I wondered about the nice ratings this lady has, so I tried her on a man-sized…read moreproject. She really is good, just like others posted, she is knowledgeable, polite and neat and yes she is tough for being a women. I am using her skills and so far am delighted.

Bernie is incredible. She has a Swiss Army knife-like set of skills. She is thoughtful and…read moremeticulous. She is honest and upfront. She is hardworking and affordable. My wife and I needed help remodeling a condo in Hilo while we live off-island. This was an incredibly daunting task for us. Once Bernie agreed to work with us and we began to experience her attention to detail, reliable communication, and kindness, we quickly realized that we had hit the jackpot to have found her. She textured walls, painted, deep cleaned, installed flooring and trim, completely renovated our bathroom, crafted a beautiful tongue & groove closet from scratch, and gave a facelift to our kitchen cabinets, to name just a sample of what she did for us. She also provided intangibles, like her guidance and inexhaustible problem solving skills that have proven invaluable. We feel so fortunate to have found Bernie! She absolutely transformed our condo! It's difficult to express how extraordinary she is!

We got this service done on one of our rentals. The previous tenants had left a bit of an ant…read moreproblem, and hadn't cleaned very well during their stay. This service took out the dingy smell in the apartment, and we have not seen any ants yet. The process was quick and minimally invasive-- none of the typical things you would worry about with general cleaners, and it's more time and cost effective than other treatments that need to be repeated time and time again to see similar results with. The owners were very friendly and informative. We are very happy with the outcome, and will definitely be contacting them in the future should we need this service again!

From the owner: Sanitise any building, home, vehicle, or shop. We are a…read morehome cleaning service organization skills attention to detail one time clean weekly or monthly services. Experience with residential business vacation rental cleaning. We know what really needs to be done. We are honest and show up on time.

It was difficult to find a company in Hilo to help my grandmother clean out her home. Luckily a…read morefriend of mine referred me to Jessica at Punawai Cleaning. Her website is very easy to navigate. Within 24 hours Jessica contacted me to schedule an appointment. We did a walk through at my grandma's house and quoted me a price. She showed up promptly on the day of cleaning. In a few hours, bada bing bada boom! The whole place was immaculate. Grandma said it was better than when she first moved in. Jessica is very pleasant and professional. The place was in really bad shape. I mean, I'm not gonna say hoarders (because I love my grandparents) but, um, you know.... Thank you Punawai Cleaning. You da best!

Really responsive with a organized & easy scheduling system! We felt comfortable having Jess in our…read morehome and she not only made it easy to communicate, but was also thoughtful and did a thorough job throughout the entire house. Will definitely be using services again in the future.

Stephanie did a fantastic job! She's incredibly thorough and comes fully prepared with her own…read moretools and cleaning products. I really appreciate that she takes the time to move things and clean or dust underneath -- such great attention to detail. Highly recommend!

Hired her to clean my Airbnb. Instead she moved her family in. Police had to get involved to have…read morethem removed from the property. Still dealing with random threats and harassment from her. Had no idea how unstable she was. Thankfully the police had our backs.

For a year and a half, Melissa cleaned my two bedroom apartment on a weekly basis. Her prices are…read moreextremely affordable, and she was always communicative, optimistic, professional, and trustworthy. I was not present for many of the cleanings and never once questioned Melissa's integrity or character- she is a wonderful person with an amazing work ethic! I opted for a "general cleaning" most of the time, but if an area of my place ever needed a little extra love, Melissa was happy to accommodate. Sometimes piles (and I mean PILES) of clothes needed to get sorted and put away, or the kitchen needed a good deep cleaning and organization. Melissa was always up for the task! Melissa's cleaning services greatly improved the quality of my day-to-day life so much so that I recommended her to my family and other friends, who also had a similar experience. If you're looking for quality cleaning services at affordable prices, look no further!!

We had such great experience with Melissa. She was a recommendation from my friend, and it's been a…read moreyear now that we have her come back once a month and help me greatly with organizing cleaning! Would highly recommend her to everyone!

First of all, Julie Chan the owner was courteous and very professional in explaining the services…read more She even gave a follow-up call to remind and confirm the scheduled service. The Lady she sent was also courteous and professional addressing every corner of the house and quietly doing a thorough job. The house was left strikingly clean with no over scented smell of the disinfectants used like most others do. Yet there was a clean pleasant smell and clean looking place that she left.

