I'd like to start off by saying that this dealership is amazing they went above and beyond to help…read moreus my family and I to purchase my first ford truck not only were they able to get us approved within 45 minutes out the door within an hour, they sold us a very, very nice truck. The team was very helpful kind considerate understanding they found a way to get us approved. It was amazing. They also took both our trade-ins and gave us a really great deal for them paid off our old loans & put us in a brand new 2025 Ford F150. I can't say enough about this dealership they're amazing. We're definitely gonna refer friends, and family, and I'm definitely gonna buy another truck from them in the future. They treat you like family. They will do anything to find a way to get you approved. They will help you. They will listen. They will find the right vehicle for you as well too. Ps. Stop by talk to Frank, Juan or Jason one of the managers. Tell them you only want to deal with them. They will make sure they will make you feel at ease. Find the right vehicle for you get you approved in a couple minutes and out the door within an hour.

I'm sharing my experience purchasing a used vehicle from Cocoa Ford because of serious concerns…read moreabout how my financing and credit inquiry were handled. After approximately two weeks of negotiating the price and working through various markups and add-ons, we finally reached an agreement. Despite my top-tier credit, someone in the finance department told me that 9.4% was the best rate they could offer. They encouraged me to seek outside financing if I could do better. Within five minutes, my bank approved me at 6.4%. Because I live three hours away, I arranged to visit the dealership to inspect the vehicle, get the out-the-door price in writing, and leave a deposit before finalizing my bank loan. My plan was to return two days later, on Saturday, with a cashier's check and complete the purchase. During my visit, I clearly explained those intentions to Alex Braun in financing and my salesman, Andy. Alex repeatedly encouraged me to finance through one of the dealership's lenders. I told him I would only consider that if he could beat my bank's rate. He said 9.4% was still the best he could offer--three percentage points above my bank's rate. Nevertheless, he continued suggesting that I take the dealership's loan and then pay it off with my bank's loan. I firmly declined. I wanted a straightforward transaction and explicitly stated that I did not want two loans for one vehicle. Alex and Andy then told me they needed to pull my credit to hold the truck. They said that even with a deposit, someone else could purchase it the next day unless they checked my credit. I questioned this, explaining that holding the vehicle was the purpose of my deposit. After considerable discussion, they assured me that the inquiry would be a soft pull, would not lower my credit score, and would not be submitted to any banks to shop for financing. Relying on those specific assurances, I reluctantly agreed. I then waited approximately an hour while Alex and Andy met privately in the finance office several times. Eventually, they returned with paperwork and a temporary tag, telling me I could take the truck home that evening. I declined and reiterated that I would return Saturday with my bank's check. When Alex presented the paperwork for my signature, I understood that we were preparing the purchase documents for Saturday. After initialing the first page, I turned to the second and saw a 9.4% annual interest rate. At that point, I realized I was being presented with dealership financing documents despite having repeatedly declined that arrangement. I stopped signing, expressed my anger and concern, and left. On the drive home, I received a Credit Karma alert reporting a hard inquiry from Cocoa Ford, along with a decrease in my credit score. This directly contradicted the assurances I had received about a soft inquiry. I ultimately returned and purchased the truck because it was the specific vehicle I had been searching for and was difficult to find. However, completing the purchase does not change my concerns about what happened. Based on my experience, I strongly recommend obtaining your own financing quotes and carefully reviewing every document before signing. The dealership offered me 9.4%, while my bank approved me at 6.4%. More concerning was being presented with financing I had explicitly declined and seeing a hard inquiry after being assured the credit check would be a soft pull. I found this experience misleading, unprofessional, and deeply troubling. Customers should be able to trust that their financing decisions will be respected and that statements about credit inquiries will be accurate. My experience at Cocoa Ford left me without that trust.

Dane Cacace made the whole car-buying process genuinely enjoyable. He's professional, easy to work…read morewith, and really knows his stuff. He listened carefully to what I was looking for and helped me find the right vehicle without any pressure. Big thanks also to the sales managers and Chris in finance for making everything go so smoothly.

Have you ever heard the expression "I wouldn't throw water on it if it was on fire!" Well this is…read morethe best thing I can say. Service advisers with sketchy advise. Courtesy transportation NOT! Calling me with accusations of damage to loaner vehicle they later had to walk back with apologies. I'm way old for this drama especially after spending $2700 for work I probably didn't need, who's to say? However I am lucky enough not to have to deal with crappy service. They are right I do need a new car and I will be trading in my car, at Cocoa Honda so I never have to deal with Hyundai dealership again!

Great customer service. I bought my car from there about 2 years ago and the only reason I'm having…read moreto get a new one now is because of a wreck. I will be returning to them for another car.

