I also have done business with this Enterprise office, and my experiences have been good. They have always shown up promptly with a vehicle and Cindy has been very professional in her dealings with me. Even though there have been some problems with cars left at the local airport without giving a dropoff notice to the office, once I showed them I would inform them promptly they have trusted me to drop the car after hours, an important feature for myself. My employers and I continue to do business here and I feel confident that Cindy and her staff will continue to provide good service. read more

TL;DR: Do not trust the vehicle classes shown as available at Enterprise in Paris, TX. I reserved a premium vehicle specifically for comfort and fuel economy on a long trip. When I arrived, they didn't have one. An employee told me he had NEVER seen a premium vehicle at this location and had already told management they should remove the option from the website. I got a Chevy Trailblazer instead. Management never returned my call, the area supervisor never returned my call, and corporate offered scripted excuses. Apparently, your "reservation" here means taking whatever happens to be on the lot. I reserved a premium-class vehicle for two specific reasons: comfortable seats and highway fuel economy. Instead, the only vehicle available was a Trailblazer, a clear downgrade for my purposes and a vehicle I never would have selected for this trip. Had Enterprise been honest about what this location actually carries, I would have simply rented in Dallas. What makes this unacceptable is what I learned at pickup. The employee told me he had never seen a premium vehicle at this location and had already told his manager they should remove that category from the website. Think about that. Customers are allowed to reserve a vehicle class that, according to an employee, this location apparently doesn't normally carry. Management had reportedly already been made aware of the problem, yet the option remained available. At that point, this stops looking like an unfortunate inventory issue and starts looking like a business practice: get the reservation, get the customer through the door, then give them whatever is available. I requested a call from the manager, who wasn't there. It never came. I contacted corporate customer service and received scripted explanations. A message was supposedly sent to the area supervisor requesting a call. That call never came either. I spent roughly $600 on what became a four-day rental, including an extra day because this location doesn't offer after-hours return. For that money, expecting Enterprise to provide the class reserved, communicate beforehand if it cannot, or at least return a phone call is hardly unreasonable. Apparently all three were too much to ask. I've rented from Enterprise before and never experienced anything like this. Managers in Bentonville, Arkansas handled subsequent issues professionally enough that I'm not writing off Enterprise as a company. But Enterprise Paris has absolutely lost my business. One additional point needs to be absolutely clear: the employee who was honest with me is NOT the problem. He was candid about a known issue and, according to him, had already raised it with management. If I learn that he suffers retaliation, discipline, reduced hours, termination, or any other adverse treatment because he was honest with me, I will take that personally. I will document it, escalate it as far within Enterprise as necessary, and pursue every appropriate corporate, consumer, regulatory, and public avenue available. If he chooses to challenge any retaliation through an attorney or other lawful proceeding, I will gladly preserve my records, provide a truthful statement, cooperate as a witness if appropriate, and assist him in every lawful way I reasonably can. The counter employees aren't my complaint. My complaint is management that apparently knows customers can reserve vehicles this location doesn't realistically stock, doesn't correct the problem, doesn't communicate before pickup, and then can't be bothered to return a phone call afterward. Enterprise Paris doesn't have a vehicle problem. It has a management problem. read more

DO NOT LEASE CARS HERE! EVER! if you make a reservation, it is . We have lease cars all over the United States and have never seen a car rental agency this inept, incompetent and possessing such a total lack of customer service. if I could give you zero stars, I would. read more

Reserved a truck on the website before I made arrangements to pick something up. I was almost to the office before they called me and told me they had nothing available which the website said otherwise. Extremely unprofessional. Staff was kind and polite handling the manner. Made current arrangements to help someone out and now I look like an idiot not having anything and having to tell them I can't. This is not a reliable place for car rentals if they cant even get there inventory status correct. Won't be coming here again. read more

A razor blade was found in my rental. The car stalled out on me & the engine lights were on when they gave it to me. read more

Enterprise Rent-A-Car - Blade that my 6 yo sat on in the backseat. - Car Rental Near Me - Paris, Texas

It's ridiculous I reserved a car at 930 it's a hr later and I'm still waiting on my car. I'm going to be late to work because they keep bullshiting around read more

Kendall and the crew works super hard to get you the best service they can provide! I will be a recurring customer in the future.

