I have been going to this practice for about 12 or more years. I am always able to get a last minute appointment and I like their facility. Parking is very easy at both locations but even better at Brambleton. I have never had to wait long in the waiting room nor in the examination room. If I had to say anything negative it would be that it is hard to see the main doctors. There are some that are very good such as Dr. Yang and Dr. Cohn but you need to plan out your time to see them. I've gotten lucky to have the physican assistant available for most of my appointments and she does a great job. I would definitely recommend Amy Oppelt. read more

The office staff and my nurse were beyond amazing. The experience with Dr. Natasha Simmons Wyllie was completely horrible. I have never been more unheard and not helped. As a patient here since 2009 please see the Ashburn office. This Dr only wanted to leave the room. I do not recommend. read more

I have been trying a couple of family practice locations in Ashburn, Broadland area. But this location is the best in town. They have everything you need. This location is the most convenient way to go to your medical needs. I love to come back and find a solution to finding more medical attention. read more

Dr. Oppelt is phenominal! She is kind and genuinely listens to all of my concerns. I feel like she takes my health seriously and is thorough when providing treatment. The nurse who assists her, Rebecca, is also very pleasant and I feel very heard when speaking to her about my concerns and discussing my medical history with her. The only reason I give 4 stars instead of 5 is because one of the front desk people, Rita, has caused issues for me on several occasions. She constantly had a rude and negative attitude over the phone and whenever I've needed her to convey a message to the nurse or doctor for me she always misinforms them. Aside from that issue, I do highly recommend this practice, just be sure to speak directly with the nurse or doctor for anything important. read more

I had been a patient of this practice for multiple years. Due largely to Covid quarantine, I was unable to visit for slightly over 3 years, and they have dropped me as a patient. I was recently severely injured and in great need of a primary doctor, and now need to find another, due to administrative restrictions. There is no heart to this corporation. read more

Dr Fox has been my doctor for the past 4 years (almost 5). This is the longest I have ever had the same doctor ANYWHERE. I have been pleased with the practice in every way. Never had any problems with billing insurance, timeliness, or getting appointments. They have walk in hours and call in care. I am so glad I can take my kids there now. I would give 5 stars if they accepted Tricare as a primary. They DO submit to them for secondary, which is what my kids now have. read more

I really didn't care for this practice at all. I just got a new insurer so now I'm in the business of finding new doctors and dentists for everyone in my family. Cool. Fine. That's how life works. I was worried they'd weigh me and spend the entire *strict 20 minute appointment limit* on yelling at me about my weight, so I verified I'd be allowed to not get weighed when I went in to get my new Mirena and also check out what I think is a developing arthritic growth on my knuckle. We didn't do any of those things. Nothing I asked for. Just a long lecture and a lot of blood work and a tetanus booster. Thanks for the tetanus booster, though, it'd been 8 years since my last and I'm all about vaccines. That's cool. So, turns out if I want Mirena back in I have to go to the grocery store and get a blood pressure check 3 times a week for at least 2 weeks before my appointment and I can only get the IUD during my period. I have PCOS so that may be 5 or 6 months from now. Cool. Special. Fancy. I'll just go to the grocery store to prove my blood pressure is OK 3 times a week for the next half of a year since I have no idea when my next period is going to be. That's totally something that's fair and reasonable to ask to let someone get birth control. read more

I have been a patient with Broadlands Family Practice for about 17 years. Today I called because I have been having an intractable migraine and am now getting rebound migraines from the medication I am taking. In the past, I have been able to get an emergency round of steroids called in to help. After almost an hour of waiting to actually speak to someone, they won't call in a script nor will I be able to see anyone for a week. The bigger the practice has gotten, the worse their service has gotten. I am so disappointed. It may be time to find a new practice. read more

They finally fixed the online portal. I don't know when it happened, but I can actually talk to my doctor via their internal messaging / email system now. Thus I'm upping the stars in my review. read more