From the owner: Used Cars and services, Buy here pay hereread more

The process from meeting Jordan the sales rep to Chad the GSM to Jacob in finance was professional…read moreand stress free. No I didn't pay sticker. But we did come to a mutually agreeable price for the exact car we were searching for. They provided all the information I requested. Laid out options for us to consider and gave us no back-and-forth waiting game. Just a professional experience and they genuinely seemed to want to make sure we were happy at every step. It was transparent and while it took some time we were in and out in time for lunch. If I am ever in the market for another Honda product this is the dealer I would go to. Oh and I drove from my closer local dealer to SpaceCoast for a reason. IYKYK.

Very rude throughout the whole process, Jenna is the one that helped me she hung up on me multiple…read moretimes. Rest of the staff were amazing but she ruined my experience and I'm sure I'm not the first person. Ignored me on occasion also, seemed like she didn't even want to talk with me.

I had been to other dealers and got the song and dance but in the end they couldn't get me into…read morewhat I wanted for the price point I needed. Going to Extreme there was no pressure from their sales staff and they helped me get into a car at my price point. I felt like I was a part of the family. Great place to go.

Dishonest - I don't normally leave reviews, but seriously, listen to the 2.5 rating they already…read morehave. I chatted with Bobby through Facebook looking at a Honda crv, the photos were great and the car really was clean and well taken care of on the interior BUT they had is listen for 170k miles when in reality was was 194k which is 20k miles more and it wasn't an old listing which means they knew the miles and weren't honest. They also stated "NO RUST" sure there wasn't much rust on the exterior body but the undercarriage was completely full of rust and had holes. There also was an oil leak when they stated it had "no problems ready to go" staff was meh, they had us look at the car alone

I have known Steve going on 14 years now. He's definitely a very kind and understanding person and…read morehe's most certainly a man of his word. He often goes out of his way to help his customers, I when I said that he is always willing to go out of his way, I'm mean from the day you make your initial down payment on your vehicle, until the day you make your final payment, he is there for you. He's definitely a man of integrity, which isn't something that you come across easily these days. Don't get me wrong, he's has a business to run, and he's tough when he needs to be. That being said, he will bend over backwards to take care of his customers, he is just that kind of person. 14 years has passed since I first met Steve, and I still think back on my experience with purchasing from RJL fondly. Additionally, Steve personally picks out each vehicle he sells, really takes the time to purchase the best cars for his customers, then services them to make sure they are in top running condition, and finally, he sells them at a reasonable price. I've heard customers say, on numerous occasions, that their experience with purchasing a care from RJL has been so great, that they now refuse to purchase their vehicles from anyone else but Steve. I actually went by went by RJL recently (after 14 years...) and I can safely say that Steve hasn't changed one bit, he's still the super awesome, easy to talk to, and kind hearted person that sold me one of my favorite cars to date (a 96 Mitsubishi Eclipse), he's still the same, hard working, caring person, that was so good to me all those years ago. He cares not only for the quality of his business, but for his overall reputation, for his customers, for his employees, and he's also one of those rare business owners who genuinely cares about offering his customers a quality product and at a reasonable price. You can pretty much guarantee that any vehicle you decide to purchase from RJL is going to be a good one, he's not one to cut corners at the expense of his customers, if anything he put's the needs of his customers above all else, even his overall profit from a sale. If you are considering purchasing a vehicle from RJL, please take my word for it and don't hesitate to purchase from Steve. He has a great selection of quality vehicles, competitive pricing, and offers excellent customer service, service that I guarantee you won't find anywhere else. On top of all of this, he's actually cares about his customers, and that is not something you find everyday... especially when purchasing a car.

Today I went with my friend to pick up the car he was supposed to buy. He had been in the lot 2…read moredays prior to purchase it, but it had a problem with the power steering. He called every day, and even went back to the lot to make sure they knew he was serious. Today, he was there at 830 to buy the car, and someone else arrived AFTER him, offered a few dollars more and took the car, right out from under his nose. This dealer is no kind of business man, and should be put out of business. A Man is nothing if he doesn't have his word, and the car dealer assured my friend, he could have the car, when it was ready to sell. Do yourself a favor and do business with someone else.

Had 2019 RAM 3500 6.7L 68RFE transmission fluid and filter change at Boniface Hiers CDJR. It…read moreappears they didn't drive the truck and top off after the fluid change. When I pick it up it's shifting poorly then MIL comes on with P0898 code - Low transmission oil pressure. Fluid level is at the very tip of dipstick... Filled it to correct level w ATF4 - now shifting correctly. Wondering now how much damage was done by these knuckleheads...

