I went here hoping to start a treatment plan, instead, I got ripped off and insulted. Ended up in a worser dental situation than when I came in with. There was a visible and obvious issue that needed to be addressed and treated asap. Yet, during my first two visits, it was ignored and never mentioned. When I inquired about it, they said it's fine for now, very strange.
Due to my trust in the owner/dentist's honesty and judgement, unnecessary work was started, and orders were placed. When I came back to get the order adjusted, I was met with an annoyed/can't-be-bothered-with attitude by the owner/dentist. I asked her again if there were other options available to me. She flat out said no and insisted that I stick to her plan, in a way like an abusive mother would speak to a child. Only after she asked me what I do for work, her demeanor would change instantly and completely, wow. She then comfortably sat at my feet while I was still laying in the patient's chair and began to casually talk on and on about her little eatery called Monkey lounge in Randolph, of all places. And how she was in desperate need of help from a real chef. I guess it's not every day she gets to meet a retired successful master chef/restaurateur, now multiple prime real estate owner/importer-exporter/crypto millionaire. That's beside the point, everybody should be treated with the same respect and care, regardless of their situation.
Couple weeks later, my issue had progressed. I was in severe pain and had to make an ER visit at a new dental practice. My new dentist immediately treated the problem with a pain-free root canal within 35 mins. I was told this would not have happened if Q Smile had done their job properly by addressing the issue at hand. My Endodontist said the previous plan proposed by Q Smile was bogus and does not work for my particular situation, and that it would've unnecessarily costed me tens of thousands out of pocket, not to mention the health risks involved. There are other methods, but somehow, Q Smile conveniently left those significant details out of the convo. Q Smile maxed out my premium without getting any necessary work done.
I called Q Smile 2 days prior to let them know of my situation and that I will be dropping by in-person to return the unneeded item. The person I previously spoke to on the phone reluctantly said ok. When I came in-person to drop off the item, a bald-headed boy who is related to the owner/dentist was working the front desk. He immediately gave me this hissy fit sassy attitude like why am I here. I told him, I had no time to listen to his bull excuses and lectures, that I had already called, now I just wanted to drop off the items and leave. But he refused and continued to be agitated and kept mumbling unintelligible nonsense in broken English and Vietnamese. So, I left the item on the counter, told him in Vietnamese this is where I got it, insurance also told me to bring it back here. As I was walking out, he mumbled "okay lego awsigh" Wow, I didn't think he actually would. But surely enough, he followed me outside. I again told him I had nothing more to say, being immature and following the patient outside to their car is absolutely unprofessional, most people will also take that as a physical threat. As my wife drove off, he continues to stand there and proceeded to talk about me to another patient who happened to be walking by, while pointing in my direction.
They are now in possession of my returned item, yet they refused to refund me or give my item back, basically, they are petty thieves. I have filed a complaint with the insurance, the ADA, and the MA Bureau Of Health Profession Licensure.
I have a lot of respect for health workers as my sis is a children's pediatric surgeon. But not these crooks. We own restaurants and have donated hundreds of homemade face shields for area hospitals during the height of covid. But we never did wrong or defraud others like the people at Q Smile.
They responded with more blatant lies. I came here from Dec '23 to Jan '24, yet they said I came back after a year and complained, lol. They are either extremely stooopid or incompetent or pathetic, most likely all. Here's another kicker, they blatantly lied on a 3-way call with my insurance agent that I never even came in to drop off the item. Now, for an excuse as to why one of their staff followed me aggressively to my wife's car, they said he just wanted to talk and give it back. So where is my item now? In the trash most likely. I've been refunded, and now the agencies are looking into this shady behavior. "Fobby"? "Yelling"? Yea ok. These dumbarses really sounds like they're the off springs of vc peasants. They just keep screwing themselves at this point. read more