After months of trying to get a billing error resolved, I gave up and just paid it. They even told me in writing it would be sorted out. Between having something go to collection and impacting my credit and continuing to chase these people, I gave up and paid. Despite liking the doctors the administration is woeful the billing error should never have happened, and even when it does should be resolved. Going to find a new doctor for me and my family. read more

Dr. Wilder is great. Unfortunately she is booked up and the last 5 times my kids and I have seen other doctors. Each one has been a completely different, but equally terrible experience. Drs who don't listen, prescribe you things you don't need, don't give you anything you do need, and then you end up going back later when the test results confirm you were right. For the other Drs there is no listening to the patient. They already know everything that's wrong with you and too bad if what they recommend doesn't work. They also have taken a very anti-antibiotic stance lately. While generally I agree (and they should be able to see from my history I have erred on the side of no antibiotics much more than for) there are instances (when everyone in the house has strep and I have a seriously painful sore throat that is bright red and a fever) that I should be able to get antibiotics even though the Strep A test was negative. That test is never positive for me. Yet my 45 years of experience in recognizing strep and strep symptoms means nothing. I had to wait for the longer strep test to come back positive (took 4 days) and by then I was in severe pain, had lost several days of work, and was unnecessarily infectious. I also had to make ANOTHER appointment for them to write me a prescription. BOO!! They need to better listen to patients. Pretty awful. read more

Please stay away from this family practice. I went in on a Thursday, sick as a dog. The doctor told me to call back on Monday if I wasn't feeling better. By Saturday, I could hardly function so I called the after hours line. I told her what Dr. Fox had told me and that I wasn't feeling any better and asked if I could be given antibiotics. She told me that she would relay the message to the doctor and that he would get back to me on Monday! It wasn't like I was asking for narcotics, I was asking for antibiotics!! On Monday, I called the office as soon as they opened and told them the situation. They said they could fit me in at 2:20 in the afternoon! At this point, my husband called them and asked to speak to the doctor, the doctor of course never got on the phone. My husband was able to get them to prescribe me antibiotics though, but after all of that. I've been sick now for an entire week, the doctor got the message that I had called on Saturday and never even reached out to me. No apology, nothing. They clearly do not care about their patients. Go elsewhere. read more

Run away! Go elsewhere! I'm not going to name the Dr. in this review, but I will say that she disappointed me on so many levels.  For one, IF the office remembers to call you when any blood work comes back, you'll have a nurse/PA/whatever this other person is, give you the results. Now, if you have a question(s), you then play a game of telephone...on the telephone with them. No, seriously. You'll tell the nurse/PA/whatever your question, they'll relay it to the doctor (who is sitting right beside them!), and then the nurse/PA/whatever will parrot back what the doctor says. This is crazy to me since I have always had doctors call to give my results when I felt concerned enough to request that courtesy. Here, if you ask to speak to the doctor directly about your concerns, they'll tell you that doctors don't usually speak to patients directly by phone which really means, "Uh, no chance." Secondly, this doctor doesn't listen. My previous doctor helped me to manage my issue by listening to me and keeping up-to-date on the current literature. This doctor will not listen, and will tell you that you are flat out wrong about how YOU feel. She will not consult your medical history from a previous physician, and will essentially just start brand new. Bad idea in my case, as a particular issue with my condition was already clearly documented by another physician and I ended up suffering for days for no reason. Thirdly, they're all about getting you in and out. I went to have my blood drawn and after the nurse finished, she looked at me like why was I still sitting there. She then asked if I wanted to see the doctor, and I replied with a perplexed, "Yes." I've never gone in for my condition and had a nurse ask me, "Oh, did you want to see the doctor?" What the...? Lastly, the doctor, PAs and nurses seemed weird about touching people. Half the physical checks that normally get done during a physical aren't done, and the physical parts of the exam that are usually done for my condition were never done either. I'm done with the place and this doctor. Save yourself the time and agony. Go elsewhere! read more