2 Star Honest Review of "Five Star Cleaners" and Owner Jade…read more(Lengthy but worth the read if you're considering this company) This is my honest experience with Five Star Cleaners, run by Jade, and why I unfortunately cannot recommend this company. I was in search of a move-out cleaning for my ohana rental and needed a reliable, reputable company to take on the job. I found Five Star Cleaners, and Jade sent an amazing cleaner named Chelsea, who did a fantastic job on a small test area. That experience gave me confidence in their quality of work. As a homeowner, I'm careful when hiring service providers -- especially when I'm not going to be physically present -- so I planned this cleaning a full month in advance. We scheduled a team of 4 cleaners, at $120/hr, for roughly 3-5 hours. Everything was confirmed: my proxy (a trusted friend) would be there in my place as I would be off-island, and multiple cleanings were lined up. A week before the job, I checked in with Jade to confirm everything and asked for a detailed list of what the cleaning would include (e.g. baseboards, windows inside and out, cabinets, full deep clean, etc.). I also mentioned I'd like the invoice to clearly reflect the services for documentation purposes -- in case anything came up with my tenant's security deposit and I needed it for small claims. That's when Jade suddenly became uncomfortable and said this was "concerning." I clarified that I wasn't threatening legal action or involving her in a dispute -- I simply needed a clear invoice, as any homeowner would, to show a judge the unit had been professionally deep-cleaned (as required by my lease). I explained this is standard procedure, and no liability or risk would fall on her or her team. Just a paper trail. However, Jade insisted she didn't want to be "caught in any legal crossfire" and pulled out of the job entirely, just one week before the scheduled date, leaving me scrambling just days before I was scheduled to leave the island. She refused to speak on the phone to clarify things or resolve the misunderstanding. All communication abruptly stopped. To make matters worse, Jade then blocked me on Facebook and all other communication channels, presumably to avoid accountability and prevent a negative review -- rather than taking ownership or having a respectful conversation as an informed and professional business owner should. That behavior alone speaks volumes. This last-minute cancellation was a major inconvenience and unnecessary stress, especially after a month of coordination. I had trusted this company to follow through -- and instead, they dropped out without any real attempt to problem-solve. That is not professional in my opinion. To be clear, I don't wish Jade or her business any harm -- but I do not consider this company reputable based on this experience. In Hawaiʻi, where it's already difficult to find trustworthy cleaning services, this situation only made things harder. If you're a homeowner or property manager needing reliable, professional, and communicative service -- I would encourage you to look elsewhere. This wasn't it.

We host an Airbnb in Puna, Hawaii, as well as a few other properties on island, and Out of the Blue…read moreCleaning Services has really supported the success of our business infinitely. Morgan is the owner of the business, and all my communication with her over the last 9 months has been very easy and pleasant. Morgan is one of the most reliable and professional business owners I have done business with on island, and if you have run a vacation rental on island you can appreciate what this really means! (It is difficult to find professionals on island.) I cannot say enough about her cleaning services. I typically give her a list by room to work off of, and she and her sister do an impeccable job each time they come out. They are also efficient and quick, meaning they are experienced cleaners, and have obviously been doing this a long time. They are aware of what, "clean" looks and smells like, as well as an awareness of the details! In addition, Morgan and her sister clean our personal property, and we are always more than happy with the beautiful clean place we return to after they have paid us a visit. Last time, they even did our windows! All, I can say is, "Mahalo nui loa Morgan!" You have made our lives less stressful in both our business and professional lives. I highly recommend Morgan, "Out of the Blue Cleaning Services" for your vacation rental or private residence. In essence all of your house cleaning needs! You will not be disappointed.

Morgan and her team showed up on time and got straight to work! They had every cleaning tool…read moreneeded for hard to reach places, and they really put in the effort required to go from grimy to shiny. The attention to detail was great and they were very careful and considerate too. We have a lot of easily breakable delicate ceramic sculptures and they thoroughly cleaned them all without any damage or incidents... I was impressed. Every single spice on our spice rack was wiped down, cabinets were emptied and thoroughly wiped out, window frames/tracks cleaned, and there's not a cobweb to be found anywhere. They were very nice people too, super professional and they were very sweet with our marginally behaved gang of 5 indoor dogs. We'll definitely be having them back as we felt they were well worth the money. Thanks again ladies!!

Wanted to love them, but they couldn't manage their schedule to maintain the times promised, and…read moreoutsourced work to people who broke things while cleaning. Could not maintain a regular schedule or keep up with things left damaged/ broken,

I needed a cleaning company to come and do a deep cleaning for my elderly father's bedroom and…read morebathroom. Coastal Cleaners responded quickly to my inquiry and Tehani came to the house to see what I wanted accomplished and took a few pictures. She emailed a detailed checklist and a fair estimate. I needed the job done soon, and although busy with other commitments, her team fit me into their schedule. Tehani and her team also came the next day for a few hours to address areas needing more attention. My sisters and I were very pleased and satisfied by the results. I recommend Coastal Cleaners as they are professional, friendly, reliable (they came on time!) and do quality work. They brought their own equipment and cleaning products. The cleaning solutions are non-toxic, pet friendly and has a pleasant smell. I will definitely be using Coastal Cleaners again. You should too.

If there was a 10 star rating I would use that! This is the most outstanding owner and company. We…read morehave used him for years on maintenance of our catchment tank in Kaumana City, Hilo. Stefan has always taken great care of our property. When it was time for an overhaul, we would have no one else. The work was done after we had left the island and Stefan communicated with us regularly and sent lots of pictures. He is such a gentleman. This is my highest recommendation. Thank you Stefan!!!!

From the owner: Full Catchment Service, Trojan UV Systems, Gutter Cleaning, Power Washingread more

Had a problem with rats in my oven it was about to ruin the holidays. I called them and then a…read morecouple hours. I had it all squared away would definitely recommend.