Having discovered that the house I'd bought had a termite problem despite having supposedly been…read morecertified free of the little buggers, I've used Smart Pest prevention for about a year and a half. And I have generally been satisfied. Their folks come on time -- or offer to come early if they're ahead of schedule -- and are always pleasant and efficient. BUT they do one thing that drives me crazy: Instead of contacting the customer to schedule an appointment at a convenient time, their automated scheduler simply informs you that they're coming at X date and time. Because my schedule varies, that almost never works, and I have to waste my time contacting them to reschedule. When I complained about this once, they said, roughly, that they have to do it this way. No they don't. I've never encountered another business that operates this way and it's a constant source of frustration.

Gabriel took care of our termite problem and explained to the tenants that there are two kind of…read moreproperties in Hawaii. Those that have termites and those that will have termites. Also that there are no health risks involved. Bugs are gone and everyone is living happily ever after.

Asked for an estimate, and the guy came out and immediately said they couldn't do the service…read moreunless they could touch every board in my house. I questioned this after doing construction most of my life. Most houses are double walled, so I couldn't see the point, and called Bull! Well my opinion was they couldn't do it because it was a plantation house that poor people lived in, and they considered it to be a no pay account. My wife came home for the inspection, and the contract inspector that was to do the estimate judged her, and our house by what he saw. Again this is a plantation house, that we want to last a while. Unfortunately this company sends out inspectors who judge whether you can pay for their service, or not. After speaking to the inspector on the phone, It was clear he thought that our service wouldn't be paid for, and therefore he was not interested having his company waste their time on helping us, as obviously we wouldn't be able to pay. I think it is sad that a company like this that wants to help people with pest problems(termites), is so quick to judge their customers, and their worth by their residence, and their perceptions. I will not recommend this company to anyone, as Only God Can Judge.

The heading says it all, as good as it gets. I was desperately looking for a last minute termite…read moreinspection. Called 4 companies, these folks jumped up and with-in minutes I had a call from the inspector that was at the complex ready to do the inspection. Never had such good service, right from the first phone call. I highly recommend these folks for your termite inspections, fast, friendly and efficient... My job can be very demanding but this folks like this on my team, I can get it done with ease! Give them a call, you won't be sorry!

Great service. However, as of late (April 25) I have not been able to get in touch with him to…read morecontinue his service at my home. I wonder what's up. Phone goes to voice mail immediately, texts are not answered.

Great prices. Reliable. Friendly. East side hawaii Use for…read morefire ants at my place. Has both down at makuu market on Sundays too

THESE GUYS ARE LOUSY !!!! Their customer care is worthless ! Bought a property in 2020 and KFA…read moresaid I would need monthly treatments. First time they came they seemed thorough. After that, the "technicians" would show up for 10-15 minutes to "treat" a WHOLE ACRE , as reported by my tenant . She said they would park in the driveway, scatter a few grains within 15 feet of the house, and leave, never walking onto the rest of the property where the ants really were ( and there are 2 houses here , mine was always neglected after the first visit ). I got ant chewed royally upon my return 6 weeks after I left in October 2020 !!! I had KFA scheduled for Nov. 5, and cancelled the treatment because I was coming home at that time and the tenant made me question whether $140 PER TREATMENT was worth it ( NOT !!!!!!!!). I called AND texted KFA, and THEY STILL CHARGED ME FOR THE NOV. 5 TREATMENT I CANCELLED ! i HAVE FOUGHT THEM EVER SINCE TO GET THAT MONEY BACK, AND THEY "PROMISE" TO GET THEIR BOSS TO CALL. He NEVER has called me... Took up the issue with my card company, and now i feel I need to warn everyone else to AVOID THIS COMPANY.

These guys know the Little Fire Ants! I fought what felt like a losing battle with everything out…read morethere for ants including Amdro. They just kept getting worse! KFA answered all my questions and within 2 days of the first treatment I stopped getting stung in the house. They have always been professional and thorough. I talked to the guys at the Hi Dept of Agriculture and several pest control companies. I got the most valuable info from KFA. They are passionate about controlling the Little Fire Ant They are busy because they're effective and because there are so many LFAs. If they can't get to you soon enough they'll tell you what to do and not to do to help deal with the infestation until they can treat.

I had a wonderful Termite inspector. From Bowman. Who found I only had termites, in an outdoor…read morecabinet. He said I could treat that myself. Spot treat. And I had an old shelve unit from Ninole. That I can easily take that to the dump. Thank you Bowman Termite. Awesome customer service!!

Save your time and do not use this company. Customer service is terrible and it's impossible to get…read moreanswers. Have switched to Will Kill and you can actually talk to someone there that knows what's going on.

Stop looking, Ed is your guy. We have been battling fire ants at our house for 2 years. We did…read moretraps, sprays, homeopathic remedies, and even tented our house. All our attempts would only give us a little break in the house. The dogs were still bringing them in from outside attached to fur, and our garden was a dad only zone. We finally decided to try a professional and I wish we had called Ed sooner. We had an 85% reduction if fire ants in 3 days! Now it's been 2 weeks and I can't even remember the last time I've seen one. Ed came and walked around checking the scope of our infestation. He was so nice and explained how the colony works and his treatment plan. It was only $75 and he returns 6 weeks later. Eventually it may be an only once or twice a year thing. This is how you know Ed is your guy too. He's not trying to hook you for a forever subscription. He's trying to eliminate your problem. Additionally the treatment was safe for dogs and that was a big one for us. My quality of life has actually improved from not getting a fire ant bite in weeks and I can fully enjoy our home, yard, and garden with peace of mind. Thank you Ed!!

I am so grateful for Ed. Our property (and our pool!!) were covered with fire ants. My little boys…read morewould get bitten while swimming Even the palm trimming guys wouldn't go up in the trees to do their work. Within two treatments, all of that changed. Now whenever I see a few of them trying to establish a home on our property, I just tell Ed and he makes them disappear. I couldn't be happier with his service, and he's very reliable. Plus, he's practically the only service on island in two years that hasn't charged us way more than a service was worth. Love this guy!

I wondered about the nice ratings this lady has, so I tried her on a man-sized…read moreproject. She really is good, just like others posted, she is knowledgeable, polite and neat and yes she is tough for being a women. I am using her skills and so far am delighted.

Bernie is incredible. She has a Swiss Army knife-like set of skills. She is thoughtful and…read moremeticulous. She is honest and upfront. She is hardworking and affordable. My wife and I needed help remodeling a condo in Hilo while we live off-island. This was an incredibly daunting task for us. Once Bernie agreed to work with us and we began to experience her attention to detail, reliable communication, and kindness, we quickly realized that we had hit the jackpot to have found her. She textured walls, painted, deep cleaned, installed flooring and trim, completely renovated our bathroom, crafted a beautiful tongue & groove closet from scratch, and gave a facelift to our kitchen cabinets, to name just a sample of what she did for us. She also provided intangibles, like her guidance and inexhaustible problem solving skills that have proven invaluable. We feel so fortunate to have found Bernie! She absolutely transformed our condo! It's difficult to express how extraordinary she is!