PUREly LATE r - are they changing the scan time?
Unbelievable! I paid for a time critical package to be delivered by 9am. By 9:15am, their website showed non-delivery (I will share the screen print of the session). I called it in to get verbal confirmation in case the website is wrong; and the rep confirmed non-delivery (I also have a case number to prove it - 13442669). Since the package was critical, I attempted delivery myself at about 10:10am after making the 3rd call to them and them saying it is not delivered. Half-way thru my drive - 11:00 am (I can prove - thanks to 407), someone finally called me (this is almost 2 hours later after a so-called "critical case" was openned) and said packaged was delivered at 7:47 am.
True enough, they updated their website to show a 7:47 am delivery. BE CAREFUL with their so-called scan times, I wonder whether it reflects the time they need it to SHOW.
Worst yet, they refused to rectify the problem. read more