HAD THE BEST EXPERIENCE EVER! Robert was amazing!!! He treated my boyfriend and I with compassion and respect! He showed us so many samples and explained all of the differences between the selections. As for a pillow valued at these prices, this is the type of customer service I would expect. He raised the bar for sure though! He made our shopping experience 10/10! I can't wait to try out my new medium harmony pillow!! read more

Special shout out to Alex for assisting us with the purchases of our first Purple Pillows! He provided my girlfriend and I with a wealth of information and he really took the time to show us all of their selections. We ultimately decided on the harmony medium profile pillows to be shipped to us in CA. Thank you Alex for the amazing experience! read more

Was at the mall shopping today and decided to stop and take a look around, because who doesn't need a new mattress. Love the fact that I was greeted by the sales associate Amber, as soon as I came in the store. The place was very clean and well kept. Amber was amazing at helping me with any questions that I had and they even have a great sale going on, you know who doesn't love a discount. read more

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Spoke with Purple Las Vegas Sales team on delivery needs, was told I would be contacted by CRST to schedule delivery. I received no emails, texts, or phone calls to set up delivery. Item was delivered last week with no notice. Delivery driver forged my signature for delivery, evidenced in email I received from CRST at time of delivery. I did not accept the package, as I was not at home. Driver left matress on the ground leaning between my front door, door frame, and adjoining wall. The driver knocked quickly and dropped the mattress off. My family member, a senior citizen who can hardly walk slowly made their way to the door. Upon opening the door the matress fell inside almost crushing them. They were able to barely get out of the way. This could have killed or caused serious fatal injuries for a person of their age. I needed to leave work and come home to make sure that they were alright, bring the mattress inside (which I had not prepared room for since no delivery was scheduled), and close my front door which was wide open blocked by the mattress leaving my elderly family member's safety and all of our belongings at risk. I expect better service and follow up for a purchase of this amount. I am not sure I am keeping the matress or anything else from the company after this ordeal. Spoke with customer service and the store day of delivery, also completed web form same day. 1. No delivery coordination from delivery company or store 2. Delivery driver forged my signature 3. Delivery driver left matress in a position that was unsafe and a danger to any person (and potentially if there was an animal) inside delivery address 4. Unclear of long term health affects of my family member 5. The mattress knocked over my family member's mobility scooter in the entry way, unclear if there is permanent damage to their scooter which they need to get around 6. Upon further review, there are cracked floor tiles in the entry way of my apartment rental 7. My image at my job may be impacted by needing to leave in the middle of another busy workday 8. The time needed dealing with this is unacceptable 9. Purple has not responded to this in over a week read more

These have to be fake reviews because they are all about a month old and speak as if they are already sleeping on their new mattresses. We ordered our mattress 11-27 and have been given two delivery fake out dates 12-27 and 1-2. Then the day comes and goes and we hear nothing. So I called them again this morning and I was told our mattress is still not even in Las Vegas and that it should be here 1-5 and someone will call me. I won't hold my breath! So disappointed in the service and communication. You'd think if you spend $4200 no financing they'd at least call you and be honest about delivery and not make you chase them down for answers! We were told it would arrive 1-5 and we would get delivery set up with pilot their partner. Called 1-8 they are saying it's still in LA and they have no idea when it will make it to Vegas. read more

One of the main reasons I braved my first Black Friday in the outlets in Las Vegas was to finally get a bed (long story short, I've been sleeping on my pull out couch since April). While I love my couch and it is comfy, I miss being able to crawl into bed after a long day or curling up in bed when I'm sick. Thus, I decided that since I was in Vegas on Black Friday and I have the day off, I may as well check out the outlets because I heard there was a Purple outlet store and wanted to check out the deals and the beds. Let me just say...Vegas outlets are just as insane if not more so than Hawaii's outlet. It took over 45 minutes just to get off the freeway and into the parking lot...but it was worth it! Purple didn't have a line to get in (thank goodness). I was greeted upon entry and allowed to look through the store at my leisure. Many of the associates would check how I was doing and were more than happy to answer my questions. Ben helped me the most. I asked him what the deals were for the day and he walked me through all the promotions they had while patiently answering my questions. My main question was about the beds - which was the firmest? All the showcased beds seemed to be very soft and while I don't want to sleep on something that is as firm as the floor, I wanted something firm and not so squishy. Ben knew exactly what I was looking for and referred me to the OG Purple mattress...the only one I didn't try myself. Sure enough...it was the winner. I asked a few more questions about how long the sale would be for and when I have to make a decision. Ben assured me I had time to decide and can always come back. I walked out...still deciding...then 10 minutes later, I walked back in. I realized how good of a deal it was and I really liked the bed. Plus I saw that they had financing available so I didn't have to pay for it all up front. Ben was available to help me check out. He was awesome to work with as he managed to walk me through the process of buying the bed using financing, plus explaining the benefits of getting the mattress protector and reminding me of the deals on accessories like the bed sheets and pillows. He even offered different options for the delivery. While it will be a few weeks before I get my bed, I had to leave a review on the awesome customer service I received from this store. Highly recommend checking out the store! read more

