My experience was horrible with them. I tried to apply for a rental that's 26% cheaper than my current payment. I make $108,000/annually, have a perfect rental background (to include a planned and agreed upon rental lease break that I told Becky I could get letters confirming), I had to chase Becky to respond to every part of communication. They refused proof of income that was the same proof I used to purchase a home and get approved for a rental that was more money & owned by a larger company.
I reached out multiple times in multiple formats to communicate & provide additional proof of income. I heard nothing back.
Initially they sent a text message from their company system, which I did not agree to SMS from the company (which is illegal per TCPA's A2P policy). The message also didn't say who it was from.
And in the text, they asked me to give them my contact information & permission to access my business's payment processor to prove the income.
This is VERY illegal as all of my client information, card details, etc. is fully accessible there.
I offered to provide tax records, client contracts, additional income, or to have my partner co-apply even though he wouldn't be living there for a few months.
I received no response and kept reaching out.
Eventually, I got a response in the form of an application denial (my first ever) and an email stating that I couldn't provide proof of income and that I broke my last lease.
I replied immediately stating that I'd been trying to communicate to provide any additional proof of income that was legal, and that I could get a letter from the previous landlord, who loved me, that the break in lease was planned and that he would have me back any time.
Due to the illegal request to access my payment processor and private details of my clients, not provide any way to send the requested proof, and not provide any communication until the denial letter, I will be reporting this company to the FTC and Attorney General. read more