I had 2 very bad experiences at Pure Casino in Calgary at Meridian Road.
First was with a young
security guard one evening with neck tattoos asking me if I have been drinking, when I entered in the front door. When I replied (that I didn't, (does it look like I am drinking to you), the reply was he didn't like my attitude and even after calling the supervisor secutity supposedly in charge of this guy they decided not to allow me entry even thought they figured out that I hadn't had a drink.
I am a VIP player and never in my life, have I encountered an arrogant incompetent young thug in charge of security like him.I tried to talk to others in customer service in the front. in the casino this nigh,t and it seems they don't have any customer service.
I have been going to this casino once a month for about 8 years.I am 57 years old and never experienced anything like it.The way they deal with people, arrogant incompetent behavior like this I never seen in my life.
This is the first negative review I post in my entire life.On another occasion the security idiot in charge of the VIP room to enforce the mask mandates would harrass clients even though clients drink at the blackjack tables in a rude manner.
Comments from other players were that they all know this guy is an asshole etc.Their customer service is non existent.
Another issue I will adress is their blackjack game which they offer and the way the cards are stacked when they come out of the automatic shuffler. They have an 8 deck game which at 52 cards per deck x 8 is a total of 416 cards. Now in blackjack you got 4 aces per deck for a total of 32 aces in 8 decks.Now when you pull out 10 aces out of 30 cards with 2's 3' and 4's repeatedly I know that the automatic shuffle with facial recognition probably is programmed this way so the player doesn't get a random shuffle and by always clumping cards like this a player has no chance off winning.
I noticed this a lot in this casino on Friday and Saturday nights .
Some nights out of 20 or 30 players you have no winner.
I will call the gaming commission and make a complaint .
Casinos have an edge and should not resort to cheating their clients.
The only reason I used this establishment was because it was 4 minutes away from my home.
I am never setting my foot again in this shady crooked place.
It's the worse casino I been where they cheat innocent clients of their money.
I have been to every casino in Calgary ,British Columbia, Montreal, and 20 or 30 casinos in Vegas, and I know card variance odds ,and out of 100 casinos this is the only one that resorts to cheating.Their food also compared to any other casino in Canada really sucks. Out of hundreds of Casinos I have been at this one is the very bottom.
Stay away from this crooked establishment, every other casino in Alberta and Canada offers a fair game where a players odds are at 48- 49%. This establishment CHEATS.
Over all with the service very authoritarian and argumentative, the cheating going on, I would rate this place the worse dump I have seen.
Nick N. read more