I stopped in to pick up my race packet and the whole thing was very organized and efficient. I was…read moreliterally in and out since they had 2 stations and knew what they were doing. A line of people came in after me, and they also walked out pretty quickly. The staff was nice and friendly and the whole experience was pleasant.

The BEST customer service I've ever had. I've been in dire need of some new shoes for work. George…read morecame to my rescue ! He was knowledgeable, patient, and highly attentive. He measured my feet, made several recommendations, and provided feedback while I tried each on. He even had me jump on the treadmill to see how they felt in action! Thanks to all of George's expertise, I left with the most comfortable shoes I've ever owned ! Cannot recommend this place more if you need new shoes.

Had a great experience the first time we bought our kids their bikes here. So when the kids outgrew…read moretheir first bikes, we came back again. This time, we needed helmets too. The rep fitted our kids with their helmets which cost 75 each. I don't know anything about bikes or helmets or fit, so I bought what she said was right. We started using them. About three weeks later, someone points out that my son's helmet is too small, doesn't cover his forehead. I decided to trust Croft on bike doc people since they must know what they are doing. A few days later someone else says the same thing. So I call them...wondering if they can reevaluate. This is an expensive helmet, and my kids safety is paramount. Welp, they said I was a few days outside of their 30 day return/exchange window. Wouldn't budge. Looks like we'll be shopping for a helmet and our bikes elsewhere. Anyway, place doesn't correct mistakes, and too inflexible on such a small thing to keep a return customer happy and safe without charging them more money.

Very professional staff, huge inventory, prices are very reasonable. Nice repair shop located in…read morestore

I was there Saturday for a new helmet. Service was great and the staff was very helpful! On a side…read morenote, I saw several kids (~8-11 years old) go in for some help with their bikes. It did my heart GREAT to see the staff address the kids' needs and "tighten up" THEIR bicycles, so they could go continue to play. VERY home-town feel. LOVE IT. I will be going back for any and all needs.

Wife and I went in to look at the electric bikes, there was young man that greeted us and asked if…read morewe needed help we said we were looking at the E bikes. He told us about the three styles they have, I sat on one and he continued to explain the options on the bike. My wife tried to sit on it and the bike was too tall for her I asked if they had a shorter model he went and they did but it wasn't put together yet, said if we came back Monday it should be ready then. They have lots of bikes in different styles new and used from expensive to average.

Came for running shoes to start my journey, got the whole fitting done and was able to pick out a…read moregood pair of shoes. They were extremely friendly and patient while we picked out shoes and socks to go with them.

This was a BEYOND awful experience. The guy who sold me the shoes knew I work at the hospital, told…read moreme I could wear the shoes to work & try them out & if I didn't like them I could return them. That was the ONLY reason I bought the 2nd pair of shoes. So I wear them for ONE shift at the hospital, they weren't comfortable. In fact, my feet hurt after that. So I drive an HOUR AND A HALF back to Annapolis to return them, only for 2 teeny boppers tell me that they can only be returned for store credit. I explained that I don't want store credit, that I only wore them for ONE shift on LINOLEUM floors. One of the teeny boppers said there was "evidence of wear" & they couldn't give me my money back. Evidence of wear after ONE shift wearing them?! Yeah I highly doubt that wear was from ME. I argue it, asking why they can give me store credit & not my money back. So I call the owner, as instructed by the teeny boppers. NO ANSWER. Left a voicemail. Explained that I live more than 1.5 hours from the store. I got NO RESPONSE. Like EVER. That is the LAST time I go there for shoes. I was told by the teeny boppers that I could take the shoes back home with me, or get store credit. So I'm 1.5 hours away from home, and have accomplished nothing. NO help from the owner. What a waste of time & money! I will NEVER go back to that store. Highly DO NOT recommend buying anything from here!! Let me addend this...if you go to this store, the employees will tell you it's not a problem to return your shoes even if they're worn in a hospital for the 30 day trial period (looking at you Sean). However, they also NEVER mention or point out their return policy (maybe on purpose so they can get the sale?). "The return policy was printed on your receipt" is the response I got when I tried to return them. Well guess what owners? I NEVER would have even bought them had I known what I know now. I bought them because YOUR EMPLOYEE told me they are returnable within 30 days & that I could wear them at work (he knew I worked at a hospital because I specifically mentioned that while trying on multiple different shoes). So if your own employee is misrepresenting or doesn't fully understand your return policy, then I'm expected to?

