When Carly shows up for the appointment you get a great facial and massage. Unfortunately she cancels quite often, or doesn't even notify you. She didn't just do this to me, she did it to a friend who had been going to her for years. You sign up for 1 a month, prepaid, but she cancels or doesn't show up, but you're still billed on your credit card. Had she been reliable I'd still be a customer. On my last appointment I got there 15 minutes early and waited in the hall because the door was locked. When my appointment time came and she still wasn't there I called and had to leave a message. I went out to my car and waited 45 minutes then went home. When I got home I saw an e-mail from her, that was sent 15 minutes after my appointment, saying she couldn't make it. She charged my credit card. I requested a refund that month (October). She promised she would refund my money. She promised multiple times. After many harsh e-mails, back and forth, I think I finally saw my money returned in March. Schedule at your own risk. read more