Update: They have finally applied $84 self pay discount per person. Took them a long time to fix billing......so I updated the rating. ************************** I chose this location because it was close to where I live, but should have check their reviews. The doctors and nurses were pretty nice and good. But the billing was awful. Our insurance didn't pay for our physicals, which I knew, but the office won't even honor the in network fees and charged us their full office fee of $360 for just 1 person so ~$700 total for 2 people's physicals (not including lab bill) on the bill!! Not even self pay discount. The front desk (a guy) was really dismissive when I say I need to ask about a bill. He told me I need to call their billing company's number and when I call, the rep say I need to talk to the office manager. For the 2nd time, I called the office again and the same guy front desk said office manager is not in and will have her call me back. She didn't. For the 3rd time, I called, they say office manager is on vacation and will call me back. A month passed by and she didn't. For the 4th time, I called and the male receptionist said the office manager is in a meeting and that their doctors don't deal with billing and I say he always said that she's not in and that she will call me back but never does. He could care less and simply said, "She will call you back." Annnnd she didn't. Pretty disappointed because I like their proximity and the medical staffs. Other patients are complaining about similar things. If you want to safeguard your reputation, treat your patients with respect. read more

This review is solely for the Brambleton location, I feel VERY differently about the Ashburn location. I was a patient at the Brambleton location for about three years and this past summer I decided enough was enough and I switched offices. My issues are that I can never get through their phone lines to make an appointment. That is insane to me. Also, when I had some bloodwork done it took months to have a nurse tell me that I was OK. This information was supposed to be posted on their patient portal (they weren't using privia at the time - it was something else) but it was never put there. Eventually a nurse called me but I felt like it should not have been that difficult to get results. I saw Dr. Marilyn Caldwell when I was here and although she was pleasant, I didn't love her enough to continue seeing her through their administrative issues. read more

I've been going to Broadlands Family Practice for years - unfortunately their "service" is going downhill. It's increasingly difficult to get appointments, they don't call with bloodwork results - and the last time I had work done I had to call and ask someone to explain the results. I just got off the telephone with a receptionist who was extremely rude, sounded rushed, and argued with me about what their website says. Their website is not up-to-date, it says they offer sports medicine but they do not. read more

Not even a patient and the service here I can tell is already the worst!!!!! STAY AWAY. I called and asked what time they accepted walk ins til and the lady told me 3:45 and to come on in. I rushed in and they turned me down for not being an existing patient. This would have been great info on the phone before wasting my time coming in. So irritating. If I was a client wouldn't I have made an appointment ? read more

I would avoid this practice at all costs. The doctors seem to have their own agenda which is not your health and well being and the office staff is beyond rude. I was surprised they are now part of the INOVA Health Care system which promotes excellent doctors and practices because this place is the worst. read more

I wish I could give them ZERO stars. They are extremely money driven, will tell you anything to get you in there. Not only did they build my insurance and got money from my insurance but they also sent me a big fat bill without even communicating my options prior to the visit. Then when I complained about the bill they wouldn't even talk to me, they had a third-party that does their billing communicate with me the entire time. the entire time they just wanted to negotiate to get some sort of money out of me. These people don't care about medicine they just care about money. My entire family is will never use them again. Don't waste your time they don't care about your health you're just a $to them. read more

I'm a new patient here, and I did not have any problems whatsoever. I had to wait a little for my appointment; however, the care that my PCP and nurses that took care of me made up for it. read more

If I could put zero stars I would. My family and I have been going to this practice for almost 10 years and for the most part it has been a good experience, until I started to see Dr. Simmons-Wyllie. This woman is beyond rude, has no patience and has no compassion at all. Why become a doctor if you don't want to help a sick person feel better or even help a healthy person maintain good health. Office manager was sweet but not helpful at all! Stay away from this doctor. read more

I've been a patient here for several years and EVERY year, the customer service has gone shitty. I like the doctors and they are very nice and communicate on everything and check out all the problems. The front desk and customer service experience is so shitty. Why do they have 2 computerized check-in, that don't work?. I don't get it? I walk-in, and login to the machine, and do all the the steps for check-in, and at the END, the damn things says please check in at the front desk. "Online registration is not working." F-U! Why not place a sign that says "Out of Order?". Also, when you check-in at the front desk, they ask stupid questions, then have you fill out forms with same questions. Waiting 35 min after my appointment time really got me frustrated. I'm looking for another doc now...Ashburn office is SOOOOO much better. read more

