​ The rent for a 5x5 storage unit has increased from $104 to $164 . You must get insurance with…read morethem even though the contents are low value . They charge a $50 fee to remove a lock for you even if you own the lock . If you decide to cancel with them you must give one month's notice. I have been with them for 6 months so I think this is an automatic increase for every customer . So they bait you with the price and then increase it. Incredibly steep price increase and I honestly cannot support companies that gouge their customers so I'm out . The price at yellowhead storage is $85 a month and they give discounts for seniors or military and you're not forced to get insurance . I had been there for years previously and I do not recall a price increase. For 165 a month you can get a huge storage container.

This place is so dirty the hall ways are full of gar age and my unit was fealthy.. I am worried…read morehomeless people will break in. I hope they clean these hallways

They didn't honor their advertising deal and also they wouldn't honor the discount on the first 2…read moremonths they said they would the unit flooded and was never fixed and continued to flood they don't care about anything other then trying to steal your things they have no security and don't do anything to prevent damage to property at all crooks

Disappointed. Went to pay for my storage and my cash was refused. The money says legal tender for…read moreCanada. Representative was condescending. Told her I was going to vacate then. She said good. I emptied my storage and left. Will not deal with this company again. Originally was Budget Storage. They were good and easy to deal with. Can't imagine why anyone would refuse cash. Anyway, those are the things that happen when you deal with large companies. Every other storage company I called accepted cash and was happy to have my business. I could have used my credit card but her attitude made me take a stand.

To be fair, I've never had a storage unit here. I came by to pick something up that had been left…read moreat the front counter for me. The parking was plenty and free but beware, if you leave the premises you will be ticketed. The staff behind the front counter were super nice and of course, the fact that they had a dog on site melted my heart. They sold all the typical packing, moving supplies, etc. When I came in, I had to wait behind a couple customers who were already being helped. Each customer received the full attention of the attendant and each were treated with kindness and each seemed happy with their business here which has definitely not always been the norm when I've been at a rental storage place in the past. So while, I can't review the product per se, I will say the customer service & atmosphere was definitely as good as it gets! And it doesn't hurt that the building is cute and in an industrial part of town. Wait, did I just call a building cute? Yeah, I did ;-) There's just something about the old charm right downtown and the dog, of course!

I've used this storage centre for the best part of a year and I have no complaints. The ladies at…read morethe front desk are very helpful, always remember me and have a wee doggy that sits in the office with them. The front desk have started handing out bottled water to customers which is a nice touch. Especially on a hot day when you've been lugging boxes about the place. There is free parking, you just need to sign your plate in. They have a drive up docking bay, if you have a lot of heavy items, and they have loads of trolleys to use for maneuvering your gear about the building. It's a big space and a bit of a maze, I get lost every time but there are signs on each corner to point you in the right direction. One of the elevators, fits two people and one trolley but they also have a big freight elevator for larger stuff. They do sell packing materials and have a rate sheet at the front to pick up too. It's reasonably prices, centrally located and super convenient. Does the job well! Plus they have a hilarious mural outside of a storage box falling out of the wall ha

Beware ! Be very aware , there's no pest control . Your goods will get infested with mice. This…read morecompany lies thru its teeth , if they have any left . The truck rental they advertise for free is never available. They don't provide you any help or ladders . They're lard dressed up as butter ! Not good for your personal possessions unless ur desperate . Sentinel storage offers the best value, service and ethical trading standards instead .

I'd give this place a zero but that's not an option. This is the 2nd time in the past 6 months my…read morestorage unit has been broken in to. Today there are approx 15 units which were broken in to. We requested confirmation that there would be security in ground 24/7 until the units were repaired but we were told that wasn't a garauntee. We asked to speak to the manager and were told no. After Much pestering, the employee finally called their manager who refused to speak to us. We have asked for a refund for the month as we have no choice but to move our belongings today and were told that wasn't going to happen. At least they're getting good at patching the holes that keep getting cut in the fence. This place is an absolute joke and I wouldn't recommend it to anyone who values their belongings. I recommend sentinel storage. far better price, cleaner units, and friendly staff

They are cheaters .I cancelled my lease before possession and asked them for refund. They said…read moreyour lease will end on the month end . That means I will not get my money back.

