Great customer service! You can tell they try to make it their forte. I recently moved and dealing with them was the only easy and effortless part. Told them up front I was only renting for a couple weeks and they hooked me up with a giant unit for $1 anyways. After fees, insurance, etc. it worked out to a little over $50. And when end of month they came, they made sure to call me a few times to make sure I got everything out before I'd run up additional fees for an additional month (which would've been the full rate). Very easy to work with read more

Belinda is absolutely amazing! She always keeps the property clean and is soo helpful and friendly! That said, public storage is a nightmare to rent from. The amount I pay to rent here has gone up twice since I moved in about a year ago, about $150 more than when I moved in, and the fees are insane! Online they listed my rent at $402. So that is what I paid. In just this month they have charged me 2 late fees over $100 each. 7 days into the month! They said it was because the database made a mistake and my rent was $140 more, but even though I paid what it said they refused to waive the fees. I spent days trying to get answers from corporate telemarketers in other countries. I didnt know my rent went up and I didnt pay enough to cover it and they fee-bombed me. This is a heartless corporation, not a mom and pop place, they will gouge you if they can and once I get caught up I plan to move out. read more

Public Storage - Self Storage Near Me - Bellingham, Washington

I asked my adult son to rent a unit because my Mom and dad died suddenly and I was overwhelmed and heartbroken. I needed a place to put ' keep' items and even boxes I just couldn't get through. I read reviews and Public Storage looked professional and reasonable. Until my son brought over the final truckload of items we needed stored. We had rented the truck for 24 hours; $75 + mileage, which was great. But when my son arrived that evening during business hours, he had no gate access. He called me. I called both phone numbers for the manager. Left messages. No answer. It was urgent because I live on a fixed budget, and to rent the truck again, brought our bill from $75 to $275. We finally gained access the next day, but that brought our truck rental price up. I don't understand what's happening because after paying over twice what we should have paid for the truck had Public Storage lived up to their end of the bargain, my son was there days later in the evening during open hours and the manager, the same women I had left copious messages for, came up and asked what he was doing there. She didn't believe that I existed, apparently and had mad delusions? I'm not quite sure, but I definitely do not recommend Public Storage in Bellingham Washington. read more

Very happy with everything. Thank you, Belinda for all your help. A little pricey but worked well for our needs read more

I would rate this zero. Upon paying rent, the manager refused to let me through the gates for not one but going on two months causing me to go into debt to uhual for two months now. I had to buy the uhual truck because of this manager. I am filing ch. 7 bankruptcy because she locked me out even though I paid. Every other public storage is great but this woman lives on site in a storage unit and is a mean troll. read more

Do NOT RENT HERE. I've been a customer for 5 years and I pay 3x the rent for the same storage space As the advertised rent. They will jack your rent up and then when you call and ask why they tell you the advertised price is different when you walk in and ask. Wtf??? And charge 59.00 for late payment. if I could give no stars I would! read more

I had a reservation , I waited an hour to get a helper to help me move and they RENTED MY SPOT OUT FROM UNDER ME! BEWARE! Reservations mean NOTHING to these folks. Also their advertising is misleading they lure you in with a special rate and - SURPRISE!- that rate is not available here! Shoddy awful service and rotten corporate practices! BEWARE! read more

The first thing I want to say is this review is not against the local storage in Bellingham WA on McLeod, the people who work there are great! And have been nothing but helpful. I would like to put this out there so someone else can make a better decision than I was allowed to. One year ago this month I had some life changes that made me need emergency storage. I would not have chosen this space if they had told me my monthly rent would go up $109 in a year ($260/mo from $151). I called to see why, and they said those are the going rates and there is nothing they could do. Just an FYI for anyone trying to find a storage space. They can and will change the amount you pay at any time. Bad business practice, in my opinion! read more

Belinda and her staff are outstanding. Willing to work with my mother to get her moved out and always available to answer questions. Highly recommend this location. read more

