1. Pull Up Wash & Detail

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Orlando, FL

Pull Up Wash & Detail

5.0 (1 review)
Open • Open 24 hours

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Response time

2 hours

Response rate

100%

Services - Pull Up Wash & Detail

Auto detailing work

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1 year ago

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Octopus Car Wash - Here's the other side

Octopus Car Wash

(298 reviews)

Mills50

We've chosen to go to Octopus Car Wash for many years, mostly out of pure convenience. We recently…read moregot a new family vehicle and decided to do their unlimited monthly "Carnauba Clean" (express tunnel wash only) for $30/month. If you go at least twice a month, it's worth it and since we live just around the corner, it's easy for us to run the car through the express wash real quick. So far, we've been happy with the service and the staff have always been really friendly (despite being outside in the heat for hours). I would be cranky haha, but everyone we've encountered is so nice and seems like they genuinely enjoy working there. This package does not include an interior cleaning, so it only takes about 7 minutes from start to finish if there's not a line. My son loves to watch out the window and see all the fun colorful lights as you go through the wash cycle. As you exit the tunnel, they quickly towel dry your car and send you off. You don't even get out of the car.

Would put 0 starts if I could. A part of the service we purchased was that we get a scent. When we…read moreasked for it, we were told we need to go to the office. There, we were told that the scent thing hasn't shipped so they don't have it. Logically, I asked if there is a substitute (they have other scents for sale) or a reimbursement/discount because, at the end of the day, I did not received what was advertised. That is not the worst part... The man who I, unfortunately, had to talk about the situation, named Kerry was overly aggressive. He kept saying "we don't have it" instead of answering my question on where it is stated that sometimes the promised product is not available. He kept aggressively asking me what my complaint was instead of answering my question. His tone and gestures made me feel unsafe. He said I am violating his space and threatened that he has cameras on property. I felt completely blindsided by that move as I was 1) not given what I was promised 2) talked to disrespectfully, and, to add on 3) threatened. This is beyond unacceptable and the worst customer service I have ever experienced. It is unfortunate I have to write this review as I was using this car wash often. The people who polished the car did a good job and the cashier inside was helpful and friendly. I feel as though it is unfair to other workers, but Kerry completely ruined the experience.

Pull Up Wash & Detail - carwash - Updated October 2026

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