The guy that waited on us was very nice and he even gave us instructions on how to use the new…read morevapes we bought. We will be back in a couple weeks to get more vapes! Maybe even order some

From the owner: Elevate Your Experience: Why Smoke&Vape Hub is Reno’s Go-To SpotFinding a neighborhood smoke shop…read morethat perfectly balances top-tier selection, competitive pricing, and stellar customer service can be tough. Thankfully, Smoke & Vape Hub has cemented its reputation as the ultimate destination for enthusiasts and newcomers alike in the Reno area.Located at 1280 E Plumb Ln, Suite A, Reno, NV 89502, this local business offers a comprehensive retail experience for adult enthusiasts. Here is what characterizes their service:Quality SelectionSmoke & Vape Hub focuses on maintaining a diverse inventory of modern hardware and flavor-focused devices. The shop carries a variety of well-regarded industry brands, ensuring that visitors have access to reliable options for their specific preferences, ranging from durable high-performance mods to convenient disposable units.Loyalty RewardsRegular customers can take advantage of a structured loyalty program. This system allows visitors to earn points on their purchases, which can be redeemed for various benefits and discounts, supporting a more sustainable way to shop for essentials.Informed Service & EnvironmentThe staff is trained to provide information on the latest industry trends and product specifications.

Very nice selection of powdered Kratom and with a good price. Nice people. They are always polite…read moreand make me feel welcome.

Exceptionally polite and kind. Super welcoming and helpful like over the top customer service. I…read morewas actually bummed out when I found the same product way cheaper right up the road bc i really like going there. I should ask him if he price matches with competition tho bc id love to continue shopping there for all of my vices

The only reason I am giving this place an extra star is because of its location, and also a…read moredecently sized variety of glass/head shop products. But I went in to buy a new Suorin (edge) vape. They had two left, and the first box on top was open already (there was no plastic wrap on it) and the guy insisted (probably because I took a few minutes to look at the others) that I just buy that one. It gets much much better (worse). I said I'd really like to get the one underneath it, as it had the plastic wrap on it. After some sighs he grabbed the one underneath and quickly went to the counter and I bought it for $40 flat. When I get out to my car, the plastic wrap was only made to look like it was sealed. Inside the vape is there... but there is no pod and there are 2 batteries just like all smoke shops, doesn't matter sales are final. So I have a sourin edge with two battery packs, and no pods to fill my juice with. Now buying a disposable one (forgot their name) until I can get some pods for this sourin edge. Even if the pod was in there and it was sealed, I would have only added a star, for the employee was rushing me the whole time. And, now I see why.

Went in at 1:45, employee was opening boxes, I was trying to get a new e-nail since mine broke…read more Wouldn't acknowledge me, so I guess they don't need business anymore. ¯\_(ツ)_/¯ I used to love this shop too

It was resolved. I still love to shop here. They're reasonable. The largest selection on town and…read morethe employees always treat me nice!

I absolutely love this vape shop! Customer service has always been unmatched. The staff is…read moreknowledgeable, friendly, and genuinely cares about making sure you leave happy every single time. Their new shop is incredible, it's cozy, welcoming, and honestly just a great place to relax. The atmosphere makes you want to hang out all day, unwind, and vape comfortably. It's clear the owners put a lot of thought into creating a space that feels more like a lounge than just a store. After all these years, they continue to impress me, and the new location just takes everything to the next level. If you're looking for top-tier service, great vibes, and a shop you'll enjoy spending time in, this is the place. Highly recommend!

Friendly clerk who helped me out and was very attentive! Will be back here for sure. Thanks!read more

Very nice gentleman helped me find everything I needed. the best vape shop in town. A 1 service!!!!read more

Absolutely great vape shop - it's clean, the staff is attentive and helpful. When local 7/11's ran…read moreout of my preferred cigarillo (for months) this shop started stocking them and went above and beyond to fulfill orders of this product, which I pick up a few of them daily there. The shop is managed expertly by Barry during weekday mornings/days and he went above and beyond to stock my preferred cigarillos, even reaching out to me to ask if I preferred wood tip or plastic tip. As a result this shop has what 7/11 can't figure out how to get. For those looking for glassware, they have a lot of that--quality stuff. They've also got a large selection of alcohol for anyone interested in that, along with products such as incense, a food and snack aisle (even a fridge with gallons of ice cream), a medicine and toiletry shelf, and on the opposite side of the store they have kratom powder and kava/kratom shots. They also stock a range of Delta 8/Delta 9/HHC/THC-A products such as gummies or vape carts if you're interested in that. Pretty much whatever you're used to finding at a smoke shop they have it, but more importantly, the staff is friendly, attentive and will get in stock pretty much whatever you need. This is my go-to shop for snacks, cigars, and I might even pick up some ice cream here instead of going to Safeway since it's so much more convenient (no wait, and closer to home). I even buy my cat cans of tuna here a couple times a week for a treat--yes they've got tuna too (and those teriyaki noodle bowls) all at a fair price, cheaper than the 7/11 by a few dollars. 5 stars. The one-star review talking about some lady with purple hair being rude about a glass pipe -- there hasn't been any lady there with purple hair for at least the last 3 years. It's always Barry, Cody, or Quran managing and a new guy they hired recently and all of them are incredibly helpful, polite, they will chit-chat with you and know you by name. They'll help you find products you might like, and answer any questions professionally with a conversational and friendly tone. I love everyone here and never had any problem in the last 3 years so maybe reconsider that 1-star review about a staffer who no longer works there. Go see Barry, Cody, or Quran and they'll get you all set. Also note: I go to this store daily, pick up a Gatorade Zero and my cigarillos. I've never once had a sign on the door saying they'd be back, nor had to wait. I typically walk right in and never have to wait, the biggest line I've had was 1 person. Meanwhile if you visit 7/11 at this same time there will be 5 people in line and loud blaring punjabi music, nothing restocked, dirty floors, coffee is empty and the food on the rollers is eight hours old. So maybe disregard Gage's review, as at Cloud 9 you won't find any of that.

Very very helpful, Cody and Cron were incredibly kind and helped us out at the store!read more

Tried to buy my wine... price tag said 13.99 and they unjustifiably marked it up to 17.00! For some…read morecheap ass STELLA ROSA! Are you kidding me. These men are constantly rude and are honestly mad disrespectful. Go fuck yourselves, I just wanted to support a family business but I'll be going to seven eleven, hope your family business can survive with service like this.

THE BLUE MOON WAS WATER bought a 12 pack of blue moons and…read morethe last 3 were unscrewed, emptied and then filled back up with water. didn't notice until the end of the case where the caps were half screwed on and leaking out the box. DO NOT BUY BLUE MOONS FROM HERE OR YOU WILL GET WATER LMAO