I don't usually leave reviews, but I felt like I needed to share my experience. My issue is not…read morewith the medical care itself, but with the front desk/reception service. When I called to inquire about walk-in availability, the male receptionist who answered sounded as if he was half-asleep and was very difficult to understand. I genuinely could not make out what he was saying, so I politely asked him to repeat himself. Instead of clarifying, he responded in a blunt and dismissive tone. The whole interaction felt unnecessarily rude and unprofessional. To top it off, right as I was wrapping up the call and saying "okay thank you," he hung up on me before I even finished my sentence. That lack of basic courtesy left a really negative impression. Again, I have no complaints about the doctors or the actual care, but the attitude of the person answering the phones makes a huge difference in how patients perceive the office. First impressions matter, and this one was disappointing.

I have been a patient at LSFP for 25 years. This practice is a shadow of what it once was. The…read moredecline has been gradual, but steady, and has reached a point where I can't recommend avoiding this practice enough. Appointments now consist of basic questions and exams that barely touch the service of issues. My last physical didn't even include a hernia exam, and I'm a 39 year old male with a history of hernias. The nurse practitioners they have on staff are under-qualified at best. The front desk staff are rude, and the intake nurses are also unprofessional. This practice has lost any idea of what customer service means and seems to now be an appointment mill that bills your insurance for telling you to buy some Motrin and get some bed rest. Today was the last straw for us. My wife recently gave birth naturally and our OBGYN recommended we see our PCP for a referral for physical therapy for a month from now to help get her back on her feet and speed her recovery. We called and scheduled an appointment for this specific purpose with the front desk who confirmed that they could give a referral for PT. After waiting for an hour, my wife was seen by a family nurse practitioner that took her temperature and blood pressure, checked her height and weight, eyes and ears, and listened to her breathing. Then, without any examination of her pelvic floor muscles, said that PT 'wasn't indicated' at this time and we should come back for another appointment after our 6 week checkup with our OBGYN for ANOTHER appointment. She explained that we had been sent by the OBGYN to get a referral but the FNP refused to issue the referral and sent her packing. I went in to address this with the front desk and they gave me the run-around, then brought out a 'provider' who first said she had seen my wife but after having me explain the whole situation told me she was just the intake nurse, then asked me to re-explain the situation, then laughed when I said I didn't want to explain myself again and wanted to talk to the actual nurse that had seen my wife. All in all it was a nice hour and fifteen minutes absolutely wasted by the front desk and clinical staff because of their inability to listen and/or be upfront about what services they are willing and able to provide. To LSFP - if you can not or will not offer a service then perhaps your front desk staff shouldn't confirm the appointment for it. Your practice used to be great, and now it is a terrible place to go for care and competent customer service. I've had better customer service at McDonald's. Your front desk staff especially leaves a lot to be desired in the professionalism department. 25 years as a patient and I have never been treated the way I was treated today. We won't be back. Get it together.

Attentive and competent. Dr. Cohn exemplifies these traits and that is why he has been my Primary…read moreCare Provider for over a decade. In fact after moving over an hour away from his office five years ago, I drive two hours round trip for my appointments. Happy to do it when your PCP and his team are as great as they are. If you are looking for an excellent medical care team, you will find them at this practice.

Go for follow up . The Nurse tech try's to run EKG struggles with machine. One lead will not…read moreread. Tells another tech to get tape. But runs anyway without tape. Does not tell Dr. Instead of repeat gives me referral. I sent message on portal to repeat no reply . I went to another Dr took test said no issues found.

This Ashburn walk in clinic has the worst customer service. They have really rude staff and a half-…read morebaked Nurse practitioner who has no people skills over there

HORRIBLE EXPERIENCE- walked in needing help with Asthma and inability to breathe.. the nurse…read morepractitioner was unable to see the physical distress I was in.. I walked out mid way through.. she never even listened to my breathing. She was going to prescribe a muscle relaxer for the pain caused by the fact that I was unable to breathe due to the distress I was in. I left went directly to an urgent care.. I had bronchitis and pneumonia in my left lung. The whole thing borders on malpractice.. a MUSCLE RELAXER !! She is inept and has NO business treating patients..

Not too long ago we were there for the first time and we loved it! The front staff is very nice and…read morehelpful. Dr. Marpu is great!! They got us in for an appointment very quickly and addressed all concerns. Over all we had a great experience with this office. We will definitely be going back.

Not sure about the doctors but the waiting room is extremely frustrating. The two girls working…read morehere just sit there and chat with each other in their native language not answering questions for customers coming in and just point at the check in machine. It would be nice if people working at the front desk could show some interest in the customers instead of speaking in another language that nobody can understand and my guess would be that it's not work related. Waiting this long to give blood is a bit ridiculous. I think it's worth the drive to go somewhere else.

My family will not be coming back here. They bill incorrectly and then it takes multiple phone…read morecalls, each being on hold for fifteen minutes over several months and being told I have to pay out of pocket because I didn't have insurance for them to finally acknowledge they billed my old insurance. Then they stopped letting me make appointments because of this outstanding bill so sitting here with an ear infection killing me I'm on the phone again, first with the office manager who says they can't do anything from the office because it's a separate billing department and then again with the billing department who speaks to you like you are a crook trying to get away with something. Still don't know if this is taken care of but I guess I'll find out if I get another bill. After they wouldn't schedule an appointment because of this issue I got a text and an automated call the next day saying I could be charged a missed appointment fee because I didn't show up to my appointment. These people are a mess.

Dr. Eric is the Best Chiropractor I've been to. He listens to your concerns and explains everything…read moreso you understand! He is GREAT with kids! He has adjusted my daughter since she was a week old. She is now 3. I recommend him to anyone and everyone I can!

The office staff and my nurse were beyond amazing. The experience with Dr. Natasha Simmons Wyllie…read morewas completely horrible. I have never been more unheard and not helped. As a patient here since 2009 please see the Ashburn office. This Dr only wanted to leave the room. I do not recommend.

I have been trying a couple of family practice locations in Ashburn, Broadland area. But this…read morelocation is the best in town. They have everything you need. This location is the most convenient way to go to your medical needs. I love to come back and find a solution to finding more medical attention.

We have used this urgent care multiple times for acute needs for my family and have always had a…read moregreat experience with professional providers who know exactly what to do. The online rating does not match the excellent service this urgent care provides.

The sign said walk-ins welcome but they told me they are not taking any walk-ins; and recommended…read moreme to come back tomorrow at 8am when they open. I saw another couple left with angry expressions on their faces quickly after they talked to the front desk when I walked in. It was not even 7:30pm and they closed at 8pm. Not sure if it's normal for urgent care to turn down patients 30min before closing but they disappointed 4 customers/patients within 3 minutes.