Have been going to Battlefield Family Medicine for the past two years, and can't say enough great things about Dr. Tavani. He's the best. But there is definite problem at the front desk. A single individual, Mary Lou, is pushing patients away with her unprofessional, crass, disrespectful and downright rude behavior. She has behaved this way with not only myself, but to our friends who we recommend to go to Battlefield Family Medicine. I have put up with it to this point, only because of how much I appreciate the care and service by Dr. Tavani. But in my last ordeal with this front desk individual, Mary Lou, she lost it. At a visit a month ago, I went ahead and scheduled an annual physical for August 2024. At that time, she mentioned that my last physical was last year in September. She stated that I would have to contact my Insurance provider to ensure they did not have a 365 day policy in between physicals. I had never heard of this before, but called nevertheless. When I called and my insurance provider, they said there was no such stipulation. I called the front office back and told this to Mary Lou. She said fine, and that was that. Come the day of my 11am appointment, she calls me and says that she needs to cancel my physical appointment. She explained that she had called the insurance that morning and had been told that there was a 365 days requirement in between physicals. I told her I'd call her back. I then called the insurance provider once again, had them three-way the call to the medical office, and had them explain to her that there was no such requirement. ONE PHYSICAL PER CALENDAR YEAR! I thought that was the end of that, until I got there. When I arrived for my appointment, she said that I would need to leave my financial credit card information on file with them to access at their discretion, and that this was a brand new policy. I told them flat out NO! She said they were having problems with others not paying their copays and were just now implementing this policy. I told her that this was an issue with certain individuals, but not with me. She then went on saying that I had caused my appointment to be delayed because the discussion we had over her confusion on one physical appt per calendar year for my insurance and my refusal to have my financial information on file with them. She continued to behave rudely and obnoxiously with me, to the point, I told her that's enough. I'm done being treated in this manner, and that I no longer felt comfortable with their office. I told her that Dr. Tavani was as awesome they come. HE REALLY IS GREAT! But unfortunately I could no longer put up with Mary Lous' continuous behavior and unprofessionalism. She really does not belong in front of patients or for that matter, any client interface. She is truly unfit for that position. And judging from many other reviews I've seen, I am not the only one who's had to deal with her less than stellar behavior. Again for anyone reading this review, Dr. Tavani is one of the best doctors I and my family have ever seen. Just the best. But unless you are willing to deal with rudeness, attitude, and continuous confrontation at the front desk by Mary Lou, I would suggest other more professional patient treatment elsewhere. Don't take my word for it, see the other reviews, or better yet, go to their office and see it for yourself. read more

I think a two star is pretty generous since I can't actually recommend this medical office (I'll explain why I felt like I had the rug pulled out from underneath me--basically spent several hundreds of dollars for turmoil and a lack of transparency). Dr Tavani (hope I spelled that right) and his staff are very nice and polite, and I do think this office is okay for minor things such as sinus infections, things like that. However, when I went to him for a sleeping disorder (insomnia), I was hopeful when he started asking me questions really trying to diagnose what was going on. He did tell me that he didn't think I had sleep apnea but a reverse sleep cycle and asked if I wanted to do testing or if I wanted prescribed sleep meds or both. I opted for both because I wanted to know how to fix the root cause and not just rely on sleeping pills. I did the sleep study and I took the prescribed sleep meds which did not help, they didn't make me sleep or feel drowsy but they did make me feel ill. So I contacted him about that via their medical portal that both him and his staff regularly talk about, telling him about the sleep meds--I didn't hear anything back from him about it. Over a month goes by and I still haven't heard anything from him about the prescribed sleep meds or my test results. So I call about the results and I'm told that my test didn't show sleep apnea so my case was closed. Which was confusing, 'case closed' like my insomnia went away, when did this happen? It didn't explain why I didn't get a call about the results and what the next step would be. As I'm talking to the front desk, I do receive some mixed reasonings such as I was overdue for a wellness exam--that doesn't explain why the doctor didn't contact me about the results of the test he recommended I take. Another reasoning was because my wellness exam (that was scheduled) was so far out, calendar wise, from my initial appointment for insomnia, that is why there was such a lengthy amount of time for me to hear my results--that didn't seem reasonable as I was never contacted to make an appointment or come in sooner to talk about my results when they arrived. Lastly, after all this conversation, there was still no effort to talk to me promptly about my results and the next steps; it seemed that the only thing I could do was bump up my wellness appointment which would have been over a week out to address him about the insomnia and the results--so I called the company who sends out the results. Turns out the test I was sent out for was to target and specifically identify sleep apnea even though the symptoms that I described in our initial meeting didn't really match with sleep apnea. Now I understand that for a sleeping disorder you want to rule everything out, but when I'm told that it's believed that I don't have sleep apnea (which I agree with), but most likely a reverse sleep disorder and find out that I received a test specifically designed to target sleep apnea and then do not hear anything back about the results especially in a timely manner and don't hear anything about further steps to solve this problem (it's been over a month since the test), and only hear 'case closed' because I didn't have sleep apnea, I felt misled and like I had the carpet pulled out from underneath my feet. The front desk tried to tell me it was miscommunication, however is it really miscommunication when you don't communicate at all? It really seemed like dropping the ball. read more

