Extremely Frustrating Billing and Customer Service Experience…read more In 2024, I had an incident at my dentist's office where a dental technician was accidentally exposed to my blood. For the technician's peace of mind, the dental office asked me to have a blood test completed at their expense, and I agreed. My dentist provided me with paperwork to take to Quest Diagnostics, including specific instructions on how the testing should be billed and where the bill should be sent. Unfortunately, Quest apparently sent the bill to an address that was not associated with either me or my dentist. As a result, the bill was never received or paid. Nearly two years later, I was shocked to discover that the $1,000 bill had been sent to collections. The frustrating part is that no one is disputing the bill. My dentist simply needs a copy of the invoice so they can submit payment for the testing, as originally agreed. My dentist even contacted Quest directly in an effort to resolve the issue, but Quest refused to work with them and told me that I needed to call. I have now contacted both Quest and the collections agency, yet Quest has still refused to provide me with a copy of the invoice. This is incredibly frustrating. I was never sent the original bill, yet Quest allowed the account to go to collections. Now, when my dentist is willing to pay the bill, Quest won't provide the documentation needed to process the payment. I have made every effort to resolve this, and I simply cannot understand why Quest won't provide a copy of an invoice so the bill can be paid. This should be a very simple issue to resolve, but Quest's customer service has made it unnecessarily difficult.

Same as before- exceptional. Exactly what I needed, on time expedited appointment and service with…read morea smile! Arrived a couple of minutes prior to my scheduled appointment, checking in via text prompt to check in, I was out of there within 10 minutes after my scheduled appointment. Clean facility, friendly and skilled technicians. My experiences, at this particular location, have been better than those with the "other" large company that provides these same services.

I was so impressed by this practice. The staff was warm and gracious and very knowledgeable. And…read moreguess what...they took the time to talk to you! All my symptoms were addressed and discussed with me. Special thanks to Demetra and Abigail. I highly recommend this practice.

**Check-in? A breeze.** I did it online in seconds--modern convenience at its finest. The moment I…read morewalked through the doors, I was greeted by a serene, open space that radiated calm. Think: *perfect Feng Shui*, soft lighting, and a vibe so peaceful it felt like a spa--if spas were also armed for viral warfare. The staff? **Warm, helpful, human.** And then--*bless them*--the soundtrack of my youth drifted through the air. 80s and 90s pop played softly in the background, and as a proud child of the 80s, I felt instantly soothed. Whitney, Mariah, and George Michael were basically my co-therapists. I arrived 15 minutes early for my 8:30 appointment. At 8:25, a **gentle, efficient, and deeply empathetic nurse** took my vitals. She was kind, meticulous, and reassured me the doctor would be in soon. The office had *real doors* (a luxury!), not the soul-crushing privacy curtains of lesser urgent care centers. It was **immaculate**, with **Purell stations posted like guardian angels** at every turn. Good thing, too--because I was carrying **epic-level cooties**. A virus had wrapped its claws around my lungs and dragged me to the edge. I stood, teetering, on the cliffs of insanity, peering into the void. And then--like a heroine descending from the heavens--**FNP Jemima Désir Telus** entered the room. Light practically radiated from her. As I began to crumple from dehydration and exhaustion, she **caught me**, both literally and emotionally. She administered a breathing treatment with the grace of a healer from myth. She rubbed my back as I coughed, trembled, and sobbed. She offered water, calm, and unflinching compassion. She **sat with me**--a giant baby in adult form--until the storm passed. She explained my meds with clarity. Gave me detailed instructions. Told me to call her if things worsened. She was fierce, nurturing, and patient. A true **warrior in scrubs**. Honestly, I kind of want to invite her to **Christmas, Thanksgiving**, and maybe my next birthday party. Now I'm off to Walgreens. Should I be driving? Debatable. But I refuse to curse an innocent Uber driver with this plague. At least I've got **Albuterol on the way**. **Hail, modern medicine. Praise be to Jemima. Breathing has returned.**

Great staff and friendly Have been goin to them at their…read moredifferent addresses as they've moved and expanded Even when they are crowded which is often it takes about time I expected

This facility is absolutely disgusting. I was sent there for a pre employment drug screen. Once…read morecalled back, the technician, David, grunted a pointed at the computer screen. Assuming he wanted me to verify my information, I corrected his error on my SSN. Then, he opens the collection kit, removes two containers and gives me the third. He totally broke the chain of custody by not allowing me to have all containers in my sight at all times. When I providedhim my test, he said to set it on a papertowel on the counter. But, the paper towel was urine stained from previous tests. When I complained, he told me not to talk and that it wouldn't harm the test. OMG! Disgusting. Not only broke chain of custody, how about hygienic practices. I need to report this also to the Department of Health. I also informed my prospective employer.

