First I went by a facility...no one was there. Could not complete the process online.. Called the facility and customer service. None of the benefits offered online were available. The price offered online was not valid, the "free lock" promo had ended and the monthly cost was more than was stated online. The guy said, "Sorry ma'am, that's just how it is sometimes." Too bad I couldn't give 0 stars. read more

Had a space, paid with auto pay, was not in arrears. They stole a refrigerator from the space and gave it to someone. They admitted that but refused to return it. After reading the contract and seeing they are in clear violation of the terms I asked to start arbitration and they have stone walled any effort for mediation. There is no way to contact public storage corporate that I can find, other than a chat. Chat just said someone will call but, considering my interaction with the surly staff on site I don't hold much hope. I'm shocked they are still in business. Strongly recommend using a different company. read more

I couldn't have asked for a better experience! I got what I needed and saved money on the first month's rent! It was easy to rent online and through the app. It was great to have convenient access with the app to open the gate on command! It wasn't overcrowded, and the unit was clean. I would rent again without hesitation! read more

First off the internet prices don't match on-site price but we were in a pinch needed something quick. Saw $129 for 5x10, actual fee $161 plus non refundable deposit... I did enjoy gate access, but facility is not 24/7 availability only till 9pm ea night. The main problem we had was when it rained water leaked under the closed door, had to pull all the water damaged boxes out and air-dry or completely trash moldy clothes. Ended up putting used cardboard boxes on ground to soak up water. The size of unit was fair, the business should consider lowering rates on the units, overpriced. read more

The best storage that you can get. Thank you Sheliah for her help. She is a very kind person

The facility is outdated, the prices are outrageous, their "cleaning practices" have introduced foreign debris, dirt, and other damaging debris get into my storage unit and ruin perfectly good items. If you're more than a day late they will call you and harass you relentlessly until you pay up or threaten to send you to auction. Quite frankly they can kiss my ass. read more

Great prices and great service! Very courteous. I would use Public Storage in Florence SC again.

Miss Barbara gave great customer service at the Public Storage in Florence South Carolina. She was professional and very helpful. She answered all of my questions and was very patient. read more

Inquired about a unit over the phone since we were living at Florida at the time. Lady on the phone was incredibly nice and walked me through the process and assured me of my costs. When we arrived at the facility, the employees were giving me a different price than I had gotten over the phone, said insurance was required (which was never stated to me previously), said lock purchase was required (price was different than what was given over the phone). When we returned to remove our things from storage, we were told we were going to be prorated the difference of the month, when at move-in, explicitly asked how much this was going to be, knowing full well of move-out date and nothing like that was stated. This place nickel and dimes you for everything and has lots of hidden costs that they don't tell you about! BE WARNED. Will NOT be storing with public storage again. read more

As an update and a caution to my original review, I wanted to add that this facility recently increased my rate by 15% without prior notice or explanation. I have been a customer for about 6 months and I always pay on time. This practice is an excellent argument against allowing them to auto-draft your payments. I forget the term, but there is a word you use when people take money from you without permission. I called the office and left three voicemails about this matter (since nobody ever seems in a hurry to answer the phone). None of those have been returned. This place is a rip off through and through. They offer terrible customer service and escalating prices. I will also add that the main security gate has been broken and stuck in a constant "open" position for at least four of the six months I have been there. This means the general public has access to the "secure" storage area. So if you do manage to become the victim of a theft here, thank the feckless folks at Public Storage. They have done half of the work for the criminals. And by criminals, I mean the ones who don't work for this facility. read more

I've used them on and off for 3 years now. This time I did contactless move in, staff was helpful with my questions. Lock was already in there when I arrived. I only pay 44 a month for 5x10 storage. Good price compared to others in area. read more

I moved out of state and had to use this facility to store my vehicle. I rented an outside space. I live in an area where there is limited parking and I couldn't bring the vehicle with me. In hindsight, I wish I had left my vehicle with a relative that lives in the area where this facility is located. It would have been a much better option. I give this place a one star solely (as I would have given it a zero) based on the first year I rented the outside space from them. I had no issues my first year. A few months into my second year (2015), me vehicle was vandalized on their property for no reason whatsoever. Their contract agreement states they do not cover any costs for repairs due to vandalism. That was fine since I understood that when I signed the agreement. The thing that angered me the most was they were not helpful in catching the person or persons that committed the vandalism (nor was the county police department for that matter.) They have limited video cameras that are positioned at the gates of the facility. I believe they had footage of the criminals entering the facility. When I asked if I could view the footage, I was blown off by the facility manager and told to contact my insurance company. What a lousy way to treat a customer! I only wanted to find out who did this so at least justice could prevail. In conclusion the vandals got away with the crime and I am out of a vehicle. I just sold it because the damage would cost to much to fix. It was an older vehicle so I had limited insurance on it. My warning to those out there thinking about storing a vehicle with this facility. Do not do it. read more

Excellent customer service from Shekina. She explained everything in great detail... Showed me the unit, completed the paperwork and I was in and out quickly. Highly recommended. read more

Set up was nice and smooth. Shekina did a nice job showing the storage unit and signing me up.I was a little disappointed that the price of a 10 x 20 that I originally looked at went up an extra $11.00 a month in just a few weeks time while I waited on authorization from the company I work for to come through. I will update as time goes by and hopefully be able to move my review up to a 5 star. read more

Reserved a unit over the phone, and Shakina was very accomodating. I was surprised at the required monthly insurance amount added to the monthly fee. We were able to get in the space and unload within an hour of reserving the space. Would like to see the exit gate closed more often. read more

I have never met people as caring and courteous as Sue and the rest of the staff at the Cashua Road Public Storage. We have a storage unit and just rented a trailer space. They were very helpful and held the space until I could see the space. They are so friendly and accommodating, my conscience told me I had to rent the space even if I did not like it. Of course, I liked the space but mentioned that since I am poor at backing up a trailer, I would like a space that I could back straight into. This week one came available and Sue called me. Thanks to the concern Sue and the staff showed, I now have a trailer space that is easy for me to back into.\ It would be hard to imagine a better Public Storage Team than the ones on Cashua Road, Florence, SC. Rich read more

Great customer service from Erica watts at their Sumter locate. Very helpful and polite. Thank you for bringing great customer service back

Reserved a unit over the phone whil I was out of town. Guy on the phone told me I need to be there in person. Said I could have someone do it for me with my name on the agreement and just switch the main name on the agreement when I get back into town. Get to this store location and they tell me it's against policy for them to switch main names and refuse to give me a refund and tell me there is nothing they can do. Horrible service! Extremely unhelpful! Lackeys with a title! Never using this brand again! read more

Francina and Shekina were fabulous and very courteous to me. Customer service was definitely 5 star!

I really wish there was an option for 0 stars. I have had constant issues with this property. Security gates are always messed up. So instead of fixing them, they just leave this up, with the entire property un-secured. My storage door never closed properly so there were constant issues with leaves and pine needles blowing in and accumulating in the unit. The last fiasco which was the final straw happened when they cut out lock, entered out unit without our permission and threw away our furniture without contacting us, stating they were mildewed (finished wooden furniture I might add). And I never received as much as an apology. Go somewhere else, it will be cheaper, customer service will be better, and your property will definitely be better secured. read more

Unit prices increase whenever and by however much they deem. Don't think you're getting locked in to an (already expensive) rate in the beginning. Gates at this location are frequently out of order; last time I was there only 1 gate out of three were operable. They make you buy their lock and insurance. read more