Dear Q. Chen Law and Associates,
Your email updates are only to keep a record for yourself, you have not updated the client for anything that they need to know such as timeline, expected completion and or even a percentage of completion. 8/22/24 you received retainer (I even asked your associate about the timeline they said to ask you, I left you phone messages no response) and took you 4 days to request for additional documents on 8/26/24, we gave you all the documents in 2 days (8/28/24), then you completed the document on 8/30/24 for only 2hrs and you already racked up $2,000, which is fine if you give us actual updates like whats been completed, what we still need, etc. This draft was only 3 pages long approximately 800 words. Then it takes you until 9/9/24 (9 days/7 business days) to tell us updates will be SOON (vague) without any other information. This is what you call law practice? Then on the same day you sent us a bill to replenish the retainer!!?? Then the following day 9/11/24 you asked to schedule a meeting without saying for what and why? NO details to how far along are we with the draft? Isn't it vague to just say answer more questions without status update to how long are we with the draft? Then you dare to terminate the contract with us without explaining yourself or remedy the situation? You're not afraid that the customer wants to terminate you?
To other potential clients, this is by far the most unprofessional law firm I've dealt with. I've seen lawyers draft up leases and insurance documents almost an inch thick and only take 3-5 business days. I'm sure in your studies customer services and ethical practices is part of it, unless you feel like your skills are more than adaquet to neglect them? read more