I have booked several appointments at the Johnson City location and the Bristol and I can't even…read moretell you how many times they have called the same day to cancel. I will never make another appointment again here, its a waste of my time. Also when they called to cancel the appointment they don't even try to accommodate you at all.

The staff here are very friendly and knowledgeable in their field. I have never had any issues…read more Became a member of the club but after the time period was up I easily canceled because I could not always make it once a month. I highly recommend.

If I could give zero stars, I would. I'm very disappointed with not only the way this store is ran,…read morebut also how corporate handles issues. I went into the store and just wanted to sign up for one month of tanning, the gal that worked there proceeded to pressure me and talk so much to me about how much better a one year membership is. She went on and on for so long that finally I felt so pressured that I just agreed to the one year thinking ok good I can get going, but no, then she started trying to sell me on their skin care and tanning lotions. People kept coming in to tan and she would make them wait while she explained the skincare to me. I told her I wasn't interested in the skincare, but she wouldn't take no for an answer. I finally had to get pretty stern with her and she finally quit trying to sell me the products. That same evening I was telling my husband what happened and he got upset and told me I should cancel and I agreed with him. I felt so pressured into this one year membership. I called the very next morning, less than 24 hours after joining and asked to cancel and the corporate people told me they do not refund prepaid memberships. So ok, I'll move on and keep tanning. Fast forward a couple months and I forgot my eye protection in the room after one of my sessions. I realized it about 15 minutes later so I called and they told me they couldn't patch me through to the actual store but that company policy is that they will hold onto my eye protection. So I went in the next morning and the same rude girl told me no, that's unsanitary we do not hold on to eye protection. I called corporate again trying to cancel because I'm just so unhappy with how this store is ran and again they told me no. Just don't waste your time here. This company is horrible! And please, corporate, do not comment on my comment saying how sorry you are about my experience. If you're truly sorry, you will let me cancel my membership! Otherwise do not comment on this comment because you don't really care you would just be lying.

I enjoyed my experience here. I suffer from eczema and getting some sun certainly helps…read more Super clean salon and while it is busy, the ladies do a great job of keeping it flowing. Rooms are private and locked. Very friendly staff and very helpful. Pricing is average. Look for coupons online to help you out such as a first time $7.00 any bed. Overall pleased. I was asked about a membership but they weren't pushy!

I had a full Brazilian and upper thighs wax. Chloe was wonderful and made the experience easier…read more She was very professional and kind.

Just dropped in to clean up my eyebrows. Now I have permanent ombré, Which is basically an eyebrow…read moretattoo. So all they needed to do was follow the tattoo line. Not only could the tech not follow the tattoo line, she basically plucked all of my eyebrows!! I paid for waxing, not plucking!! So it hurt like hell and she still couldn't follow the tattoo outline!! She was heavy handed on the wax and failed to make it look clean. On top of that she was slow! A whole set of people came in and left twice by the time she was done! And it was incomplete! What a mess!! The ambience is nice but these ladies have no idea what their doing. Could get a better job in a Vietnamese nail shop! Or perhaps because I dropped in they gave me the newbie. Either way, horrible!!

Loved the salon vibe. Awesome service, great stylists , great with color. Both stylists my daughter…read more& I had did a great job.

THIS PLACE IS AMAZING!!!!!!!!…read more I am always treated with the most respect by everyone here. I have searched forever to find a salon that I'm treated well at and where I can come and feel at home and this place overly exceeds my expectations. They have done remodeling and they are a matrix salon which makes me love it that much more!!!!!! The stylists that work here are so friendly, respectful, funny, welcoming and THEY ARE INCREDIBLE at what they do. It's hard for me to think that anyone has ever had a bad experience here. Mariana is my personal stylist and I can't brag on her enough. But, EVERYONE HERE IS AMAZING. Not only are they amazing at hair, I get frequent spray tans as well as waxing. I always come out feeling absolutely PERFECT. They're always running amazing deals on their products!!