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Pureza

3.3 (4 reviews)
Open 5:00 pm - 11:00 PM

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Himitsu

Himitsu

3.5(20 reviews)
5.6 km
$$$

I was here for my birthday and they made me feel very special! Food and service was great!read more

This is going to be the first of two reviews for Himitsu, because they were such different…read moreexperiences. The first was about as bad as it gets in terms of going to a restaurant. The second was the total opposite. On this first visit. We showed up as a large group of 13. There are no reservations, and you are told to do this. As a consequence, we were given a wait time of 45 minutes, and informed we would be broken up into smaller tables. This is fine, we had to do this at every meal, because for some reason this resort complex doesn't seem to think people visit in large groups. (But yet weddings happen here) Anyhow, split up into 3 tables of 4, one of 5. Somewhat near each other. All this was fine. Someone came to get our drink orders right away, and we got those drinks nearly instantly. But here is where it goes haywire. We were not given menus. One of the other tables eventually gave us theirs. All told, no one came to us or took our order for half an hour, and this is only after we flagged someone down. This new lady, which apparently was our server, she was completely incompetent... I'm sorry, there is no other way to put it. She took orders for another round of drinks, and our food orders. 30 minutes pass... our drink orders arrive. All totally wrong. She walks away before we can stop her. 15 more minutes pass. Two of the four people at our table get their appetizers. This is the last food we will see. 15 more minutes pass. The lady comes back to "check" on us. At which point we tell her all our drinks are wrong, and only half of us received our appetizers. She says she will check, and re-takes out drink orders, repeating them back for clarity... correctly. 15 more minutes pass, she brings our drink orders, half of them are STILL wrong, and no update on our food. Then we never see her again. At this point, we're angry. Because all of our other groups have had the full experience. They got their food, their drinks, everything all correctly. We ask their servers for help... "I'll check" .... nothing. I go to the host stand for help... "I'll check" ... nothing. It's not until we all said screw this and straight up walked out, that a manager stopped us to ask what was wrong. I relayed the whole thing, and all I got was a "sorry that happened" Really? No please sit back down and I will personally make it right? We paid a lot of money to stay at this resort, and ended up getting the remanants of the dinner buffet because they were about to close, 2 hours after we sat down to dinner at Himitsu. This was as bad an experience as it could get. We really wanted to eat here, so we can back as just the two of us another night, and that went significantly better. That will be another review I'll post later.

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Himitsu
Himitsu
Himitsu - Not a real gong.

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Not a real gong.

Pureza - panasian - Updated July 2026

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