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    Purple - Twelve Oaks Mall

    4.0 (4 reviews)
    Closed 11:00 am - 6:00 pm

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    Gardner White Furniture

    Gardner White Furniture

    1.8
    (54 reviews)
    0.3 mi

    I've purchased a few things from here. My most recent experience was related to a furniture…read morepurchase several years prior. I called and they had a service person out within a few days. He was friendly, professional and did a great job. G-W furniture is not inexpensive but not is it overly so. It's worth looking there if you're shopping for furniture.

    Avoid Gardner White if you value customer service and accountability…read more After waiting seven months for a custom sofa costing nearly $8,000, all four pieces arrived damaged. The damage was documented by the delivery team at the time of delivery, and we immediately rejected the furniture. Rather than issuing a full refund, Gardner White attempted to charge us a 25% restocking fee on furniture that arrived damaged. What was even more disappointing was the treatment we received from store management. Trey, the Novi store manager, was dismissive, unprofessional, and unwilling to take responsibility for a product that arrived defective. Instead of resolving the issue, we were pressured to accept repairs on brand-new furniture that had just been delivered. Fortunately, our credit card company reviewed the matter and refunded our payments after we disputed the charges. However, we remain represented by counsel and prepared to continue pursuing this matter should Gardner White challenge the outcome. No customer should have to fight this hard to avoid paying thousands of dollars for damaged merchandise. Based on our experience, I strongly recommend that consumers think carefully before doing business with Gardner White.

    Photos
    Five of the chairs casters had plastic visibly hanging off
    Five of the chairs casters had plastic visibly hanging off
    One of the Aireloom mattress collection
    One of the Aireloom mattress collection
    Laying down to try them out!

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    Laying down to try them out!
    Tempur-Pedic Flagship Store - Novi

    Tempur-Pedic Flagship Store - Novi

    2.5
    (4 reviews)
    0.4 mi

    I placed my concerns on Google. The owner then responded to my concerns asking that I contact the…read morestore. Well, I have contacted the store several times, and at one point I spoke to the salesperson and he told me that he wasn't in the store and that he was on break as if I didn't know who I was speaking with. A message was left for a return call that I still have not received as of today. Buyer beware do not buy from a store that does now value your allegiance. Buy from Gardner White.

    Mattresses are 13" high. They have a luxe breeze mattress that cools in the center…read more Shopping for a bed can be utterly stressful and overwhelming. There's so many things to choose from... Caitlyn helped us today. She was informative and ever patient with us today. There's an attachment hook is underneath that connects the base. Ergo extend. Active breeze pushes aid throughout the mattress. $300 off the mattress, $600 for a split. Medium bed is all foam. The medium hybrid is foam and coils on bottom. Medium hybrid is softer on the top. The cool to touch mattress is available. I like the U shaped adjustable better. The pro breeze comes with different temps available, works with the sleep tracker. Active breeze comes in 8 degrees, the active breeze at 16 degrees doesn't work with the sleep tracker at all. The medium hybrid with the cool technology comes at 3 degrees on the ergo advanced adjustable base. A soft Luxe breeze mattress and ergo extend is $12,996, less $600 off for the split king with the 8 degree medium hybrid. The medium hybrid at 3 degrees with the ergo advanced base is $10,996, less the $600 off. The hybrid mattresses and the ergo advance adjustable bases are pretty comfy. It's more than I was expecting, but it's the cooled technology that drives up the cost with the fans.

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    Tempur-Pedic Flagship Store - Novi
    Tempur-Pedic Flagship Store - Novi
    Tempur-Pedic Flagship Store - Novi

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    Purple - Twelve Oaks Mall - furniture - Updated June 2026

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