First off, the wash service never, and I mean never, dries my vehicles. I've been using the ceramic tunnel because I loved that it finished drying my vehicle and put a really nice shine on, however, the tunnel has been shut down for months. This means I have to spend 20 to 30 minutes to dry my vehicles. But what really has me aggravated is that it doesn't look like the tunnel will ever restart but my bill has not been adjusted for this. Come on pure magic, reopen the dang ceramic tunnel. It's the only reason not to move my business to any of the other "wash only" car washes available! REOPEN THE CERAMIC TUNNEL!!!
Mammoth Holdings
Manager
We're sorry to hear about your experience, M H. Thank you for your feedback, and we'll work on addressing the ceramic tunnel issue. Please contact us directly at support@managemycarwash.com with 'Google Review' in the subject line if you'd like to discuss your concerns further.
So, the response is a non-answer. Did she actually go to college to learn corporate non-speak? And she expects me to go private with my issue by contacting them directly? For months I have been asking the on site manager about the tunnel and they are as frustrated as the customers are about Mammoth's inaction. They report losing many customers over this, and I foresee them losing many more. I have been getting my vehicles washed there weekly in hopes that the tunnel will reopen and No one has ever been seen working on the "Closed for Maintenance" tunnel. If you have no intention to open the tunnel, just say so. I've already removed one of my vehicles from using any pure magic car washes and if the tunnel doesn't open very soon I will stop using them all together as the washes without the wax/ceramic tunnel are NOT very good. read more