I visited Patient First in Manassas for a follow-up after having my fingernail removed due to an…read moreinfection. I was told to take antibiotics only if I had pain -- which I didn't -- and followed those instructions. At the follow-up, Dr. Virgil Melvin was cold and dismissive. He didn't check my chart or examine my finger properly. When I pointed out a concerning bump, his only response was, "I don't know what this is. It looks fine to me." He told me I didn't need to come and to see my primary care doctor instead. When I asked for help from another provider, Chantelle Morales, the Director of Medical Support, stepped in with no background on my case. She accused me of causing the issue by not taking my meds -- without asking a single question or reviewing my chart. Her tone was sarcastic and condescending. When I asked to file a complaint, she gave me a non-working number and told me there was no other way to report the issue. I left feeling hurt, disrespected, and traumatized. I plan to request the footage and records from that day to document how I was treated with indifference and hostility instead of care.

Overall I went in for "Flu-like symptoms" they had focus on my high blood pressure and did not even…read moreaddress the flu. They apparently were thinking of sending me all the way to Inova FFX Hospital to their Cardiology unit to address it. My high bp was due to me not taking my meds and the minutes after i got back on them i was fine again. The people there care but honestly it depends on the time of day Also my girlfriend went there for a physical and they told her she had scoliosis which made no sense at all she followed up with primary care doctors and they said "Why would they even think that in the first place" but other than that place is nice still rather end up here than in the ER.

Would not recommend. Was directed here after ER visit for a physician. Was written a referral order…read morefor 2 separate screenings. Neither were written correctly and clinic would not answer phone calls--left everything to voicemail. Would not answer any voicemails I left. If you care for feasible and peaceful medical treatment, you will not likely find it here.

My experience has been good at the clinic. The people here are kind and generous. There are people…read morewho also talk Spanish which is helpful.

This Urgent Care was very highly recommended to me from my boyfriend. My son has been sick for the…read morelast couple of days and we both wanted to get him seen quickly. I was able to quickly and easily make an appointment online. I then completed the patient info and insurance online to save me time in the office. It went flawlessly. And more importantly, very quickly. The staff was very friendly and accommodating. They provided us masks because I left ours in the car. We also were the only people in the waiting room so we didn't feel crowded. We got called back quickly and it wasn't long before the doctor came in. She was extremely caring and compassionate with my sick son. She listened to all of my concerns and even recommended a different medication for my son's issues that wouldn't cause him tummy troubles. I definitely recommend them -- 5/5 for sure. Their hours of operation and great staff make them an easy and obvious choice. We will definitely return.

Staff was not very nice to us and the owners, the Ravneet and Ravi Bains, are terrible people. They…read moreput themselves ahead over others.

I had an appointment at Main Radiology. The process to check in and get to the room is very easy…read more No waiting, I had an 8 am appointment, got there at 7:30 and there were 5 people ahead of me. I didn't have to wait. The ultrasound room I was in was from the original building, however the equipment was brand new. The technician was friendly, efficient, and respectful. For a medical test, it was a great experience. And then I got breakfast to go from the cafeteria. Their bacon/egg/cheese/biscuit and sausage/egg/cheese/biscuit is top notch.

Poor care, unprofessional staff, and incompetent doctors. They almost killed my infant son because…read morethey didn't know the right level of oxygen to give him during RSV. I had to pull him out AMA to save his life.

I recently visited this clinic and felt incredibly uncomfortable due to the staff's behavior…read more Throughout my appointment, I noticed several staff members staring at me in a way that made me feel self-conscious and unwelcome. This unprofessional conduct created a tense and awkward environment, detracting from the quality of care I received. I hope management addresses this issue to ensure all patients feel respected and comfortable during their visits. I will not be returning and would advise others to consider alternatives where they can expect courteous and respectful treatment.