I have been seeing Dr. Tavani for a number of years and find him to be very professional, efficient and caring. He always goes the extra mile with his patients and that is why I recommend him to my clients who are looking for the best care in the area. His staff is also caring and they really adhere to all the CDC guidelines for in patient visits. I highly recommend Dr. Tavani and his staff for anyone who cares about their health and well-being. read more

Terrible in so many ways. I wanted to like this place because of Dr Tovani, but I just don't have 2.5 hrs out of my work day reserved for a doctor's visit. Came in with mom for her appointment, was told to come in 20 mins early to update info. Okay, fine...I came in early even though we ended up having no forms to fill out (initially). There was a gentleman ahead of us, who was definitely a talker and didnt leave his appointment until an hour later. Did he have a small procedure done? Nope. Could hear him talking the entire time. Took the front desk about 5mins to get him checked in, out of the way for us to check in. The office's computer went down so we ended up waiting for 1 hr 6 mins. That is FROM our appointment time..we made into the waiting room..was told there are forms we have to fill out...what THE! We could have filled out those forms while we spent 66 mins waiting. Then...I looked at the forms. Nope..not even for us. Get it together maybe? 20 mins in the waiting room and we still have yet to see the doctor. There is no one else in front of us now. Is this funny to have patients wait for a long time... and when we're late, doesn't medical front desk chastise you as if you're soliciting for free service? read more

I will never go here again. Zero stars if I could!!!!! A couple of months ago I had to get a CT Scan due to excruciating headaches that had been going on for months during and after the time I caught "the flu". I don't have a primary doctor because it's rare for me to get sick. So I picked someone that had 4 or more stars on Yelp (knowing I probably wouldn't use them again after that). The full results came back to me maybe 1-2 weeks later, but it came through my OBGYN portal, not the portal they tried to get me to sign up for... I did find that odd, but whatever I got the results I needed (I also noticed doctors don't call you anymore to explain results. Only if they're abnormal?! I guess). Everything came back clear. There was nothing found in my blood, there was nothing found in my head. Why I continued to have these horrible headaches?! Idk, the doctors said I was fine. Moving along...... why almost 2months later, today, one of the nurses from that 4 star practice on Yelp called me saying that the doctor was ready to explain my results to me and asked what day would I like to set up a virtual appointment. Set up an appointment ( = MONEY) just to get results I already saw a month ago?! She again said that I would need to set up an appointment because something came back abnormal and also he's going to have me get a physical done (why would he wait two months to tells me about abnormal results?!).......................... I told her I already saw the results and everything was clear. She goes, "hmmmmm let me look over the results again" *fakes like she's reading something* then goes, "oh..... well would you like to schedule your appointment for your physical?!" ........ *****! *hangs up phone* I understand trying to keep the lights on or whatever, but you don't have to lie and tell me I have abnormal results, to get money out of me. read more

Wonderful Doctors Office and he always on time and caring. I am very glad they take my obscure insurance and that they are close to my home. read more

See all

Horrible horrible horrible Horrible in every possible way. I got an appointment from that awful place for a physical check up. They said you have to come in 30-mins early to finish your paperwork. I came in 30 mins before my time and NO ONE there at the welcome desk. I waited there after 20 mins someone finally shows up. She was extremely rude to me. He said get me your insurance and ID and a credit card. I asked why would you need my credit card my plan doesn't charge for annual check up. She said I have to have that on file because we will charge you 25$ if you have mentioned anything that hurt you in that visit. I gave her all the information and I was waiting an extra 13 mins because she was talking on the phone. That means I have been there 33 mins and my actual appointment is at 1:30 PM. She said fill the paperwork. I told her that's a lot and I won't have time to finish all of that (because that's mean I will need another 30mins to complete that) she said I won't let you in if you didn't finish it. I was like that's not my fault I came 30 mins early as requested and I was just waiting here. I left work at certin time and I have to be back at certin time. I can't be late I have meetings. She said what I am suppose to do I was helping another patient. I said I understand your point, but I can't be late. I came in my time it's not my fault. She said you won't get in without filling those paperwork. I said I need to speak with a manger... guess what was her answer??? There is no manger. Oh wow, what is that awful place? No wonder no ones goes to them. Just wasted my time for nothing. Horrible horrible horrible horrible read more

Nice staff but kind of grimy office (bug on the floor of examination room) and waited 45 min for a physical, didn't give me my referral until asked for read more