I want to start by saying my doctor is super friendly and professional. If she changes practices, I'd follow. That being said I'm leaving the brambleton branch of Broadlands Family Practice. I needed to have a procedure done the required an EKG. They hooked up the machine wrong and gave me a troublesome reading. After scaring me by saying I needed to go see a cardiologist they charged me and my insurance for the visit. I went and got another test at the super expensive specialist they sent me to and he says I'm fine. There's nothing unusual that they hooked the wrong diode to the wrong part. Seriously?!?! So they also billed me and my insurance. Well my insurance only covers 1 EKG so I contacted the practice and they refused to remove the charge. After arguing for months they sent me to a creditor. I got my insurance involved and the practice decided to finally drop the charge. But since it had to go to a creditor I can't return until I pay the collection agency fee!?!?!? Done I refuse to give them any more of my money. This was a doctor I've had 5 years destroyed by a $75 collection agency fee. read more

I've been here 3 times, and won't be returning. I've been trying to find a primary care physician since I ran (quickly, quickly) away from the one I was with for close to 7 years last February. Full disclosure: I'm probably the patient that primary care doctors hate; I have some health issues that involves local specialist doctors (2), and regional specialist doctors (2), the latter at 2 different hospitals. I first called this office last Spring and was told I would need to "wait until you're sick" to be seen, because insurance doesn't pay for "meet the doctor" appointments. I said I would have been happy to pay for the appointment myself, but they still refused to schedule. And so, I waited until I got sick. Despite the above, I really don't get sick all that often, usually just chest colds once or twice a year. I called and was able to get a same day appointment. The care was adequate, the nurse practitioner gave antibiotics, cough medicine and an attempted breathing treatment (the latter do not usually do me much good). I filled prescriptions and went home. I tried to go back the following Saturday because they said they had walk-in appointments for urgent care, but on that day there was only a nurse available. I was told to go to urgent care, but none of the non-hospital urgent cares will see me because of my health history; only the ones affiliated with the ERs will see me, and I live closer to the ER than I do to any of the 3 stand-alone locations. I wound up going back one more time, because after the steroids the ER prescribed ran out, the cough came back full force. They scheduled me that afternoon, but instead of the nurse practitioner, a doctor saw me. The doctor didn't want to listen to anything I had to say, she wanted to know who treated me, where I was treated and when. I tried going through the various treatments, but it was like she was not even hearing me. Toward the end, I noted I had the blood work the hospital had done, and shared that with her on my phone. She looked at it for perhaps 2 minutes, did not enlarge the screen, did not ask questions, and since she has never seen me before, could not have had any basis of comparison. At this point, she wanted to get some blood, and give me additional steroids. They were unable to get blood from me, and gave me a lab order. I went today to pick up the prescription because I couldn't get anywhere on Saturday. There was no prescription. I won't be back. read more

We are on vacation and needed to find a walk in clinic for my daughter. They don't take walk ins unless you have been there before. They were super rude about it. How dare my daughter get sick on vacation. read more

Monday 7:30 AM appointment has been cancelled upon arrival to the office. I did receive the email and automatic phone call as an confirmation on Friday , but they just forgot to call me for cancel this appointment. As an compensation they offer me to wait 1.5 hours and change this visit for 9 AM. The office is too big but no one actually care about the patients. They tried to charge visit fee for just to discuss my blood test and then schedule another appointment (and new visit payment of course) for blood re-test. Do yourself a big favor and find another doctor. read more

