I ordered chocolate covered strawberries to be shipped. First of all the website states that the strawberries are $25.00 and require special shipping. So... I'm thinking that they're $25.00 (because I know that they're $18.00 in the store. So I call and order a dozen to be shipped. When I realize my card was debited $56 and some change I call to ask about the near $22 discrepancy. It was explained to me that this is for "special shipping" because they are packaged in ice and shipped via overnight. Ok. So, that's 2x what I expected to pay... But whatever at this point. So I just got my strawberries that were "specially packed" in a cardboard box marked perishable filled with styrofoam cheese doodle looking things. NO ice packs anywhere. I decide to look at them really quick before rushing to throw them in the fridge and the chocolate has either started to melt a bit and it's tacky, or the chocolate is tacky because the strawberries have already begun to get running and it's just the sticky ooz from the strawberries! So, my thought is to call pulakos to ask why there was not actually much "special packaging" at all. I was on hold forever, but ok, so it's the day before valentines day and they're busy. Finally some extremely rude man answers the phone. I begin to try and ask questions he said"it's busy and the stores packed you need to call back on Tuesday" and hung up without even letting me ask my questions. Well... I wasn't going to wait four days for a response so I call back... And of course get the same guy. I had to make him listen to me, but he still didn't answer my question. He just very ignorantly stated "well I highly doubt that your chocolate was melted and that there's anything wrong with your strawberries. We never use ice this time of year because of the temperature"... Then he hung up again. So... The long and short of this is that you'll pay $18.00 for strawberries... And $36+ for a cardboard box. NOT WORTH THE TIME OR MONEY!!!!!!!!! read more