We've been loyal customers off and on for many years. We move to Idaho about a year and a half ago…read moreand decided to resume our membership. Everything was going well with the service. But due to the bad economy we had to cancel our membership. I had about $400 in credits that I could use for massages and facials. I went in for a massage and my wife had a facial. I figured I could use the rest of my credits. A few weeks ago, I tried to book an appointment and they said all my credits were gone. I was shocked. Then they told me the sent me a text that I had 90 days to use the credits. In those subsequent appointment they never told me I would lose my credits or gave me a reminder. I believe this was on purpose. I pleaded with the manager but they refused to help me or make things right. I left a message with Hand & Stone head office in Pennsylvania. I have yet to hear back from them. I lost $300 worth of credits! They could have done something to help me but now I'll never go back and I'll warn everyone. Beware of this place.

The massage and facial services are outstanding. The front desk staff is welcoming and…read moreknowledgeable. I enjoy each visit and love their promotional program. I highly recommend all their services.

I booked a same-day appointment for an hr later. Walking and everything is super clean. It had a…read moregorgeous aesthetic. I scheduled a sculpt facial and was booked with Kenzie. What I didn't expect was the facial to be in an open room like a school separated with curtains. You don't get your own private room with a closed door but it was still pretty relaxing. It was also my first time doing facial cupping and I loved it. Kenzie was great. Super knowledgeable and friendly. She did a great job. I was given a complementary chocolate wrapped in gold foil at the end. I would come back if I was ever near one again. Unfortunately, in Seattle, we don't have one!

I decided to go do some self care for my bday and got my first ever facial and scalp massage by…read moreLibby. Libby made my first time experience welcoming, comfortable and personable to my skin care. She was friendly and truly did a wonderful job that during my scalp massage, I fell in and out of naps because it was incredibly relaxing. I could tell she loves what she does and it made me happy that she was excited to provide me a first time experience! Service was great and informative of membership savings and recommendations for further visits. They offered support pillows when I was lying down and a weighted blanket. One thing I would have to say is if they decide to change or upgrade the setting, I would recommend having private rooms for each client as it creates a more peaceful, quiet and private experience like a spa instead of having curtains as boundaries. I could hear other conversations and it started out a bit distracting hence the 4/5 stars. However, I learned to zone it out when Libby started my facials and scalp massage. Overall, cute and clean aesthetics! Truly glad I got Libby for this first experience.

Five stars! This was my first massage and I couldn't have asked for a better experience. There was…read morea little confusion with my original appointment because of a scheduling company she had hired, but I decided to give her another chance--and I'm so glad I did. She was absolutely wonderful, very professional, and really listened to my concerns. I've been dealing with chronic shoulder pain, and her therapeutic massage made a huge difference. She focused on the areas that needed the most attention and I left feeling relaxed with much less tension. If you're looking for a great therapeutic massage in Boise, I highly recommend her. I will definitely be returning!

Dhwani truly listens to her clients and provides excellent massage therapy. After requesting…read more"medium" pressure for my massage, I was delighted to find that she kept that in mind the entire time. This is not always the case as some therapists eventuallly go back to the stonger pressure and that can make for an uncomfortable massage. I walked away feeling refreshed and able to move around with pain. Dhwani is great!

Rebecca Anderson, LMT is an outstanding therapist. She is very skilled. However, halfway through…read morea 90 min massage she let disclosed that she'd had Covid twice, insisting in June she had the Delta variant so she was immune. I've had both shots, but I found it incredibly inconsiderate to not disclose her anti-vax stance so I could make an informed decision --- I would have put on a mask, even if she didn't. I'm mad and upset because she knew better, she wanted the new business. If you're willing to take the risk, she is a fine technician.

By far, the worst booking experience I have ever had. Bought a Groupon back in Jan... it took…read moreStorie 4 months just to get me an appt. 2 days before my appt., she cancelled. Multiple text messages later; she said no one else could pick up the appt.-- AND no one from the spa ever returned any of my phone calls.

I had never heard of BUBBLY FACIAL I went in with a gift certificate. Abigail was the Esthetician…read moreto help me. From the moment I sat down, to the moment I reluctantly had to leave. I was pampered by Abigail. She was informative and attentive. I feel like a million dollars! I will DEFINITELY be back!

Still an amazing time when I go to get my monthly facial...but what makes it even better is that my…read more6yr old has a membership as well. This is what we both look forward to each month. All the girls are amazing so you can't go wrong.

This was my first time ever receiving a facial and it was an AMAZING experience! My beautiful…read moreesthetician BreAnna Newman cultivated a comfortable and relaxing environment for me to enjoy myself! All of the products she used were perfect for me and didn't irritate my sensitive skin at all! If you're looking for a great spa experience near the bench area it is absolutely worth booking an appointment with Bre to receive the best service possible.

I had the most amazing facial ever from Sara. I had heard great things about her, so my…read moreexpectations were high, and she still managed to exceed them. The place was really nice and extremely clean and fully sanitized. I will be back for sure!

Pratima is so gifted. She is the best in the treasure valley and currently allows scheduling via…read moretext. Super convenient. I've been so happy since I found her.

I booked a facial here and loved it! It was a very last minute booking and last appointment of the…read moreday, but the owner (who I booked with) did her absolute best and worked wonders on my skin. She treated me with amazing kindness and the overall vibe of the place is extremely soothing. My acne is clearing up thanks to her recommendations, and my skin has never felt so smooth. I've already recommended their services to my family and friends and would definitely recommend them to anyone!

Highly recommend coming for a high quality massage. I needed a appointment same day for my back…read moreinflammation and stiff neck. They got me in within a few hours. Not only is the staff and office very well pleasing but my massage was top notch. Jodi worked through all of my knots and took her time. She knows what she's doing and I was very well pleased by her knowledge and care for my back/neck issues. I loved it so much I booked an apt. for my husband the following day.