The front desk was rude and walked out on me speaking. Used every excuse to not give me a car. Refused to help me. Lied to me about why she couldn't give me the car but when i called corporate she magically found a way to give me the car. Made me so late i missed my return time and had to add another day. read more

I've been a member for 3 years.and never have good service. I've been to 10 locations from gulf shores al all the way to Oklahoma.to try and swap a car out every single One of them no vehicles.... but the lots were full. I was even willing to upgrade and spend more money with them and nothing.I'm sooooo disappointed I've spent a lot of money with enterprise I travel for work!!!! and expect better service. customer service is absolutely terrible. 1 or 2 locations were good with customer service wow!!!!!!! read more

I have called nonstop for more than three hours and no answer. The staff is not answering the phone. Sad I really need a car since my truck is in the shop. Don't water your time here. read more

customer service is non existent. there was fees then idiots that worked there never told us about. I'm sure they're incompetent and didn't know. don't rent through them. made our reservation with a vehicle but when we got there they had no car. read more

We didn't choose Enterprise because of their strong Yelp! Reviews, we chose them because they are the only ones in Paris. I see others are saying that the local folks are blaming the corporate reservations for mistakes. Not the case for us. We almost rented through Orbitz, but decided to call direct. Nobody to blame, they rented us the car when they didn't have one. We drove almost an hour to their location only to hear the guy say, we did everything we could and I was about to call you. Pathetic. We had only called about 2 hours earlier to rent it and there is NO EXCUSE to treat customers this way. A customer standing there told us that Toyota (next door) rented cars. We got a car at Toyota with no reservation and no wait time. Don't waste your time with Enterprise, they don't care about people, and if you've ever read any of my reviews, you know that customer service should be first priority... vote with your dollars... at Toyota in Paris, NOT Enterprise. read more

I rated a 1 star for the ENTERPRISE in PARIS TEXAS. The other ENTERPRISES I've used in the past , were strongly polite. The one in Paris will try to scheme you if you don't pay attention. GO TO GREENVILLE, TX. You will walk out a happy customer. The one here in Paris Texas, you'll probably walk out pissed, and feeling robbed. To make the one in Paris , Texas better, get new employees, that actually has more respect and doesn't treat their customers like they are just a paycheck.. If I had a choice , I'll never do business with them again, until they get a better WHOLE CREW IN !!! read more

Today I reached a lady who was apologetic for their not following through on updates and getting my reserved vehicle to me. It has been two weeks and I have had to make every contact. Broken promises and lies is what I have gotten so far. My information was not even entered correctly. I just hope today turns out the way I was told. Not a happy camper. read more

Company made a reservation here and they would not honor it because it was one way even though the reservation was.made. agent blamed it on corporate. So I booked car for a week and agent said my car was getting a oil change and would be in. By 4 pm. He never called me and I tried calling him the next day before I made other plans. He said he was still working on it. I used to use enterprise alot b4 Corona but they have gotten so bad and now I use avis as my place to go and enterprise is behind avis and hertz read more

The guy with the red hair is hands down one of the most disrespectful people I have ever met in my life. My husband went to rent a car, he wasn't allowed without a major credit card since he was out of state so the other traveler tried to rent the car with his credit card and he wasn't allowed because he "might" let my husband drive. We rode 2,000 miles on a grayhound to visit my husbands dying father and he has no way to drive to the hospital to visit him. We tried to report him because he was downright rude about it and he refused to give us the name of his supervisor. He was rude to other customers while we were there too. Definately explains why most people visit the other place in town, unfortunately they are so popular they were out of vehicles. We will be reporting this location to corporate. read more

DO NOT RENT FROM HERE THEY WILL SCHEME YOU OUT OF MONEY!!!! I rented and no damage was found. When I returned the rude unprofessional black woman with the horrible attitude and mouth found 'damage' on my mirror. It was so small it was obviously missed when I got the car. It was impossible as there were not scuff marks or anything around it. It was a crack that was less than 1/4". I took photo. they charged me 1500Euros!!!!!!!!!!!!!!!!!!!!!!!!!! Then she LIED and said I refused to sign the damage report. She didn't even tell me she was filling one out! LIAR!!!!!!! Then she submitted a photo of the 'damage' that was different (literally) than my photo Her photo she had BROKEN OFF THE PLASTIC! So how am I paying for damage that this liar had manipulated. ANY IDIOT could see the difference in the photos. They scheme to make money and hire liars to work there. LOOK AT THE OTHER REVIEWS ONLINE! DO NOT RENT FROM HERE I WARN YOU. read more

This place has the worst possible customer service ever!! Trying to call them is a colossal waste of time! Had a reservation and a time to pick up, got there and was told they sent the vehicle out for oil change. Next day, still hasn't made it back from getting oil changed. Zero help!! read more

