Christine is always very pleasant and does beautiful nails. The shop has been remodeled and it's very clean in appearance. I would highly recommend specifically asking for Christine or Tim for nails. She also does a wonderful pedi. The last couple of times I had Chelsea and wasn't satisfied with the pedi. Maybe she was having bad days, but I tried talking to her and she never replied. read more

I got a pedicure with a lady name Mimi she did an amazing job. took her time. was very nice. the place was nice and very welcoming. will be coming back. read more

Tina did my nails in a very pretty Christmas design! it was quick and she did beautiful work. I will definitely go back. Not a lot of English spoken, but I didn't go for conversation. I made an appointment and didn't have to wait! It was a 10 out of 10 for me! read more

The people are very good but they're people skills could use work. When they sit down to do your nails they don't say hello, they just start working. Conversation is all in their native language--never talking to the customer!! They Do not say thank you afterward! read more

This place has worse customer service, very rude & unfriendly. Girls there talk about their customers. Think it's funny to be rude. The owner & staff kept me waiting way over my appointment. Grant it I was 10 min late but they don't know what my circumstance was. I guess they think they were teaching me a lessons, that I got up and walked out after wasting over an hour of the 3 hours of time I had before I had to get back home to relieve my dads caregiver. Whole 3 hours to myself after being in the house for 3 weeks That is so true to just be kind you don't know what people are going through. But for a business to act like that is no where I need to spend my money at read more

Q And Q Nails - Nail Salons Near Me - Mount Vernon, Illinois

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Best nail salon in Mount Vernon no doubt! I recommend Tina! She did these cute acrylic almond shaped nails on me! The after hand massage was short but the best part read more

Q And Q Nails - Acrylic nails - Nail Salons Near Me - Mount Vernon, Illinois

I've been sitting at this nail salon for almost 40 minutes patiently waiting. Yet two women walked in behind me who were taken before me. No one greeted me or acknowledged me until I finally said something. Great job. I'd give it less than one star if I could. read more

Q And Q Nails - Nail Salons Near Me - Mount Vernon, Illinois

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Bean did an amazing job!! I like the no chip thin and the sides smooth. I got a botch job in dt Chicago and Bean took good care of my nails here! Thank you!! read more

I went there and the girl was sooooo rude she cut my toe nail so short it hurts so bad and she didn't even paint my toe nail all the way she just slapped some nail polish on there so I think she should be closed down I defintly don't recommend this place read more

As a retired salon owner in terms of cleanliness this nail salon would not pass a State Board Of Cosmetology inspection. The reuse of unsanitary implements should never be done when performing a personal service on customers where you can pass infection. The staff needs a bit of a lesson in customer service and they are way overpriced for what they provide. Most important, I would advise future patrons to go elsewhere. Q And Q Nails, I would think you are in business to flourish. Value your customers. Don't price gouge and clean your salon ! If you provide an honest, clean ,good quality service, you'll do great. As a transplant to this area I can see you have very little competition. So, get it together and provide the type of service quality salons should be giving. * PLEASE VALUE THE HEALTH OF YOUR CUSTOMERS* read more

A nice place, they got me in early and fast. Tim did beautiful tips. I like this place a lot kind of sad their rating isn't higher.

I was in the area visiting family at the hospital. Needed something to do so I had a pedicure. They were fast, friendly, and the price was good. It also helped that they have an English speaking girl working the sign in/cash register area. Will go back if I'm in the area again! read more

Super clean, professional, proud of their work! I got a pedicure here and watched another person get a manicure. Half the staff were working on us; the other 3 were cleaning the shop steadily: all the chairs, basins, tools, windows. We were treated very courteously... My toes haven't been done in 5 months, and they told me "no problem! They will look very nice!" They were right, and the massage chair was a nice bonus. Wish they were in my town! read more

Best nail place in Mt Vernon. Friendly, courteous, gentle yet effective, and overall welcoming atmosphere. I highly recommend visiting this salon! read more

