I liked this facility a whole lot better before they changed the gate entry which apparently happened 9+ months ago, which they didn't bother to inform anyone that had a unit there, which was the one reason I picked the facility to store my stuff, instead they simple sent out new contracts which I never got and expected us to abide by it, which I never signed, if I had known they was going to change the gate entry I would have taken my stuff out of the facility a long time ago instead of paying for a unit that I could no longer access at all hours of the night. But that's the kind of treatment I can expect when places let customer service go downhill, and it's happening more and more everyday, a lot of places act like they know what customer service is, but they don't have the first clue on how it's supposed to work, and then try and claim that they do read more