I had the privilege of serving as Pullman Regional Hospital's Interim Chief Financial Officer from…read moreSept 2025-Feb 2026. As a 49 year veteran Hospital CFO I can honestly say PRH is one of the best performing hospitals I've been associated with. Its Board of Commissioners is really smart and is an excellent steward of the community's tax dollars. The Executive Leadership Team, led by Matt Forge, is bringing the hospital and clinics to an ever-higher level. The department leaders and all employees are patient service and quality focused. Patients are enjoying this, as patient experience surveys per CMS Hospital Compare website, are rating PRH as a Five Star hospital for "I Highly Recommend", "Cleanliness" and several additional categories. The providers and staff are truly the nicest, friendliest and most talented in the health care field. The people of the Palouse are blessed to have this amazing asset serving them. I thoroughly enjoyed serving there and will not forget my time working at PRH.

Doctor's bedside manner is poor. Some staff is less than attentive with patient. Doctors comments…read morewere rude, inappropriate, would not listen to some of my input on patients condition .

Super friendly, and responsive. Had a bug bite that kept growing. Big, red ,swollen, and measurably…read moregrowing by the hour. Turns out it wasn't from mysterious bug poison. I had developed a staph infection. Dr. Jones had me taken care in no time! Edit: Day 3 taking meds, arm is almost back to normal. Dr. Jones is awesome!

Dr. Jones is a terrible doctor. She is extremely strange, more like a Christian Science…read morepractitioner, very dismissive and uncaring. I was experiencing blood sugar swings that were impacting my heart rate and making me have frequent waves of feeling awful. These hypo and hyper swings were being recorded on a Dexcom continuous blood sugar monitor. She said she didn't believe that I was having blood sugar swings. I offered to share the Dexcom readings which make it easy to share the data with your doctor. She refused to receive them. I had an appointment with an endocrinologist that was five months out. I asked if she could utilize the specialist consultation service she advertises for just such occasions and she refused. When I was finally able to see the endocrinologist, they did labs, adjusted my thyroid medication, added a thyroid medication, added another hormone supplement and after 10 months of suffering I was feeling great again within a week. If you try Dr. Jones and you feel she is dismissing you, trust yourself and find someone else.

Most experiences I have had around QuickCare have been horrible. I was treated rudely and…read moredirespectfully all down the line, and the secretaries apparently had no concept of office courtesy, or they just didn't care. I realize they're busy and stressed, but they should be trained not to take it out on their customers. The single time I went when it was NOT packed, I did receive decent service. But they generally don't do so, and I don't personally need for their incompetence to be connected to rudeness. I would avoid QuickCare and their progenitor--Moscow Family Medicine--if at all possible.

The lady who answered was very rude and short. I felt very rushed to be off the phone and it was…read moreonly 830a where she repeated with we are very busy since we opened you. this was a place where you can tell the front desk people either hate their job or just hate people.

I can't say enough great things about Dr. Jones and the rest of the staff at PFM! My only gripe is…read morethat she has ridden me hard about getting a flu shot, but I will always say no. I actually appreciate the fact that she makes it her duty to inform patients and see to it that they get the best and thorough care. I like the fact that she could relate to having a preemie baby. She is now our family provider, and I admire the Hell out of her fearlessness when I discussed the possibility of a second baby after a very high risk pregnancy the first go. While other doctors have been cruel and judgemental, she listened and supported the decision while still getting concerns across. She is truly a wonderful benefit to this community. Additionally, her usual nurse, Jamie, is always so chipper, thorough, and you can just tell that she cares and likes her job. The front desk folks are always willing to help with rescheduling and in general just get things done! Professional, yet jovial. Who knew that one day I (and now my daughter) would actually be excited to go to the doctor!?!

Angeline Smith has messed up my entire healthcare so badly. She has responded to so many of my…read moremychart messages with "I don't know about that." She has sent me referrals to places with inaccurate information. I have been waiting for FIVE WEEKS for her to fill out ONE PAGE front and back of a medical form that my HR is requesting. She filled it out once completely incorrectly with medical information that was inaccurate and not at all what we'd discussed, so I dropped off a new form to be corrected and wrote a letter describing exactly what I need. She MyChart messaged me that she would do it the first Friday after I'd dropped it off, great. I called the following Tuesday after not hearing anything, they said it is not done and Angie will be out all week. OK . The 3rd week, it didn't get done even though I called and MyChart messaged. The 4th week, it got done and I went to pick it up and she had only filled out the front of the form, not the back. She also filled out my PFML paperwork without any dates- showing incompetence. I had to return these to get redone AGAIN on a Tuesday, they told me the forms would get corrected before the end of that week. The 5th week, I called to see if it's done. She is once again out for the entire week and they say it'll get done next week, but who knows at this point. Lastly, she had to leave the room DURING the procedure to remove my nexplanon because she dropped the scalpel and couldn't find a new one. She was talking the entire time, it hurt and I was nervous and bleeding while she was out of the room to find out where scalpels were. Who isn't familiar with their own procedure room?? Completely unprofessional. Dr. Cargill was great. But I would not recommend anyone with any sort of medical complexity or chronic illness see Angeline Smith ever, worst care I have ever received.