The staff is wonderful and nice but the prices skyrocket every year with little to no warning and no terms in the original contract that it will. read more

these guys are bad . they set you up for the last month they "GIVE " you the lock . but there is a reason they do it that way it's a set up. we got done with our unit and we moved everything out and cleaned it a week early. so you think in the back of your head it's their lock but that's where they get you. they charge you an extra month because "your " lock is still on the locker. They say we have to charge you because "your lock is still on the locker hahaha oh yeah cute! Then when you go to get "your " lock they say oh you have to pay first before you can get in and get "your" lock Now I have to pay another 289 dollars I am sure they have done this to many people It's a load of crap if I could give zero starts I totally would! Go now while you can I'm sure they have other catch 22 situations! read more

From start to finish, our experience at this Public Storage location has been stellar. The site manager was very responsive to questions and helped us secure out unit in a timely and efficient manner. Highly recommen. read more

Belinda and Jen were very kind and personable. I needed a last minute storage unit for my mother and they quickly assisted me. They even adapted as I needed to upgrade my unit and were very informative. Great experience! read more

I called in a panic to get a storage unit b/c my sim accidentally reserved a parking stall instead of a unit. They were totally booked but the lovely agent called me as soon as one came available and helped me check out on the app. She's was very helpful, calm and nice to work with over a stressful situation. Thank you!!' read more

I was FULLY ready to rent the unit I had reserved after speaking with a very nice manager on Tuesday and set a time for us to come see it and get it the next day (Wed 9/18) the employee that was there on Wed was NOT the same lady that I spoke with on Tuesday....We had arrived at the time of our appt and a plus sized brunette in uniform was locking up the office and putting a broom in her car and asked my husband if he was coming into the office. He told her yes and she was AWFUL!! She was downright RUDE!! She LITERALLY rolled her eyes and acted like we were BOTHERING her. I've had GREAT experiences with PS in the past so I was flabbergasted by how she acted. I am actually scrambling because I had fully planned on getting a unit there but now am looking elsewhere where someone can at least PRETEND I'm not a nuisance for absolutely no reason. Disappointing!!! read more

I've had my stuff stored at this specific facility on East McLeod for one year. I've had nothing but a positive experience and great customer service. My stuff has always felt safe and accessible! read more

First, the Customer service from the local folks working here has been fine. The issue lies in their predatory pricing scheme. They offer you a low price to start and then raise your rent. The contract says they can raise the rent any amount they like with 30 days notice. My rent has been raised several times (about 10% each time) in the few months I have been here. I would not recommend renting from this company at all. read more

I've been renting 2 units at this location since November 2016. Everything is ok until I received my autopay notification in my email for April which shows an increase of $31 for the total of both of the units. I called for an explanation and was told that there has been a rent increase. Mind you, it has not even been 6 months yet. So I asked if they can raise their rent whenever they please and I was told, yes they can. So if you want to rent a storage where they can raise their price whenever they want especially after you have moved all your belongings into their unit then folks look no further, Public Storage in Bellingham is the place to be. Not Pleased! read more

Don't use Bellingham Public Storage unless you enjoy being scammed. They tax on so many hidden extra fees without any explanation or warning, they've increased the cost to rent our unit when we've had this unit for less than 3 months, and they gave us the wrong phone number when we needed to reach them to figure out why our rent increased. Also, when we first contacted them to purchase a unit, we told them when we would be available to meet in person to do the paperwork and pay. At first, they said they would hold the unit for us until the day we were available (which only would have made them wait 2 days to finalize it). Then 20 minutes later I got a phone call saying if we wanted the unit, we had to go in that afternoon to get it or we would have to buy a more expensive one if we chose to wait? No explanation for why or mention if there were other people looking to rent that specific unit. Also, the woman that spoke with me on phone was extremely rude and acted annoyed when I questioned why they weren't holding the unit for us anymore. Don't do what we did. We just needed a storage badly at the time and Public Storage was the only place that had available units. We should have saw the red flags from the beginning. More worth it to wait for a reliable company that actually cares about their customers. read more

The staff were extremely helpful with the reservation and move-in process. They stayed open a little past closing time to help us complete our reservation and were happy to do so. read more

