The first encounter was great. My doctor called in the antibiotics and within a few hours, I was picking up my antibiotic and it was free. I was impressed... and then...
I had an allergic reaction to an antibiotic and called the pharmacist...while I was on hold waiting for her to pick up the transfer call, she may have accidentally pushed the hold button and I heard her speaking ... only she wasn't speaking to me... she must've been talking to a colleague and the conversation I overheard... let's just say was not something you should hear in a place of business... there was attitude, cussing, and ugh. Anyways, she later on may have realized this or whoever was in charge of putting people on hold, and she proceeded to pick up the phone and actually talk to me... I told them what happened and asked her if she has any suggestion since it was a Sunday and the the doctor's office is closed. This is my first time ever experiencing this, so I called the Pharmacist as it was instructed on the medicine packet it came with... It said to call the Pharmacist if I have any questions about the medicine ... SO I asked her, based on her knowledge, if what I was experiencing is in fact a serious side effect/ simple allergic reaction or am I just over reacting... she then responded with a very unsure " i PROBABLY WOULD stop. IM NOT SURE, but if I were you, I MAYBE will not take anymore until I talk to the dr. What it SOUNDS LIKE is that you MAYBE are having a reaction, and i THINK, you COULD BE allergic but IM NOT SURE." What a waste of my time! I have already done all that guessing, and I didn't need to hear it from someone else who was even more unsure of myself! I understand that no one can possibly know and be an expert of every single drug and its side effects, but the fact that this pharmacist did not even stop for at least 30 seconds to really think about it, and if she was not sure she could have put me on hold and researched or look it up, or some other effort so that she can have a better answer... I know she was not that busy since she had enough time earlier to have that painful-to-hear conversation, and even if she is, she could've explained such and tell me that it may take a little while to get an answer or she may have to call me back etc... there could've been so much more done... but instead, a few guesses and a suggestion to call the doctor... I felt like I just called a 1-800 number and this pharmacist had a talk time she had to meet. She just couldn't wait to get me off the phone.
I do give another star to this place since she did instruct me to call my doctor and advised me that there should be an on-call doctor and request for a call back...and I am very grateful of this advice. However, I am a bit weary to work with a business who hires people who are not confident or truly committed to their line of expertise. read more