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Puppo Louis A

3.0 (2 reviews)

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7 years ago

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Prince William Family Medicine

Prince William Family Medicine

3.0(8 reviews)
2.1 mi

Providers and staff are great! Very accommodating to my requests. I recommend this practice to…read moreanyone!

Needed a form filled out, the nurse requested information via MyChart message on a Friday. I gave…read morean immediate response. Nurse thanked me and said she would forward to the provider (Catherine Matkowski). On Monday at 8:30 am the office sets up a video call for 3pm. At 2pm, the provider sends a MyChart message that nobody has responded to the nursing staff and she doesn't have the information from me, but filled out the form to the best of her ability. Nobody shows up to the 3pm video visit. Is it possible that nobody in this office talks to each other? I called to follow up to see if the nurse gave the info to the provider. The male office staff continues to read my conversation verbatim. "Can we ask the nurse if she gave the information to the provider?" He proceeds to read my the messages from MyChart again. I thank him but let him know that I have access and ask if he can ask whether the nurse gave me the information to the provider he reads me the same message from MyChart...that he just read... which implies that the nurse did NOT give the information to the provider. He refuses to let me talk to anyone else and keeps interrupting and talking over me. While I have REALLY enjoyed Michelle Alvarado and Jacklyn Rector, I am hesitant to recommend this office as it seems nobody talks to each other and the male reception staff is argumentative, dismissive of women, and unable to answer simple questions.

Battlefield Family Medicine & Weight Management

Battlefield Family Medicine & Weight Management

2.3(8 reviews)
0.1 mi

I have been seeing Dr. Tavani for a number of years and find him to be very professional, efficient…read moreand caring. He always goes the extra mile with his patients and that is why I recommend him to my clients who are looking for the best care in the area. His staff is also caring and they really adhere to all the CDC guidelines for in patient visits. I highly recommend Dr. Tavani and his staff for anyone who cares about their health and well-being.

Have been going to Battlefield Family Medicine for the past two years, and can't say enough great…read morethings about Dr. Tavani. He's the best. But there is definite problem at the front desk. A single individual, Mary Lou, is pushing patients away with her unprofessional, crass, disrespectful and downright rude behavior. She has behaved this way with not only myself, but to our friends who we recommend to go to Battlefield Family Medicine. I have put up with it to this point, only because of how much I appreciate the care and service by Dr. Tavani. But in my last ordeal with this front desk individual, Mary Lou, she lost it. At a visit a month ago, I went ahead and scheduled an annual physical for August 2024. At that time, she mentioned that my last physical was last year in September. She stated that I would have to contact my Insurance provider to ensure they did not have a 365 day policy in between physicals. I had never heard of this before, but called nevertheless. When I called and my insurance provider, they said there was no such stipulation. I called the front office back and told this to Mary Lou. She said fine, and that was that. Come the day of my 11am appointment, she calls me and says that she needs to cancel my physical appointment. She explained that she had called the insurance that morning and had been told that there was a 365 days requirement in between physicals. I told her I'd call her back. I then called the insurance provider once again, had them three-way the call to the medical office, and had them explain to her that there was no such requirement. ONE PHYSICAL PER CALENDAR YEAR! I thought that was the end of that, until I got there. When I arrived for my appointment, she said that I would need to leave my financial credit card information on file with them to access at their discretion, and that this was a brand new policy. I told them flat out NO! She said they were having problems with others not paying their copays and were just now implementing this policy. I told her that this was an issue with certain individuals, but not with me. She then went on saying that I had caused my appointment to be delayed because the discussion we had over her confusion on one physical appt per calendar year for my insurance and my refusal to have my financial information on file with them. She continued to behave rudely and obnoxiously with me, to the point, I told her that's enough. I'm done being treated in this manner, and that I no longer felt comfortable with their office. I told her that Dr. Tavani was as awesome they come. HE REALLY IS GREAT! But unfortunately I could no longer put up with Mary Lous' continuous behavior and unprofessionalism. She really does not belong in front of patients or for that matter, any client interface. She is truly unfit for that position. And judging from many other reviews I've seen, I am not the only one who's had to deal with her less than stellar behavior. Again for anyone reading this review, Dr. Tavani is one of the best doctors I and my family have ever seen. Just the best. But unless you are willing to deal with rudeness, attitude, and continuous confrontation at the front desk by Mary Lou, I would suggest other more professional patient treatment elsewhere. Don't take my word for it, see the other reviews, or better yet, go to their office and see it for yourself.

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Battlefield Family Medicine & Weight Management - Nicholas Tavani, M.D., Ph.D.

Nicholas Tavani, M.D., Ph.D.

Battlefield Family Medicine & Weight Management
Battlefield Family Medicine & Weight Management

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Puppo Louis A - physicians - Updated October 2026

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