My family and I have been going to this practice for physicals and other concerns since 2008. Dr. Rodriguez and Dr. Wilder (I had no problems with Dr. Yang, but I've also only seen him once) are especially fantastic physicians with amazing bedside manner. The second they enter the room they make me feel like they care about my well being not only as their client, but as a person. They don't belittle me or cut me off when I ask any little question or express concerns. They really listen and know how to talk to me. Their explanations are clear, thorough while to the point, and never ever derogatory. BUT the other physicians, nurse practitioners, and especially PAs. are either easy to rush me out the door and make me feel like an idiot for expressing a concern, or well intentioned but careless. Although this was as far back as 2010 or 2011, a PA once gave me a free sample of NuvaRing which turned out to be a year past its expiration date. The other thing I'm not in love with is that I have to schedule a physical 1-2 months in advance. The biggest reason I am giving this practice a 3 instead of a 4 is because of the front desk. Not everybody who works the front desk is rude and I've met a couple who are incredibly helpful. BUT there have been way too many instances where my family members and/or myself have come or called the clinic and were just treated disrespectfully. For example, a couple years ago my name wasn't showing up in their computer check-in. My dad politely asked for help from one of the people at the front desk that wasn't doing anything. She just stayed in her chair, didn't even give him proper eye contact, and in a tone that said I don't care figure it out yourself, she told us to just try again (which we had already done three times). We've received the same kind of attitude when we've had questions about our insurance changes, made appointments, prescription issues, or even just called the clinic's number. It's as if they can't be bothered to do their own job...which is pretty involved in customer service. It's absolutely ridiculous. Even though I have deep admiration for Dr. Wilder and Dr. Rodriguez as physicians, my experience as a customer with or at this clinic should not always begin with having to deal with such deplorable customer service that is also incredibly uncalled for. read more

Updated 10/5/2011: I never recieved a phone call about my bloodwork, which I assume is normal. They have a website that you can log into and check for yourself. It would have been nice to get a call though. Also, my insurance never charges for physicals (100 % covered) but I recieved a $3.26 wierd charge "convenience and handling fee" for something - probably the OJ bottle and Nutrigrain bar they gave me at the end! Haha... Looking over the claim, they charged the hell out of the insurance company compared to other places I have been to around here for a physical. Glad I didn't have to pay anything but that $3.26. Original Post: I went there today as a new patient for a physical. It seems like a very good practice. It's very clean and organized in every sense of the word. The male receptionist, who checked me in, was very accommodating and professional. The female nurse who took my vital signs was very sweet. She took down all my information in detail and conversated with me about the weather and whatnot. They have a really cool digital weight scale. My provider was Dr. Mary Renard. And even though she accepts certain insurances and they make you wait one month before you see her, based on what the female receptionist told me over the phone when I called in 2 months ago, it's totally worth it. She was very thorough in her exam and had great bedside manner. She did not seem rushed and seemed to know what she was talking about and encouraged questions. I feel like I got a deal here and all my health issues were actually acknowledged. This is totally different from NOVA medical group. They even gave me a little bag with a Nutrigrain Bar and a bottle of Apple Juice after they took my blood. When I left, the Dr. and the nurse both said bye to me from the center kiosk in the middle of the office. This place is awesome. : read more

Originally, I was very happy with Broadlands Family Practice. I was seeing Elizabeth, a nurse practitioner, and she was amazing and so nice. I told her my story, about how I had been on Effexor for two and a half years and I was ready to ween off. She helped me come up with a plan on doing so and to call her if I had any problems. Well, towards the end of the process I woke up one day with horrible side effects. i mean HORRIBLE. I am not one to call out of work, but I had to. Work, as is their protocol, was hesitant to let me take the day off without a note from the doctor. I called the office and asked to leave a note for Elizabeth asking for one, especially since my withdrawal symptoms made me unable to get behind the wheel of a car for safety reasons. Next thing you know, I get a voicemail from this horribly rude nurse aid of Elizabeth's. She was so abrupt and rude when asking me for details about my medication process, and her literal, attitude-y response was "if you called me earlier, I may have been able to help you." HOW FUNNY since I called them at 10:30 in the morning and SHE did not get back to me until 2:30 in the afternoon. I had just woken up at 10:30 because, guess what, I could not fall asleep til around 3 or 4 AM. I told the nurse I was not comfortable driving. I am convinced she did not relay any of this information to Elizabeth because when it came down to it and i got a call back after 4 pm, i was told, yet again, I needed to come in and see Elizabeth. I said fine, but I need to see her in the morning. I was told she could not see me til 1 pm. So, off to the ER with me I guess because apparently no one at Broadlands takes psychiatric medication withdrawal seriously. Why am I going to call out of work, again, to go in for an appt at 1 pm to get a note for both days, when all I wanted was a day to lay in bed and vomit my brains out? What is going to happen if I do call out and go, and she refuses to write me a note? I am over it, but I am never coming here again. As a manager for a different healthcare facility, I know dealing with patients can be stressful, but speaking down to the them is just unacceptable. read more