The worst customer service from the service department and managers. Car has been with them for 5…read moredays now. Have not received one call from them about updates. Have had to call myself to get any information. Have left messages for service manager no response. Messages to the service guy handling my vehicle, no response. I would advise taking your vehicle anywhere other than this place.

I almost never go to a dealership for service when it's not warranty covered, but this was a unique…read moresituation. Grok diagnosed my issue, but none of the local auto shops could get me in, and my car was dying at intersections. Kia got me in the same day that I called, concurred with the Grok diagnosis, and resolved the issue before lunchtime... and bonus, didn't charge me an obscene fee. Sure they offered additional service up-charges. Sure they tried selling me a new car. Sure their WiFi was unusable for Zoom calls over VPN. But most of that was expected. Thank you to Dustin and the rest of the team who got me ready for a road trip. Much appreciated!

This is going to be a long review, but I want to share my full experience so future customers…read moreunderstand what they may be walking into. My first interaction with Jackson Kia started online after I received a Kelley Blue Book offer for my vehicle. Shortly after, I began receiving multiple calls from the dealership expressing strong interest in purchasing my car. During the first conversation, I was completely transparent that I was currently in a lease with Acura but was interested in potentially getting out of it and purchasing a Kia. From the start, the experience felt pressured. A manager told me I needed to make an appointment and made a point to say that if I didn't come in, it would take away from other customers and the dealership. That immediately made me uncomfortable. That same week, I received at least five more calls from different salespeople asking when I was coming in. I explained multiple times that my fiancé was also purchasing a truck that day and that we would come in when we could. I was told they would be "ready" & "roll out the red carpet" for us. When we arrived, it was clear they had no idea who I was. A salesperson sat down with us, pulled up inventory, and took notes on all of the vehicles I was interested in. Once I mentioned my Acura lease, he brought over a manager who immediately began asking how much I owed. At that point, I simply wanted the offer on my vehicle that they had aggressively contacted me about. Instead, I was told Acura blocks dealerships and they couldn't help me get out of the lease. That was fine - I said I'd handle that myself and reiterated that I was still interested in purchasing a Kia, cash. While there, my fiancé asked for an appraisal on his Toyota 4Runner to compare it to another dealership's offer. They were gone for less than five minutes and came back with "about $10,000," handed him the keys, closed the browser, shook our hands, and ushered us out. No breakdown, no effort. I wasn't even offered the chance to see a single vehicle I had come in for. For context, another dealership had already offered him $24,000, and the next one offered over $20,000. The offer from Kia was an obvious lowball & made it clear they had no interest in working with us once they realized the lease situation wasn't easy. We walked out stunned wondering if that actually just happened. The next day, I received a text from a manager saying, "We're sorry we missed you yesterday." This showed a complete lack of communication, considering I had been physically in the dealership the day before. I explained what happened and commented that the "red carpet" they promised felt like a joke. Trying to recover the situation, the manager told me there were "ways around" the lease and encouraged us to come back. After confirming details with Acura, we foolishly gave them another chance. During this visit, the same manager accidentally sent me a text clearly meant for another employee about an upset customer arriving--unprofessional, but consistent with the pattern. He hyped up what he called an "insane, crazy deal" on a vehicle listed around $32,000, already over my stated $30,000 budget. He returned with a final number of $43,000 out the door, including nearly $11,000 in fees, one of which was an almost $5,000 mandatory warranty. If a fee is not optional, it should be included in the advertised price. These fees were significantly higher than every other dealership we visited. We walked away. We went on to work with several other dealerships including Dodge, Toyota, Honda, Acura, etc., and I can confidently say this was the worst experience. One dealership even warned us not to go to Jackson Kia because of poor service and excessive fees. Ironically, I did decide to purchase a Kia--just not from Jackson Kia. The lack of communication, aggressive pressure followed by dismissal, and outrageous fees made this one of the most stressful car-buying experiences I've ever had. I will absolutely be warning others to avoid this dealership, because I would hate for anyone else to go through what we did.

We were looking for a Dodge Dakota. Online we found this red Dakota and went to the dealer to take…read morea look at it. The truck was in good condition considering the age. The test drive was very nice and the truck was priced reasonably. We paid cash and while we were enjoying lunch James and Olivia finished the paperwork and Jason cleaned the truck up. The drive home was very nice and comfortable. Thank you James, Olivia and Jason for the great truck and the great experience.

I had an extremely good experience here. The salesman and the owner worked so hard to make me and…read moremy family feel comfortable, keep us informed and to accommodate us. They were always so willing to answer any questions that we may have had. I love my car thanks!