Hello ,…read more We are at our wits end and don't know what do to anymore. Hoping you can help us out with this. On Dec 12 , 2024 I recieved a phone call from a police officer about our storage unit . This unit was at 14405 127 St, Edmonton, AB T6V 1M2 . We were informed our unit got broken into and had to open it with the police officer. The officer said the unit was broken into on November 28 2024. There was 7 units in total that were broken into at this location. The staff were Unapologetic , unprofessional and quite rude to my husband and I. We literally lost everything we owned. We are completely heart broken. We did not recieve a phone call about the break in for almost 2 weeks. All baby photos , family heirlooms and all our life possessions were stolen by another person renting in the same facility. The staff advised us that they knew our unit was opened by someone else as there was an alarm. They used their code to get into the facility and opened our storage unit. They did not call the police for 2 weeks. We did all the paperwork asked from the storage mart . We had our whole lifes in there. As we were moving to a new house . We had $64,500 of stuff stolen. The claims department only offered us $3,750. This Kimberly Kennedy said take it leave it. Your not getting anything more than that. The storagemart regional managers and risk management staff have not been helpful. We have been chasing them for over a 4 months now. We are completely frustrated. The regional manager ( Della) discussed with us that storagemart would cover our house insurance deductible. Our house insurance said its $500.00. We have not included that on the list of items. Our premium will go up next year due to this incident as well. We are deeply disappointed and saddened by the situation. We asked for a payment of good faith, along with a full reimbursement for our entire stay with the company ( 8 months) . April 20 ,2024 -December 18 , 2024. We are absolutely devastated and heartbroken by this situation. The emotional distress it has caused our family is unimaginable. Quite literally, our whole life was stolen from us. We've never experienced anything like this, and we are completely shaken. It is already difficult enough to move provinces, and for this to happen on top of that is overwhelming. We recently moved from Langley BC. We then went above this Kimberly Kennedy and spoke to one of the two risk management mangers for the whole company. Her name is Beka Doll. She took over a month to look at our case. Not replying to emails or phone calls in the meantime . We told her the regional manager told us we were covered up to 7,500 for the insurance on the unit. Beka Doll said they were not going to reimburse us for the entire time we rented there. Or give us the $500 deductible that was already discussed that they would cover. After her investigation she only came back with the same amount of $ 3750. We don't want this to happen to anyone else and I think it's really important that the community knows what's going on with this company. Seven units and seven families were changed in this. How can the staff not realize seven units alarms were going off and did not call the police for 2 weeks. It seems like an inside job, and the police have still not arrested the individual that was stealing from everyone. We are truly saddened and disappointed, and overall depressed about the situation. We want what we're owed to from this company. But they are straight scammers themselves. Hopefully you can bring light to this on the news and maybe it will help us and the other families. Thank you so much for your time.

RV / Trailer Site is messy with leftover clutter from previous spot users, no maintenance or very…read morelittle in the past 6 months or more.. Poles are bent, deep holes/ ruts , loose ropes, with the poles bent and ropes loose or not tide up allows others to back into your spot.... It's very obvious they don't do regular maintenance or take pride in the area they rent our... But they charge top dollar!!! Lots of excuses with no clear plan to immediately fix anything... they blame it on someone else ... upper management...

StorageMart made renting our 3rd unit easy and affordable. The front desk clerk was friendly and…read moreefficient, making sure our unit would be clean and ready. We look forward to continuing to do business here.

The staff here are disorganised and rude. I had booked my trailer at a different location where it…read morewas said to be available which was later changed to this location without consulting with me. When I arrived to pick the trailer I was sent back and forth multiple times, in and out of the building with staff telling me the other staff would deal with me. Once the staff at the desk started checking me in, the dates in their system must have got messed up when they changed the location because they told me I booked it wrong and it wouldn't be available which ended up being wrong and it was available. Even if I had booked incorrectly, which I had not, there is no need to be rude. On dropping off the trailer, the yard was chaotic. While moving my trailer, someone in a van cut me off, parked, then they went to pull out and ripped the front end off of a customers car with the back number of there van. I was so glad to get out of there and hope I never go back again.

If you need a rental truck and cannot find someone to lend you one privately then U-haul is the way…read moreto go. The staff at this particular location is very helpful and friendly, but the the service is slooooowww. Be prepared to wait even in a small line, for a while. Just picking up some boxes? See a couple people in line? Better book the afternoon off. I wish I was joking. We reserved a u-haul for a move in the winter, and if your doing out of town moves prepare to pay $$$. The Truck was older, dirty and had bald tires. While returning the truck we got stuck in a well traveled residential area. Uhaul support (over the phone) was rude and not helpful. Luckily some fellas passing by in a truck were able to pull us out, because U-haul customer support informed us that we would have to pay for the tow truck. We were relieved to be back on the road after 2 hours of pulling this monster out of the snow, but were 2 hours late returning the vehicle. Staff at this location were kind and didn't charge us a late fee. Thank you for that by the way.