I also have done business with this Enterprise office, and my experiences have been good. They have…read morealways shown up promptly with a vehicle and Cindy has been very professional in her dealings with me. Even though there have been some problems with cars left at the local airport without giving a dropoff notice to the office, once I showed them I would inform them promptly they have trusted me to drop the car after hours, an important feature for myself. My employers and I continue to do business here and I feel confident that Cindy and her staff will continue to provide good service.

TL;DR: Do not trust the vehicle classes shown as available at Enterprise in Paris, TX. I reserved a…read morepremium vehicle specifically for comfort and fuel economy on a long trip. When I arrived, they didn't have one. An employee told me he had NEVER seen a premium vehicle at this location and had already told management they should remove the option from the website. I got a Chevy Trailblazer instead. Management never returned my call, the area supervisor never returned my call, and corporate offered scripted excuses. Apparently, your "reservation" here means taking whatever happens to be on the lot. I reserved a premium-class vehicle for two specific reasons: comfortable seats and highway fuel economy. Instead, the only vehicle available was a Trailblazer, a clear downgrade for my purposes and a vehicle I never would have selected for this trip. Had Enterprise been honest about what this location actually carries, I would have simply rented in Dallas. What makes this unacceptable is what I learned at pickup. The employee told me he had never seen a premium vehicle at this location and had already told his manager they should remove that category from the website. Think about that. Customers are allowed to reserve a vehicle class that, according to an employee, this location apparently doesn't normally carry. Management had reportedly already been made aware of the problem, yet the option remained available. At that point, this stops looking like an unfortunate inventory issue and starts looking like a business practice: get the reservation, get the customer through the door, then give them whatever is available. I requested a call from the manager, who wasn't there. It never came. I contacted corporate customer service and received scripted explanations. A message was supposedly sent to the area supervisor requesting a call. That call never came either. I spent roughly $600 on what became a four-day rental, including an extra day because this location doesn't offer after-hours return. For that money, expecting Enterprise to provide the class reserved, communicate beforehand if it cannot, or at least return a phone call is hardly unreasonable. Apparently all three were too much to ask. I've rented from Enterprise before and never experienced anything like this. Managers in Bentonville, Arkansas handled subsequent issues professionally enough that I'm not writing off Enterprise as a company. But Enterprise Paris has absolutely lost my business. One additional point needs to be absolutely clear: the employee who was honest with me is NOT the problem. He was candid about a known issue and, according to him, had already raised it with management. If I learn that he suffers retaliation, discipline, reduced hours, termination, or any other adverse treatment because he was honest with me, I will take that personally. I will document it, escalate it as far within Enterprise as necessary, and pursue every appropriate corporate, consumer, regulatory, and public avenue available. If he chooses to challenge any retaliation through an attorney or other lawful proceeding, I will gladly preserve my records, provide a truthful statement, cooperate as a witness if appropriate, and assist him in every lawful way I reasonably can. The counter employees aren't my complaint. My complaint is management that apparently knows customers can reserve vehicles this location doesn't realistically stock, doesn't correct the problem, doesn't communicate before pickup, and then can't be bothered to return a phone call afterward. Enterprise Paris doesn't have a vehicle problem. It has a management problem.

Spent an amazing day with Sonny. He was very respectful. Took us on a tour of Ft. Worth and Dallas…read more Would highly recommend this service to anyone.

I've used a number of car services over my 24 years of business and I am a very fussy customer…read more During a business trip to Dallas I was in need of transportation to my meeting in McKinney and Trinity Black Car Service was suggested by one of my colleagues. I was extremely pleased with how meticulously detailed Trinity Black Car Service was along with the courteous, friendly service and professionalism. My hour trip was surprisingly pleasant. Thank you Trinity. I will be using your service in the future and have recommended your company to my corporate office. H.M. Malin Planar Systems

Shane was extremely helpful and patient all while smoothly taking care of everyone's needs.read more

I went in expecting to have to replace my windshield, but was happy and surprised that it was…read morerepairable. Jacob got me in and out in about ten minutes. Beyond that, I really appreciate his "humanness," as it is not always a thing in this sometimes fast paced world. Thank you, Jacob!

