6/1/25 UPDATE: After posting the below review, Bill from Putnam Handyman quickly reached out to me and came by on 5/29 to look at the damage & installation. He pointed out that the warped plastic frame is not quality. I completely agree that a cheap plastic frame is not ideal but after he left, I couldn't help but think... How great would it have been if the technician who installed the unit didn't place it on top of the base heater knowing it is crap plastic? Anyway, Bill fixed the warped plastic, so it is now not so much of an eye sore. The aesthetic was annoying however my main concern was the unit becoming more damaged. Bill assured me multiple times that he doesn't believe it will. He also apologized & advised me to contact him directly in the future with any issues. I truly appreciate Bill coming by and doing his best to rectify the situation. He is professional, respectful & customer focused.
I recommend making sure you know who Putnam Handyman is sending to your house & call references, even if you are a repeat customer. Here is why..... I had an in-wall air conditioning unit installed by PH in June 2022. Overall, this installation was cut & dry with a few fixes along the way. The experience was fantastic so I called on them again in May 2023 to replace another in-wall AC unit that was leaking. This installation was not as cut & dry but absolutely doable. It became clear quickly that the lead technician was not happy with the job. I explained that I understood it was different than the job in 2022 and the AC & sleeve I purchased met the specs I was given so I was not being unrealistic. It ended up taking about 1 1/2 days & I was completely fine with paying more for the extra work but the installation was flawed. I sent an email with pics detailing the flaws; foam sealant used on outside looked terrible, trim around the unit was not set correctly and there was a gap under the unit that needed to be sealed. I also requested they send the team they sent in 2022 to fix the problems. PH called me to discuss the email. I agreed to having the team who installed it come back & we agreed on a fair price for the installation. When they came back to fix their work, the same complaints were lobbied. Again, I explained that I understood, I got the materials according to the specs they provided, etc. Now here we are in 2025 and the poor installation has created damage. The technician installed the AC too close to the electric baseboard heater and since this was a colder winter compared to the year before, the bottom trim has warped quite significantly. I didn't discover the damage until a few weeks ago because I cover front of my ACs when the weather cools. I emailed PH with pics but since their warranty expired, I would need to pay to have it fixed. While I respect the timing of the warranty, I am still disappointed that Putnam Handyman isn't willing to fix a job that was obviously done incorrectly by their technician. So, here I am taking this story to internet to warn others. read more