Called on Labor Day morning to report deep well pump failure. Found they were closed (everybody…read moredeserves a holiday off). Called back at 8:00 am the next morning and spoke to a nice lady that said she would have someone contact me from the field crews asap. In less than 45 minutes got a call and I explained my problem. Deep well pump failure. Needed new deep well submersible pump installed. Layman employee said they could not get to me until, after lunch (NO PROBLEM). Received call from Laymans about 12:45 said they were on the way, about 5 minutes out. The first truck arrived and got busy on removing the old pump and drop pipe. The second truck arrived with new pressure tank, drop pipe and two more men. Out with the old, in with the new. everything was hooked up tested. They made sure the yard was clean before they left. All the personnel were professional, courteous and worked together to resolve my problem as quickly as possible. About 1 hour and 40 minutes from their arrival, they were finished and leaving. I highly recommend this company!!! If I have water problems in the future, they will be the company I call to fix it!!!

To add a review you have to know what you're gonna say before you say it because it will go away if…read moreyou don't say it right. For almost 2 months there has been a pipe with the cat in the ground at my property. No pump has been added to the pipe. So the man said that he will be out the following week to see what's going on with it. To follow in a way cascade and I had to call them up Tuesday to see what's going on when they were gonna come out. The man said Wednesday he will be out annoyingly. Hopefully we can have a pump put in Wednesday and we will be able to move in Maybe at the end of this month. We've been waiting since the end of last month or the beginning of this month which is what we were told when we will be moving in but we aren't in yet. Frustrated and annoyed.

We discovered our well was leaking yesterday late afternoon. Day before Christmas Eve. Called Luke…read morewith Tidewater, they were swamped but he sent his son out. He jumped right on it and had it fixed within an hour. Wow what a professional young man! Also courteous and very knowledgeable about his business. We highly recommend them.

Outstanding Customer Focus. This team does it right. I'm having well pump issues. I called them…read moreon a Saturday evening after 7 pm and they promptly called be back. They offered a few suggestions to get me by until they could get me somebody out the next morning (which worked) Keep in mind the Tidewater folks were at Hospice with a family member when I called but he still called me back to see what I needed. That people is somebody who cares about his customers, and that's why I recommend Tidewater Pump and Well.

Issue: Well pump not functioning Initial Diagnosis…read more(Smokey's): See detailed diagnostic and quote below Second Opinion & Actual Cause: Another company determined the issue was electrical--specifically, a faulty underground wire from the electrical panel that required replacement. Resolution: The electrical repair cost a few hundred dollars. Note: Smokey's diagnosis was inaccurate and significantly more expensive, quoting several thousand dollars for unnecessary repairs. See Smokey's diagnosis and pricing details below. Smokey's Detailed Diagnostic and Estimate Service call - $95 Paid - Visa has bad leak down Well which has caused liquid end failure and caused motor run on higher amps Estimate to pull & replace 42' 1¼" galv pipe 12/4 63' Subline splice kit & misc parts $2300 - $2500 if pump is stuck and needs Hammer truck $1500-$5000 Absolut worst case scenario if new well is needed 1 1/2hp well package is $8000 up to 100' $35 a foot after 100' Customer will call when ready for work to be done

All the staff are very courteous and professional. Excellent work and service. On time.read more

Absolutely fabulous service!! Pricing is great....work is done very professionally…read more Terry is the nicest man he gets the job done perfectly

From the owner: At Parnell’s Pumps and Water Treatment, we specialize in well pump installation and whole-home…read morewater treatment systems that deliver clean, reliable water you can trust. As a local, veteran-owned business in East Palatka, we’re committed to honest work, fair pricing, and fast service when you need it most.

Don't call here on weekends!!!! Labor Minimum charge is $500.- (starting)…read moreLast weekends I called and ask fix my water pump.. They quoted $250 per hour for weekend labor and after they finished a 40min job they asked for $500.- $250 for labor and $250 for the time it takes to drive to my place and back to their office. When I first called no one said anything about paying $250 for driving fees otherwise I would have called someone else.

William in the office was amazing with my husband's questions. Darin who came to our home was…read moreprofessional and patient with my questions so I could update my husband. I would highly recommend Partridge to anyone. We were blessed that the repair could be done in the same day's visit. Thanks Darin again. You are certainly an asset to the company.