Maybe its a cultural difference that people think the customer service is being rude but i spoke to about 6 people through this company and they are great. They might state claims like how they both said "maam, we sent you what your original order was" and i said "no. My son is 8 so he definitely needs a small" and now they are replacing it but what me to mail back the wrong one. No kidding. They cost like 35$ to buy on line. They arent booming Amazon so, yes, they want their supplies back. He asked if i want the return label by email or w the new order, i said the new one, and he told me I could drop it off at usps but I told him "no worries. I set it up online where they pick up directly from my mailbox " . If someone feels triggered, or put off by such communication, or they dont know nifty p/u mail tricks, dont be so sensitive. Thats not terrible that a cultural difference is a more direct people, or that you dont know how to use all the tools at your disposal. Some things are out there that can be pretty useful , if u look around for them read more

Not fancy but reliable. I have used them for years for cpap and bipap supplies and advice about new face masks and machine repairs.

This is the second timethat I am sending this message regarding the fact thhat I was subjected to an antisemetic trope when I initially sought help for sleep apnea at the Darby Road, Havertown, PA location of this company. My first complaint was ignored. You should know that I complained about this to my pulmonalagist who had also received numerous complaints from other patients regarding their experiences at this office. In my case, the antisemetic question asked of me came from the former owner of the business. If you are serious about the repution of your company, I would suggest that this mwessage be responded to promptly. read more

This business was sold to a larger "comglomerate" several years ago and has steadily gone downhill. When Kurt owned this Havertown local business, service was prompt, employees were helpful and resupply service was easy. The office location is the same and the office staff are still very helpful; but ordering supplies has been outsourced to a call center where they speak with heavy accent in broken english (India? Pakistan?); and are difficult to communicate with. The supply fulfillment "call center" tries to fulfill supplies beyond your needs, to try and maximize their insurance billing expense. Not a good experience. You have to be very specific on items and quantity or you'll receive a mis-managed order. read more

Their billing and customer service lines are now off shore and incompetent. I seem to be unable to reach an agent with this company itself, and their domain on the web is no longer registered either. To me, it looks like a company that is going or has gone out of business and selling off their debts to an offshore scammer. If anyone from the company AT THEIR PENNSYLVANIA LOCATION can give me a way to contact them, I will gladly retract this review. read more

Pulmonary Care is so frustrating to deal with. I am trying to talk to them about my bill. My check was mailed out to them a month ago. It's still pending, and they are charging me a late fee! I am not paying a late fee when I sent the check a month ago. Is it sitting in their office somewhere? My first call, I was on hold about 10 minutes then I left a voicemail to call me back. 2 hrs. later they didn't call, and I called again, I'm still on hold now for 15 min. They do not have an email address. Unfortunately, they are the closest C PAP provider near me, and I have been a customer for over 10 yrs. read more

Sad to say but this business's customer service has fallen flat ever since they outsourced it a few years ago. I started with CPAP in December of 2019 and their service was great. Got a real local person quickly when calling. For at least the last two years getting ahold of someone AND them understanding what I need takes forever. Just like most other companies that employee off shore call centers whose staff work for at least several small businesses. And as a bonus, the call quality is usually terrible once you get through. This just happened today. I waited about 10 minutes to talk to someone and after about 30 seconds the line just dropped. Time to look for a place that has not done this. read more

Worst company I ever worked with. They don't care about their customers. I got a CPAP machine and I needed a mask. There are several different masks and not each fits a customer. They gave me one which did not fit my sleep pattern and I had to stop to use it. To get a different model I had to wait three months. I asked for several different masks to try which is the best for my needs. They said I can have a new mask only every three months. This means I may have to test two year until I find the right mask. Avoid this company. read more

Yes, all of these reviews are accurate. Wish I could also give them zero stars. I have been using them after being referred by my doctor for almost three years. All of these comments are extremely accurate. Communication is almost nonexistent, interacting with argumentative staff who don't seem to care at all, and the need for constant follow up. As of about July of this year, they are under new management from Vero Health based in NJ. The online portal for orders is gone. The original tech that showed me how to use the CPAP was great, but the rest has been absolutely terrible. Avoid like the plague. read more