I recently visited this clinic after finding out I had COVID-19, hoping to receive some much-needed…read moremedical attention. I arrived around 6:50 p.m., fully aware that their website states they close at 7:00 p.m. Despite this, the receptionist was quick to inform me they were not accepting any more patients for the day. I explained my situation and that I had COVID, hoping they might make an exception given the circumstances. However, she refused to show any understanding or compassion. To make matters worse, another staff member behind the receptionist was equally dismissive and unprofessional. All I wanted to do was ask the doctor if they could see just one more patient, but I was met with a firm "no" from both assistants. There was absolutely zero empathy, care, or concern shown by the staff. It's extremely disappointing that a clinic, which is supposed to provide care and support to those in need, could not find it in their hearts to help a patient with COVID. Their lack of professionalism and compassion is unacceptable, especially in a healthcare setting. I have since looked at their reviews and noticed similar complaints about their lack of empathy and poor customer service. If you are looking for a clinic that truly cares about its patients, I would suggest looking elsewhere. There is a clinic on Liberia ave that is way more profession.

My clinician at Prince William Family Medicine got me through a rough patch by actually listening…read moreand following up. Virtual visits saved me on the days I couldn't leave the house. I'm pretty sure the staff hide angel wings under their scrubs and commute in on unicorns, because kindness is clearly their superpower. Forever grateful

I've been a patient here for over a decade. Every single provider I've been treated by has been…read moreexceptional. The whole staff - the doctors, the nurses, the PAs, the phlebotomist - has excellent bedside manner. There have been few and far between front desk staff that can be kind of gruff but they're likely as frustrated as the patients are, so I can't blame them! I remember one day I called in with a sort of an emergency issue. The man who answered went out of his way to find a time for me to come in in the next few days to address the issue. He didn't say "sorry we're full" rather he took the time to check for the soonest available appointment and volunteered up he would put me on a waitlist if something came up sooner. I was there today to get a physical and everyone I interacted with was professional, friendly, listened to me, and addressed my concerns with care. Special mention to the phlebotomist- she held my hand during my blood draw and chatted with me about my life and day. Completely took my mind off the anxiety of it all. As I have for the last decade+, I left happy, feeling like all my concerns had been addressed. I love PW Family Medicine and couldn't imagine going anywhere else!!!

I've been asking Kaiser for nearly a year (probably more) to stop allowing a specific member…read moreservices rep to access my medical information and to stop allowing her to be involved in my care. No matter how many times I've asked, nothing has changed. It's made me feel powerless over who sees my health information, even though I've been clear about my discomfort. After surgery last year, I was barely out of the hospital when I found my primary care doctor had been changed without my consent. Neither I nor my doctor requested this. When I called to ask what happened, I was told the very rep I'd been asking to remove was responsible. This made it much harder to get the care I needed. I was assigned a new doctor who didn't know my medical history and refused to refill one of my daily medications without an appointment, causing delays during a vulnerable recovery period. I have repeatedly tried to get answers. Kaiser's own resolution letters say I can request the information used to decide my case, but despite asking multiple times, I still haven't received it. I hoped this would clarify why these actions keep happening, but I've hit a dead end. It would appear they don't follow their own policies and it seems abusive to allow the person I filed the complaint against to "perform" the "investigation." More recently, I was billed for an ultrasound during a back injection that my doctor confirmed in a message he never used. The same rep I've had serious concerns about "reviewed" the dispute and upheld the charge. I asked for a second review, not only because of the billing error but also because of the ongoing pattern of this rep failing to assist me. A supervisor reviewed it and still left the charge in place. They refused to remove the charge despite the doctor's email, and they also refused to remove the rep from my case. At this point, it feels less like a misunderstanding and more like I am being targeted. I'm not sure how many times I had to call before someone removed the charge. It feels impossible to get fair, unbiased help no matter how much evidence I provide. After everything, I honestly feel dismissed at every turn. I feel unfairly treated and pressured. I feel like I am being bullied. It feels abusive. Why am I forced to share my PHI with her?

Care quality. Give us correct reasoning for medications and apply knowledge to which fits best.read more