up which is why I didn't even know if they were open or not. The online hours show them as open til 4 PM. If she doesn't want anyone coming in towards the end of her shift, maybe she should actually pick up the phone and help patients who are looking for guidance. Overall, a very unprofessional experience. The labels she printed for my samples have me listed as the wrong gender as well as a date of 03/14/2005. I'm driving to my doctor's office to pick up the kit. I'll drive another five hours if I have to, just to avoid this mess.

Years ago I was searching for a new doctor to see me after moving to Queens from upstate NY…read more(Rochester). Decided to visit Smart Health Medical and specifically see Dr. Vi and I was so pleased with my first visit I've never gone anywhere else in the last five years! The office accepts walk-ins (from what I remember written on the door, I could be wrong) as well as appointments, and they have great late night and weekend hours a couple times a week. I continue to see Dr. Vi for annual physicals, check-ups and any unknown symptoms even after moving to the Bronx. When I move out of the city someday I'll be sad to leave Dr. Vi behind but while I'm here I cannot recommend her enough. As everyone says, she cares about her patients and takes her time with us. She actively listens and is so well versed in so many different types of treatments and good lifestyle habits. If you don't need pills, she''ll tell you that and offer up better everyday habits that can help you live and feel better. She takes a holistic approach to your health and is in no way a pill-pusher looking to make insurance money off you. Most of my visits result in a clean bill of health after taking vitals, and blood or urine samples on site--if necessary. But when you do need a scan, treatment or prescription she goes above and beyond to make sure you get exactly what you need, when you need it, and makes sure it's covered under your insurance so you're not hit with sticker shock at the pharmacy or referred specialist. The office even faxed my referral paperwork to a specialist when I forgot the paper at home before my appointment. Saved me from having to reschedule or take off work to go home and get it. I could go on and on but there's no need. Dr. Vi has been the best doctor I've ever seen in my 30 years who does more than anyone I've seen to care for her patient's needs.

Nice, caring for the patient, and he is a great doctor ‍, good service, friendly. The pace was easy…read moreto go to.