1. Purdy Pet Food

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    Williamstown, NJ

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    Purdy Pet Food

    5.0 (1 review)
    Closed • 9:00 am - 5:00 pm

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    5 years ago

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    Matthew P.

    Thanks Mel! So glad Brie loves them!

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    PetSmart

    PetSmart

    (14 reviews)

    On June 14, my family and I went into PetSmart and saw two kittens that we instantly fell in love…read morewith. We spent time holding them, playing with them, rubbing their bellies, and bonding with them. They were so comfortable with us -- they were licking our fingers, letting us rub their stomachs, and even falling asleep in our arms. The employee Gina even said while we were with them, "I never seen these kittens so calm with anybody." That meant a lot because it showed how comfortable they were with us. We also made it clear that we had experience with cats and have had cats before. The same day we saw them was the day the kittens came into PetSmart. We submitted our application the very next day and waited. We were told we would receive a phone call either way, whether we were approved or denied, but two weeks went by and we never received any call at all. When we went back into PetSmart, we found out the kittens were no longer there because they had been adopted on June 23. We were very upset to find out we were never contacted, especially after building that bond with them and expecting the chance to bring them home. What hurt the most was finding out they were adopted by someone else who was able to adopt three cats, while we were never even given an update about our application for these two kittens. I am very disappointed with how this situation was handled. I understand animals need good homes, but communication matters. We were really hoping to take these kittens home, and it was heartbreaking finding out they were gone without ever getting a call.

    We visited PetSmart previously, but I never noticed that there was an actual machine where you can…read moremake your very own dog tags. One of my good friends pointed out that I may find this machine and good service at the local PetSmart. A young lady behind a counter pointed us, in the direction to the magical machine. It was really very easy to use. We also brought a new leash and a snazzy collar. Four stars because this was a routine visit, nothing spectacular. Customer service was average and the merchandise was average. No follow up at the register "....did you find what you needed?" Absolutely nothing above and beyond.

    Purdy Pet Food - petstore - Updated October 2026

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