Over the last year I've gotten acquainted with Parvilla. They have a relationship with one of my…read morebike clubs so we've used the bike store as our place to launch many times. Other times, I've dropped in for special events, bike maintenance or upgrades. They take good care of my baby. Parvilla has a reputable bike mechanic who's also a cycling enthusiast. He's well versed on the latest gadgets & trends if you have time to converse. The store is bright & well maintained. Staff members are polite. They offer more Specialized products (bikes, tires, tubes, & apparel) than most local bike stores that I support and carry other high quality brands like Eliel. I hear their high tech bike fits are memorable as well. If you're in the area, check them out. They have everything you need to get rolling!

I found they were very helpful to me in fitting a bike helmet. I only wish there was a larger…read moreselection to choose from.

Fantastic. Great selection of new and used bikes. We tested several and were given opportunities…read moreto ride each one. Very helpful, happy and patient staff. There was a steady stream of customers in and out, families, road bikers, browsing, buying, getting bikes serviced. When they were busy, we waited. ItI was a pleasant experience. A well run shop!. We bought a used kid's bike at a reasonable cost. Thinking of returning to purchase a new cruiser that's calling out to me.. I now regret leaving without it. FIVE stars!

This shop comes through every time. Another "first world problem", my wife's bike had a chain rub…read moreand shifting problem (made worse by me). Old guy detour (includes some get off my lawn); YouTube is just fine, and we as a society can benefit from some of the material therein. However, there is sometimes a place for "experts", people who do a thing, who have trained, and prepared, and have the tools to achieve a correct outcome. There is nothing wrong with getting some tips for a minor problem, and (if you are a bit handy) taking the DIY route on something. However there are some things that we should leave to those who have trained, worked hard to acheive the skills to do a thing; governance, surgery, complex plumbing, electric, tree felling, bicycle derailleurs! I have the luxury of being able to leave work in the middle of a day on Friday. I called, they were available, we drove over, they took the bike right in. Had some pleasant conversation, they fixed it in 15 minutes ($20), and educated us [they always do]. We have been here 3 times now, and 3 times an absolutely 100% positive experience. This is a quality business, with capable caring folks. Good products/service/expertise isn't "cheap" it shouldn't be. This place cares about the work they do, they care about cyclists and they are an excellent resource. This is our new "go to".

4/26/24- A mishap made it necessary to bring my fav road bike to Bike Doc. Several other shops…read morecould've worked on my bike but I wanted repairs made at a local bike shop that sold Pinarellos. Mechanics there are used to working on them & some parts are in stock. The owner Steve & team heard my case and jumped into action. They proactively kept me abreast of the progress, even called to deliver the not so great news that my shifters were delayed which delayed completion. It took 2 weeks to make all repairs. I was running errands on my day off and received a text saying I'm Ready to Roll!! Steve and team showed the care & concern I needed during this trying time. ;) Visit for ALL your cycling needs no matter if you're just starting out or an experienced cyclist. They also carry a nice variety of bikes (Pinarello, Trek, Cervelo, etc.), apparel, & accessories. Support your Local Bike Shop!!!

My wife and I are novices to the e-bike world. General Manager Ben and his staff at the Arnold…read morelocation on Ritchie Highway have gone above and beyond at every turn to ensure our satisfaction as we've purchased two e-bikes and a bike rack. When our bike rack recently suffered both mysterious and not-so-mysterious damage, Ben made sure both types of damage were resolved in a very quick fashion. We'll continue to use the Arnold Bike Doctor for all of our e-bike needs.

I am a senior citizen and the Lock on my bike got damaged by someone trying to get the lock off the…read morebike to steal it. The lock held but the keyhole was damaged. I needed to have the lock ground off to replace it. My bike is an electric trike and way too big and heavy to get into the trunk of my car. I called The Bike Doctor and spoke to Kevin. He made a house call the next day, ground off the old lock and brought me choices for a replacement lock. All within 24 hours! Amazing customer focused, courteous service! Will definately turn to them for bike service going forward!

Poor service but I prefer to blame the time of day (5:20pm) and the fact that they're tired... …read more Nevertheless the service was extremely below my expectation and they were unenthusiastic to say the least. Since moving to MD from DC I want to find a new bike shop but I guess I'll continue to drive to Conte Bike Shop. By the way, I'd hate to say or blame the obvious Shopping for Pedals and Shoes for my BMC Roadmachine.