I had to go to the ER for a severe panic attack at 1AM last night. It had been going on all day and…read moreit was not getting better despite everything I tried. I've gotten panic attacks for years but never like this. I went in complaining of feeling like there was tightness in my chest and many more symptoms. The two women at the front desk were not necessarily super nice, but they did their jobs. But it was when I was taken back actually to the emergency room to see the nurses and doctors that I received absolutely amazing care. I got in very quickly and all of the nurses and doctors were amazing. Everyone went out of their way to try to comfort me and run every test to make sure that it really was a panic attack and that otherwise I was healthy. When the final diagnosis came, I was treated with respect, kindness, so much understanding, and empathy. I felt really stupid having to go in for something like that and embarrassed, but they went out of their way to try and quell those emotions. Mental health can be a tricky thing because sometimes you get treated like you're crazy but that is not the case at this ER. They make sure you're taken care of and they treat you with dignity.

Well its now 225 am..I took my daughter up to ER she had puked in her sleep and me and mom. Was…read moreworried....so the date is July 31st 2026 gritman ER female doctor on duty was the rudest peice of shit ive ever had to deal with. The hooker actually out her hand in my wife's face ...basically saying shit up..the worthless Er doctor didnt look at my daughter's record from being there before. Just immediately started acting like we drugged her..my daughter wasn't talking to her and was only talking to me awnsering me as she dont trust easy..my daughter had to be carried by me in..they put her in wheel chair to take her back then ask me to leave so thwy can do as thwy want with my kid and drug test her or whatever..she was barely able to walk and the worthless ass doctor the woman doctor on shift on July 31 st 2026 at 12 am let her try to walk back from. Urine sample on her own..she could have fell and hurt her self ..i am gonna talk to director Monday as this is absolutely unacceptable...what a worthless. Witch..im not stopping till they relieve her of her dutys..bed side manner -10 respectful -10 helpful-10. Id rather drink terpentine and oiss on a brush fire than trust my children to gritman as long as this monster is employed with them​​

3 1/2 stars. Pros:…read more-friendly front desk -electronic check in system & Echart avail -Drs we're kind & patient Cons: -not that friendly nurses -electronic check in devices not cleaned & Echart app wouldn't accept me -lab lost a sample -rooms were freezing & no offer of warm blanket (& this with 104 degrees outside...) I would use again, but I'd be cautious & bring all your own sanitizing wipes/face masks etc... as cleaning protocols & basic modern equipment protocols seemed to be lacking (there was a gal in the lobby incessantly coughing- no one asked her to put a mask on... which is basic hygiene long before Covid-19... & of course she was coughing into her hands instead of her elbow... thankfully (as I'm immune compromised) I come as prepared everywhere as I can... but still very uncomfortable & unnecessary experience.)

Carmen Stolte always takes great care of me and watches my health almost as close as I do!read more

My husband, a retired veteran, was seen at River Horse Medical, and I cannot say enough good things…read moreabout the experience. Jennifer was absolutely amazing. From the moment we walked in, she made my husband feel heard, respected, and truly cared for. What stood out the most is how much she genuinely fights for veterans--she goes above and beyond to advocate for those who have served our country. It's rare to find a provider who not only delivers excellent care but also shows that level of dedication and compassion. Jennifer clearly has a heart for veterans, and it shows in everything she does. We are incredibly grateful and highly recommend River Horse Medical to any veteran or family member looking for someone who will truly be in their corner.

Dr. Grinnage moved her business address 30 miles away without any notification. Despite having an…read moreappointment date, my phone calls went unanswered and there was no response to multiple voicemails for 2 weeks. After reaching out to some friends in the medical field, I was able to finally get a viable phone number and make an appointment with Dr. Grinnage. After being unable to have my 2 blood pressure meds refilled for over 14 days, I switched to another primary care Doctor. Where she refused to transfer my medical history upon request

So the last time I was in was on November 22, I waited four hours. The provider dropped the ball…read more But apologized and told me to come back in the next day for a complimentary treatment for my migraine. I went back in the next day again and then received a $200 bill in the mail for the " complementary" visit. Disappointing all the way around.

I was seen on Friday and today is Monday and they still haven't sent the prescription I need to get…read morebetter to my pharmacy. This is incompetence at the worse level.

Best medical practice on the Palouse! Caring and knowledgeable physicians and nurses! Helpful and…read moreinformative front desk staff !

The office manager, Shirley, treats patients horribly. She is condescending, argumentative, and so…read morerude. The provider and nurse I saw were great. I just wish they would get an office manager that knows how to handle complaints from patients without treating them horribly.