I love Publix and always shop here, but I had a bad experience today. They had BOGO Solo paper plates. The problem was they only had one pack left. I asked if they had another one somewhere else in the store (since I didn't see any others on the shelf). The cashier got someone else to look. I found out that this person wasn't a manager but higher than a cashier. This person said they didn't have any more but she could give me a rain check. While I appreciated it, I nicely said that I wanted the paper plates. She was rude and said, "I'm giving you half price this time, but I won't do it again. This is the ONLY time I'll do this for you". I was taken aback. I didn't ask her to do that. I merely said that I wanted the paper plates and she immediately was rude. It wasn't like they had lots of paper plates on BOGO and I was trying to be a jerk to get only one pack and demand to pay half price. I said nothing like that, nor did they have more in that size.
I didn't know what the solution was but felt that they should do something because I needed paper plates, but if the rain check was the only solution I'd take it. I never got to say this because she immediately got rude. I felt like telling her to keep her paper plates AND I wanted to ask am I on a "list" now (lol) since she said this was the only time she would do this. I never asked her to do this. Like are you really keeping track of me? She made me feel like I asked her to break a rule. I didn't ask her anything other than if they had any other paper plates. Technically, it is their fault if they only have one of an item for a BOGO. I think the fair thing to do is to give a customer a discount since THEY only had part of the BOGO item.
I'm so annoyed and wanted to complain to a real manager but I didn't. I tried to be the bigger person and give her grace because maybe she was having a bad day or has family problems but the more I think about how I was treated, the more I feel that management should know about this.
Prior to this rude woman, there was a wonderful gentlemen stocking shelves on the soup aisle. He was about 15' away from me and noticed I was squatted down looking at the soups. He came over and asked me if there was something he could help me find. Then we had a nice conversation. Now that's service!!
Regarding the rude woman, I expect rudeness like this at Walmart - never at Publix. I don't even want the paper plates now because I know every time I'll use them I'll think of her nasty self. I haven't opened them and may return them. It's like "geez, lady". I'm a nurse and deal with patients verbally abusing me and now I have to get treated badly at Publix too by one bad apple. I tried giving her grace but what about me? I have enough that I deal with and when I come in to Publix, I expect a great experience. Most of the time I get that. I know I could go to Walmart and pay less, but I don't want to put up with rude customers and staff. So, I pay the Publix high prices and get BOGOs sometimes. I shop at Publix at least 2-3 times per week. I was there last Friday and spent $150 and today spent $144.
I hope a manager see this. I came in on August 27th in the afternoon at 1419 at the Millhopper location. The lovely Joan was my cashier. It wasn't Joan who was mean. I should have asked the rude person's name. I have the receipt. I spent $144.10. I mean no disrespect when I say this but she was a short woman with dark hair. I'm just trying to give a description. Perhaps she needs to go work at Walmart or Dollar General with that kind of attitude. read more