My Primary Care Physician is Dr. Mary Renard. She's in Broadlands M-Th and in Brambleton on Fridays. Either location is fine with me. She is so patient and thorough. She takes the time to really listen to all concerns you have, and she will deal with multiple issues at one office visit without seeming rushed or irritated. She make every effort to successfully obtain info from any other consults/labs/procedures you may have had to give you the most comprehensive healthcare management available in 2015. I am so thankful I found her. I would give 5 stars, but took off 1 star for the front desk management and paraprofessional mandatory screening before you reach your doctor - whom you came to see. Recommend Dr. Renard. read more

Have to agree with a few reviews i have read. Called to try and schedule a physical and was made to feel like I was begging them. I think those answering the phone may need some training and or they simply have enough clients and are not in need of new business. As a resident of Brambleton i will ensure that my friends and neighbors are aware of the level of service and to avoid this practice. You are only as good as those around you. Hire new folks or train your folks. If you cant handle service over the phone i sure as daisies wont trust you with mine or my families health care needs. Very very poor showing read more

Good doctors at Broadlands but the customer service at management level is poor. Only one manager at Brambleton locations. Read reviews and know who you are dealing with when expressing concerns. Doctor get a 5 star but it stops there with exception of a handful of employees which for privacy reason I can not name are quite pleasant. Management gets the 1 star. read more

Customer service and overall quality seems to be going south for last few months, Did not have a pleasant experience with follow on and communication with billing staff and nurses. Overall service cost seems to be always on the higher end. read more

Not a fan of this place at all.. Don't be late you wont be seen.. they will reschedule your appointment.

Have been at this practice since they opened. I visit Brambleton location more often than Broadlands and have always had outstanding experiences. Sure, sometimes there's a wait but that is standard for medical practices. It seems that most people posting reviews are those that weren't happy hence the lower overall score. . .that is also standard (happy people don't feel the need to vent). Anyway, they are very efficient with the walk-in clinic but Mondays are generally slower as can be expected. Excellent staff from front desk to the PA's to the Doc's. I wouldn't go anywhere else! read more

I have been a patient of Dr Yang for the past couple of years and Dr Cohen's before I moved. I have found nothing, but exceptional people here. Dealing with chronic conditions are not easy, and they have both taken the time to work with getting me back to full-speed. Adept and highly intelligent, I would recommend them to anyone looking for a great general physician to deal with the majority of aliments you may be dealing with! read more

The front desk staff was amazingly helpful and helped us meet a deadline in a short time! The took the time to answer my questions and review the paperwork I needed reviewed quickly. read more

Dr Rodriguez has been my primary care physician since I moved here 10 years ago. He has impressed me so much with both his knowledge and compassion that I have gotten my entire family to switch over to him. We love the practice and especially Dr Rodriguez read more

I love broadlands family practice. They are very convenient to my home. I never had problems schedulings appointments- even on the same day. What I love too is that when you go refill a prescription at pharmacy and they need to call doctor. The doctors office responds right away. last doctor would take up to a week. The docs there r very nice. I never feel rushed or feel like a number. read more

I've been going to this practice for 3-4 years. I have never had a bad experience with front desk, nurses, scheduling, or billing. I've always been offered a same day appointment. I used to see Leah, but she moved away and I had no other option but to see another doctor. I was disappointed to find out she was leaving, but I've been seeing Dr. Fox ever since. I have absolutely no complaints! It is always quick in and out, however, all my concerns have always been addressed. Never have a felt rushed or stupid about the questions I had been asking. Would definitely recommend Dr. Fox and this practice. read more