Avoid this company at all costs. I was referred to them by my PCP for mild sleep apnea. To get a hold of them is near impossible with rude, arrogant staff. When they want to contact you about new equipment or insurance updates they are relentless. I've received an insane amounted of automated-robo calls. Dozens of cryptic text and voicemails. When you finally speak to a representative, they'll hound you with the same questions over and over again. Do anything possible to avoid using this company. read more

From my experience they don't even deserve one star. Absolutely disgusting, never return phone calls no matter how I try. This kind of frustration I don't need especially when it's associated with my heath care. I am at the point of finding another service for my on piece of mind. They are very quick to send out bills though. read more

We've been clients with Pulmonary Care for quite a few years. This is the first review I've posted. The management team is personable, professional and efficient. Shayla & Tonya obviously love what they're doing because it shows. As do their supervisors, Kiritimati & Nicki read more

The WORST place! I have given them several "second chances" over many years, but this was the last straw! I paid my bill in July via my health savings bank with online banking, which I have done for years. For 2 months I kept getting bills with late fees from them. I was threatened to be sent to a collection agency. I called, emailed, etc. and said they were paid because the money came out of my account. The mistake was on their end. Finally, I spoke to a woman who solved the issue in MINUTES! Not days or weeks! Their billing department put my payment in the wrong category. I'm now going to another CPap supplier. read more

Staff is rude. Everytime I called they were rude. They are terrible at setting expectations when equipment is taking longer to arrive. I waited 10 months for a CPAP machine. They finally called (and left a voicemail) when it arrived. I called back later the same week and they told me they deleted my order because I didn't answer the phone when they called. Stay away from this company. read more

This company is the best in customer service. They provided me with quality care and equipment in a timely manner. They took time.to assist me in a way that assured I would be well aware of.any out of pocket costs. I am now with another company due to insurance contract issues and my appreciation for them has grown. I hope the insurance renews the contract with them. They have been an amazing provider for this consumer. read more

If I could give them a NEGATIVE rating I would. They don't even deserve a single "star" rating. They are the worst!!! If your doctor sends you here for service, call them immediately and have a script sent to someplace, anyplace, but here! Every time I have to get new supplies, I have to call this awful company, have them tell me when it's "supposed" to be fulfilled and call again because my order was naturally never sent. And the reason is always "someone didn't process the shipment/order". I have asked every time why this happens and I always get the same answer that "someone just didn't fulfill it". They don't give a shit about the patient. You get a total half assed apology. I am counting down the months until my contract with them is up. I will immediately be switching to Montgomery Medical. My husband gets all his supplies from here and never once did he have to call for supplies or follow up. Pulmonary Care Associates of Havertown sucks beyond measure. read more

When we found out my husband needed a CPAP we called the company recommended by the doctors but didn't like the customer service. Then I called Pulmonary Care and they were so nice, explained everything and set up a meeting. The tech Elias that came out to our house was so knowledgeable and made us feel so comfortable with the machine. Everything is top of the line. So clean and even gave us a travel bag for the machine. We already used it and had no problems at the airport. The manager in billing, Nikki also just helped me understand our bill and what to expect month to month with supplies needed. It's hard to find a company to trust and now I will be recommending this place for anyone I know diagnosed with sleep apnea! read more

This company provided a nebulizer for my son. Prior to receiving the nebulizer, I called multiple times with multiple questions, and they helped every single time. When they delivered the machine, they were prompt, and walked me through the entire setup step by step. They made sure I felt comfortable before leaving, and they've followed up since then. Very pleased with my overall experience! read more

I recently needed to order a battery back up for my husband's CPAP medicine. Niki was knowledgeable, responsive and handled our order with ease. It was a pleasure to do business with Pulmonary Care! read more

I needed to replace my cpap mask and hosing. As this place is local to me, I thought I'd give them a try. The office is located on the 1st floor of the building and there is a handicapped entrance. It's very cramped and stuffy inside. There were 2 employees and the owner, who helped me. He was very nice and extremely knowledgeable about my machine and what I needed. read more

We have done business with this company for 10 years. Beware:They are NOT Better Business Bureau accredited and we have experienced unscrupulous billing practices. Recently a representative called us to inform us that we were due for replacement supplies. We asked the rep specifically if they would be covered by our new insurance as they had been in the past. We asked that she check with our insurance to determine there would be no out of pocket expense. She agreed to do so. She called back two days later tell us that she had spoken with our insurance company and yes all the supplies would be fully covered. The supplies were mailed and we later received a bill for almost $500 out of pocket. When we called the office to explain the problem the manager refused to either take back the supplies or set up a payment plan that we could afford on our limited income. We continue to mail on time monthly minimum payments toward the balance and Pulmonary Care continues to add late charges each and every month. Beware of This business and their deceitful sales tactics. read more