THERE WILL BE NO CAR THERE WHEN YOU ARRIVE THEY NEVER ANSWER THE PHONE I reserved online through Travelocity for a summer vacation to say it didn't get off to a good start would be an understatement. Enterprise would never answer the phone, or the line just wouldn't work , weeks before when I just wanted to check. On the day of the rental I spoke to several people, and not one was better than the rest; other than having no idea what was going on, so I won't slander one person. My husband arrived at the Paris location to pick up the luxury suv at 10:30am on a Monday. The rental was not there and we drove an 1hr and 30 min to pick it up. There excuse was the rental was not back yet and they had tried to call me but there was no phone number listed on the rental, which I am sure Travelocity requires on reservation. However; he said that they were due back about an hour ago and we could wait or take a smaller one. We were going on a long trip and needed the extra space. He told my family to go to lunch and see if it comes back, I know what you are thinking that smaller car was ours when we came back if the one we ordered was still not there. I call an hour later and that guy was gone to lunch and no one had any idea what was going on. That no Luxury SUVs were due back that day. My husband arrived back at the lot and that one "smaller" SUV was gone and all that was available was a mini van. I from a very intense personal experience do not think they actually have any of the cars listed on their available at this location site. I think they do this all the time. I tried to book the same vehicle online an hour later and is was still available. ( yet still not returned). Also they didn't seem even a little bit stressed meaning this must happen all of the time. I called the other car rental place in town and we were on our way for a summer vacation in a 12 passenger van. read more

Dont expect to get a car even you have a confirmed reservation. Promised to call u up when they got one , never did.

This has been the worst experience of my life. I asked him to hold the car for 5 minutes refused and gave it to someone else. We had a paid reservation too! This person needs fired! Do not go hear. Now I'm out money through my insurance and it's their fault. Go anywhere else for your sake! read more

No problems with the two times we've rented cars at the Paris location. It is as easy and low stress as can be. read more

First of all , 21/2 hrs trying to get someone to answer the phone, still no response, you would think a company would be smart enough to have an message center , so customers could leave a message, , the only message you get is call back later, very professional, (NOT), quit trying , called another rental business, in and out in 1hr....ill leave the rest to the readers imagination....try this , NEW STAFF, NEW ATTITUDE read more

Hands down the worst car rental facility I have ever visited in my entire life. I live in Dallas and stopped in Paris TX to drop my Jeep off at the local four-wheel-drive shop to have some work done and had to go to Texarkana for a meeting from there, thus I needed to rent a car. I reserved my car for $50 the night before online with a scheduled pick-up time of 11 AM. I arrived at 10 am an hour early to be greeted (if you want to call it that) by Cindy (Employee number F896P3) who gave me a blank stare and asked me if she could help. I told her I was there to pick up my car and she told me it would not be ready for another hour. I told her my situation and explained that I had a meeting at noon in Texarkana that I had to be at and asked if there was anything else available (bigger, smaller, more expensive, didn't matter). I needed to get to my meeting. She roller her eyes and with a blank stare started looking in the computer. I truthfully felt like my renting a car from this location was a burden to the business. I am in the customer service business and Cindy was by far one of the rudest reps I have ever encountered at a brick-and-mortar business in years. After Cindy finally found me a car (for double the price of my original reservation, which I didn't complain about), she walks me out to it and we walk around and mark the damage. There was none visible. Then she told me "You're going to be really mad at me...The car has no gas in it." I was pissed, but she gave me the option to drop the car off empty in lieu of waiting for them to go fill it up and I agreed. I declined coverage and sent a copy of my insurance over immediately. I walked back out to the car and got in and it smelt horribly of cigarette smoke. I walked back inside as I did not want to be liable for the scent and mentioned it to Cindy and walked back out. I went on my journey and returned the car 180 miles and 6 hours later. They checked the vehicle in. No damage. They signed off and I left. The next day I got a voicemail from Cindy at Enterprise and didn't think anything of it. She did not mention one thing about a damage claim or an issue with my rental. Just for me to call her. I didn't. Today I got a letter in the mail from the claims department about a claim they made on the car. The letter has ZERO information about what they are claiming in regards to the damage. I honestly feel that this location is a scam. Between the way I was treated and the look they gave me when I declined their insurance coverage, I should have known better. Anyways, I know there are not many car rental facilities in Paris, TX. But if you can avoid this one, DO! Stay away from Cindy (employee and EAN Holdings LLC (the franchisee/ owner) who apparently cares very little about being on site to monitor their employees and the experiences being had in their business. read more

Nicole and Matt were great. Very friendly and efficient. We were in and in 10 minutes with the car we were promised. Best car rental experience ever! read more

Exceptional service. This location is very dependable and very professional. The cars are spotless and the staff make sure that you know that they are available to assist you. read more

VERY POOR CUSTOMER SERVICE from Samantha at Enterprise in Paris, Texas!! The staff is very lazy, will not answer the phone, and is much more concerned with leaving on time than helping customers. I agree with Daniel! This is the worst car rental facility I have ever used!! read more

I had no problem with the renting process and the agent showed me where the gas tank was and some of the important things inside the vehicle. Most times all I get are "the keys are in it." When I turned in the car at the airport it was a breeze. read more