I recently moved to Mt Vernon from the Chicago area in December and had to find a nail salon for gel fills. Of course you always ask for referrals but the funny thing was, everyone I asked was telling me they travel to Salem or Marion because there was not a good one in the area. I decided to give Q & Q Nails a try. I made my appointment asking for a gel fill. Simple enough or so I thought. When I arrived, I again said I was there for a gel fill. The technician was doing things a bit different than I was accustomed to but who am I to question. When all was said and done I was told to go sit at the nail drying table! I said, I don't understand, there has to be a mistake, I was here for a gel fill. I should walk out of here putting my hands in my pockets without having to dry and with no damage to the finish. The man who I assumed to be the owner was cold and defensive and said "I" hadn't explained myself right. She showed me the colors and asked what kind of polish I wanted and it was my own fault!!! Really?? Not a very kind thing to say to a first time customer trying to find a new salon to visit every 2-3 weeks. Well, in their defense, after I explained I didn't understand their questions or methods, she put a gel coat on and charged me and he said I hope you will give us another chance. Well I did! In January I went back and of course he had to make a comment to pick the right polish!! No biggie! I am a big girl and can handle it. I brought a picture of what I wanted. She did a great job. However she did have to redo the design on a couple nails AFTER I explained that when doing a design you do it mirrored so they go opposite directions on hands. I was told, well you didn't ask for it that way! Once again I just thought, wow. I shouldn't have to, that is just common sense but ok! My nails did look good so I went back again in Feb because she did understand now. The funny thing was each time, my price was increasing a couple dollars. Well, my end of March visit happened today, April 1st and I guess I turned out to be the "fool"... Although my nails turned out ok, my price increase $5 again to $43 for a fill with design and the customer service was the WORST ever when I questioned why it was more than last time. Of course HIS answer was that I must have had something different done. Did you get new tips, he said!!! I said no, actually same exact thing? Then he said well that's the price. He questioned a technician and got really defensive. I was just questioning why it was more? I was having the same thing done each time and would go up each time. I paid my bill, this time only shamefully giving a $2 tip instead of my usual $5. I figured it went up another $5 already. He was extremely rude. I went to car and decided to pull up my bank statement from my phone to show my last charge. Of course it said total charge $43.70 including $5.70 cash returned. I took my phone in and said, I just wanted to show you that I was not making it up or trying to bullshit you, you can see that last month my charge was $38 for same thing and I was given $5.70 back for a tip. He right away started being rude again and saying well maybe this, maybe that.... These are our prices.... Then he went on to say that EVERY time you come in here you complain. I said, what? I never had a problem except the first time and I questioned drying my nails after asking for a gel fill? I have been back 3 times and have been happy and have not complained once. I just had to ask about charge because it was $5 more. He started being very rude and I said you are not very good at your customer service, you should not be mean to me because I question something I am paying for? That is not necessary. He said if you don't like it don't come back. I said, I can't believe you would act like this and I left. I was walking to my car and he opened the door and said, Don't come back!!! DON'T WORRY I WONT!!! I am in the customer service industry and it is ALWAYS about Customer Service!!! I would NEVER EVER treat a client of mine that way. I did not deserve that!! He reminded me of the babyish ways of DONALD TRUMP'S lashing out at people! Wow, what is this world coming to! I do not suggest you go here if you like being treated fairly or like a human being. read more

TERRIBLE. Said the wait was half an hour, turned into an hour, when we tried to leave they said " no no no 5 more minutes" and put us in pedi baths (basically to trap us there) then it was 20 more minutes-I'm pregnant and by this time was starving and hadn't been offered anything to drink and I got up and left. I can't imagine having a more stressful experience or bigger waste of time. Do not go here-do yourself a favor and go to the place out by the interstate-they are at least honest about their wait time. read more

I love Tina and the staff at Q & Q Nails. Tina does a great job each time I come in and the entire staff is always friendly. When I first moved here several years back I had a couple bad experiences and was not treated well so I chose not to return. After a year of traveling 1/2 hour to go elsewhere several people told me to give them another chance because of a change. I am so glad I did. I have been back now having my nails done by Tina for almost 2 years and couldn't be happier. I wish I could remove my old review! Times have definitely changed. They are very customer service oriented. I highly recommend them and I am ALWAYS getting compliments on my nails! Thanks again Tina! read more

I don't usually leave reviews but this was the worst experience I've ever had at a nail salon. Waited patiently for an hour for a pedicure for my daughter and I. The owner's daughter was extremely rude, rushed through my pedicure, failed to clip/shape my toenails, no massage, painted only one coat, polish was all over my skin that I had to remove myself & my feet are still hard as a rock. She proceeds to move on to my daughter and paints without even clipping her toenails first, was irritated that I asked for them to be clipped afterwards and only gives her one coat of polish which was also all over her skin. She knew I was unhappy with the results but wheeled on down to the next customer and starts mocking me to her coworkers. I was still charged for two full pedicures. My 3 year old would have done a better job than this. Being a family business you would think they would be a little more respectful to their customers. I will NEVER go back to this place and I will make sure and advise everyone else to do the same. Go to JA Nails instead. Their work is fantastic and they will always make sure you are completely satisfied. read more

I really wanted to give this place a good rating as it was recommended to me twice when I asked people in town where to go but I just can't. Not because they did a bad job. My nails look good and also the technician was very friendly but the place was filthy. The floors, windows and service areas were very dirty. Someone else's fingernail clippings all over the table. Really gross. I won't be returning. read more

This place used to be amazing! Not so much anymore. The past couple times I have walked in, I have been turned away--TURNED AWAY. I have even tried to make an appointment for later on that day and guess what, they can't get me in! This used to be the only place I would let touch my nails--now, i am auditioning other places. They need to hire more people instead of turning so many PAYING CUSTOMERS away! read more