I needed to obtain a mattress for a hospital bed after a motor cycle injury. My wife shopped around to find a comfortable mattress. After days of shopping around we found that they had a great mattress for a great price. The staff was very helpful and the owner was willing to answer all of our questions. The mattress was delivered in a timely fashion. I was very pleased with their service and would recommend them to others. read more

My mother was issued a cpap machine from this company approx. 4 years ago. After 2 years of wearing the device, she decided it was not for her. Too uncomfortable. Fast forward- I was diagnosed with mild sleep apnea and needed a machine. Instead of paying about $1,000 for a new machine, my mother offered hers. The only problem was that the compliance report still showed her name & birth date. We asked the manager about simply changing the compliance report to my name & DOB. She told us the charge would be $150!!!!!!! I called the machine manufacturer, they gave me 2 other store options closer to my house. The store in feasterville charged me only $10 for the info change & compliance report. Clearly, the store manager tried to rip me off. Be careful or she may try that crap on you! read more

This company is horrible to deal with. It took weeks to get my CPAP machine. Every 6 months I am eligible for new parts for my machine such as a mask (which wears out before hand and is on its last leg when I can get a new one). The first time I ordered through them they said that it would be 2 to 3 days and I would have my supplies. 2 Weeks later I called to find out that they lost my order. A month later it finally came. I am now at my second time ordering supplies and guess what a week later and they are still not hear. I called PC and they tell me they are waiting on something from the insurance? I don't think so. I was cleared by the insurance, they never ordered my supplies. I need to find another CPAP provider because I will never be going back to PC, their customer service is deplorable, and their staff is unbelievably rude. Sorry, I need a sleep machine to breathe at night, and did my call interrupt your conversation with another staff member? RUN, now. read more

I needed a CPAP and spoke with the manager about insurance coverage - she explained everything in detail so that I'd be aware of all out of pocket costs before ordering anything. I ordered the CPAP during our call, and the technician came to my apartment the next day to deliver the machine and set me up. The mask did not initially fit but the company allowed me to come in the following week for a new mask fitting, and they replaced the mask at no additional cost. read more

I had no issues with the technicians at Pulmonary Care as they have done excellent work. My primary complaint is with the billing supervisor. I ordered supplies and received one of the same supplies twice. I work several jobs and got distracted and didn't call right away about the extra part. When I got my bill I saw that it included the part I didn't receive. I asked that it be removed but the supervisor said since I failed to call right away that the bill wouldn't be changed. I was forced to pay for something I don't have. Interesting. Who wants to pay for something they don't have? I'll have to re-order it again anyway. I can prove that I have a duplicate part. If it weren't for the tech's I'd give no stars! read more

My family and I live in the area and have been going here for years. Recently, I was provided a nebulizer for my asthma. I had some questions about billing and everyone I talked to was super helpful! read more

I can't preorder supplies? I have to call every month and it takes a week for supplies to show up. Operates out of sheds and a house, very uncomfortable working with them. The house is dirty and dingy. read more

I'm at the point now and feel more then compelled to share this most awful experience ever when it comes to customer service! Steer clear from this company! Period! It's no understanding on the basic concepts of how the rest of the business world operates. I.E. Your Dr. faxes a prescription, or you call to place your order, they box it up and send it to you and your insurance pays for some or all (depending what kind of insurance you have) and you're sometimes responsible for the rest right ? NO! This is NOT the case with Pulmonary Care!! Our Doctor faxed a prescription in early May and it's now almost August! We called again, and again and again wondering what is the problem?? Only to be told over and over "we're working on it" " "your insurance company will send you a check then you send it to us and then we can send you your supplies" Really?? Is that really how it generally works? Tell me that don't sound ASS backwards! The supplies I'll have you know in this case are necessary Cpap equipment needed so that you can sleep and possibly not die as a result of worn out equipment or complete failure. Mind you still almost 3 months have passed and still nothing! We called over a week ago and was told that an order was processed and shipped and we still have not received anything. This is pathetic and totally unacceptable. Save your self the aggravation and frustration and go elsewhere read more