If I could give this business more stars I would! I had to have my entire windshield replaced,…read morewhich takes just a little time. But my three boys and I could not have been treated better! Very friendly and professional and made our short time there wonderful!! Will definitely do my business there again! (Hopefully not needed though lol).

My car wouldn't start (I'm a single female btw) so it was just up to me and some church friends…read moresuggested I use Jason so called a towing company and they towed it to him. I gave him all my info and he called me after it was there a couple of weeks and I was so excited to get my car back and I said so what was it the battery? NOPE!! Nothing is wrong with it but he ,without my knowledge, changed this and that to make my bill $500!?!? WHO DOES THAT?

This is the best place to have repairs done in Paris TX. They are very trustworthy and you know…read morethat is done right. The prices are fair for the work they do. I will always come here. They are great.

I had an appointment for 1PM. I arrived fifteen minutes early and was told that I could drop it…read moreoff and he would get to it when he could. He said he had other vehicles ahead of me that were dropped off so I would have to wait. I told him that he was the one that set the appointment for me but that dd not matter. He is rude and I would not recommend him to anyone.

I arrived at 8 a.m. to get a Window Tint, however the company was not open..which the sign clearly…read morestates the hours to be 8am-5pm. I made a call several times and after the fifth call the owner returned my call and stated that he will not be there till 9:30, at which time he arrived at 9:45 on a weekday Monday to do work on applying charcoal black on front sides and limo tint on my car. The results appeared odd, however after closer examination the day after exposed what was sad to say bad...trash, bubbles in every window! It was not the right color it has three different colors on 3 different windows... and light was coming in on the back glass and when asked to resolve this unacceptable service, the response " I can take it off, and put it back on, but that the only tint i carry". Really!!! that tint was not even black, which I requested 35% charcoal black on front and limo on the back and sides... When I asked additional vendors in the area their assessment of this tint job they replied the same... A very bad job! Presently tried to call back and get resolution, but appears to get no where. Bad work, bad service, bad results!!!

Truly cared about their performance and customer. The service man was extremely knowledgeable and…read moreassisted me with all my questions and concerns. Full-service oil change was efficient. Another pro for me was their app that allows me to track my service history and oil change sticker from my phone.

The guys were fast and helpful, they didn't pressure me into getting upgraded service or extra…read morethings, they suggested I get my air filter changed and showed me the current one against a new one so I could see it for myself. Really really fast service!

They DO NOT CARE ABOUT YOU. I made the huge mistake of going to this place and buying a "car". I am…read moredisgusted with the way they do business and how they treat people. I cannot express enough what a big mistake you will be making if you buy a car here!

I was very upset due to the lack of help I was receiving with the issues I was having with my…read morevehicle. The office manager at this location, red head lady, was very rude. I have the package with free oil changes with the purchase of my car, my oil change was being denied to due debt being owed buy car mart. I simply asked the red head lady since the services I was promised aren't being accommodated in ANY way, they didn't even offer for their own service people to change my oil, after that I asked a question.. so what happens if I don't pay my payment until y'all do something about my oil change? She LAUGHED and said "honey ever if you broke your leg, you'd still owe us the money" EVIL EVIL EVIL lady. And that type of customer services goes all the way around the building. This is not the first awful interaction I've had with them..

Super nice people very respectful but will not be coming back as far as service department goes,…read morepretty much through their hands up and said I don't know what to tell you. Then come in and show them the issue they couldn't find and same results.

If I could give them 10 stars, I would! When Enterprise next-door did me wrong during a botched car…read morerental reservation? I walked next-door and was pleasantly surprised! From Kristen at the front receptionist desk to Holly at the car rental desk, and everyone in between it was an awesome experience with some great people service and thoughtfulness. I left my truck in the parking lot during our trip and the guy who helped me get it jumped within minutes I was more than willing to help when I didn't even expect it. I will be back Toyota! Thank you.