Benjamin is a class act and is quite knowledgeable and able to make appropriate suggestions based on information that you give him. He is not a "High Pressure" sales person at all and shows nothing but respect for you. I haven't gotten my mattress delivered yet but I am hoping things will go as well as my experience of purchasing it from this young man!!!! read more

I just purchased a king size purple hybrid mattress! I absolutely LOVE it! My boyfriend and I like to sleep on a firm, soft, comfortable mattress that sleeps cool. We found our dream bed! Our only wish is that the mattress was a little higher. The one we have is about 8-1/2 inches high. We were used to sleeping on a 12 inch mattress, BUT other than that, we paid cash for it -- no financing! We're very happy with our investment. A BIG shout out to a sales rep BENJAMIN. He's very knowledgeable and friendly! He is not that annoying or aggressive salesperson that pressures you to buy something just to make a sale. He's respectful and allowed us to leave the store without feeling awkward to think about it first. read more

Came in to the store less than an hour later I have a mattress in the car. Which they helped load completely. Hassle free and friendly

Today I came in with hopes for a new bed. I haven't slept for more than 4-5 hours in the past 6 months on my current mattress, so as a birthday gift my deployed husband told me to go get a purple! Amber immediately made sure she listened to my needs without pressuring me in any way. She was so patient while I browsed and put together all the prices for everything I went back and fourth on, was super clear on all the terms, and just all around pleasant. I couldn't have asked for a better experience, and everyone else working in store was so kind as well lending a helping hand where they could. I can't wait to receive my new bed! read more

No one WANTS to go spend money on a mattress, but we all need a good one. Before coming here I went to Best Mattress, as well as TWO different Mattress Firm locations. The customer service, sale approach, cleanliness of the store, pricing/discount packages, & available options were SO much better at this location. AMBER was a delight to work with. She explained the differences to us, told us about the savings bundles of accessories, & gave us plenty of time/space to try things out WITHOUT pressuring us. If you are interested in a Purple mattress. Go to this location & ask for Amber. It is located inside North Premium Outlets & NV residents get free parking in the parking garage!! read more

Benjamin was a excellent sales person. Thank you for helping choose the right pillow!

Ben was absolutely amazing! Me and my husband have owned a purple mattress for 2 years and loved it. When we saw that there was an outlet we thought we would do some window shopping. We were immediately greeted by Ben. He was super friendly and took the time to explain the differences between the different products. He took amazing care of us and we ended up leaving with 2 new pillows and a whole set of sheets. His customer service would definitely make me recommend this place to others and we will definitely be going there again!! Thank you so much Ben! read more

Benjamin assisted us in getting the best bang for our buck. the entire process was super quick and easy. would definitely recommend this place and benjamin 10/10! read more

Excellent customer service, very helpful and Benjamin answered any questions we had, we were in and out of the store within 10 minutes with a new mattress! read more

Benjamin was a big help, love the mattress and pillows. Great customer service. Very knowledgeable and friendly. Good Black Friday sale, will definitely be going back. Conveniently located close to the parking lot. read more

Best consumer service ever! Daniel has helped us get the best rejuvenated sleep!!! thank you for alll the help and kindness!

I wasn't in the market for a new mattress but after testing out purple hybrid premier 4 I was in love, the mattress sold itself I LOVE IT shout out to Freddy and Enrique for helping me out!!! read more