I went in to rent a couple of spaces for my travel trailers and the people were not only very helpful but went out of the way to make sure that the sites that we got were conducive for our needs. Thank you so much for your help and you're kind and friendly demeanor. read more

Amazing customer service! We were in the process of moving, and the assistance received from my original on-site inquiries, to my online reservation, to finally moving into my chosen unit, was amazing. I was even notified before moving in about upcoming availabilities for sizes more appropriate for my needs (I actually wanted a smaller unit). I have rented on and off with PS for a few years as the needs arose, and overall have been happy with the ease of renting, moving out, changing sizes, etc. Thank you for making my move, and move-in, one of the easier and reliable tasks in a long list of "to-do's". read more

This place is so misleading worst then having a cell phone contract. So many hidden fees. The short old lady needs to work on her customer service. If some one ask you a question dont fucking roll your eyes you dumbass. read more

Horrible place to do business with. When I first started renting my storage unit was about 45 bucks I believe it was. Then they require you to have insurance which wasn't a big deal but insurance was 20 bucks. Which seems excessive, now my monthly payment was just hiked up to 97 dollars a month which is ridiculous. A 30 dollar increase for absolutely no reason. There are so many hidden fees as well if you are late one day you are charged a 25 dollar late fee, your code is deactivated, and then there is also a "convenience" fee. Keep in mind this is only for a 5x5 unit. Storage unit isn't climate controlled and doesn't have a light either so what you get is not worth the steep price. Do not rent from these crooks. Needles to say I will be getting a different storage unit. read more

Nice, clean facility. Friendly staff. Parking somewhat limited for getting in and out of the inside-facility units, although spaces to back moving trucks into are available. Quite pleased! read more

Wonderful place to store your important things. I really researched all over Bellingham before we moved here from California. This storage facility offers a lot; great customer service, close to freeway exit from where ever you live in or near Bellingham, safe area, nice units that you can tell are looked after good. The people that run this facility live on site too and very friendly. I researched for the best price and history of how often storage facilities raise their prices. This place seemed to only raise price if necessary too. Many of the storage places throughout Bellingham are privately owned, not backed by a big company like pubic storage. That I liked too. It makes it easy to pay my bill online with confidence knowing my credit card is better protected that way. read more

Couldn't be easier to rent a storage space. Belinda is a professional and can guide you through the process in a snap. I signed up for a space online and met Belinda at the site next day. Even though I've used Public Storage at other locations in the past was very happy Belinda reminded me about protecting my items with plastic barrier in the storage locker. The entire rental process was completed in maybe 10 minutes. Then I used the pushcart conveniently located inside my building to load my stuff and wheel to my locker. In less than 20 minutes I had rented a locker, loaded my stuff into my locker, and out the gate. Slick. A pleasure to work with pros like Belinda. read more

We have had a larger unit rented here for over a year and a half, since we relocated from Canada to the US for the short term. I can honestly say that it does not get any better than this! Belinda has been terrific, and makes you feel that you are the only customer that she has. The staff that works under her direction is conscientious and most likely that way due to her training and the creation of a family-like environment. Don't hesitate to deal with this branch - it'w well worth it!! read more

Excellent customer service, clean property grounds, secure (including an on-site property manager), good location, and easy check-in. Marina was very helpful and knowledgeable in getting us all set up with our unit. We relocated from Bozeman, and when they said they would call to confirm everything prior to our arrival date, they did. It was comforting in an otherwise stressful time to be able to depend on them. read more

I had a storage unit at this location for almost 2 years. Belinda is amazing and has great customer service. Whenever I went there, she was very friendly and it was nice knowing she knew her customers and cared about making sure the units are safe and secure. My unit was reasonably priced, clean, and when I need a smaller unit, they found one for me and the switch was easy. When I moved out, I caught Belinda after closing hours and she re-opened the office to check me out , pro-rated the month, and made sure I got some money reimbursed! Next time I need storage I will rent here again. Best storage experience I've had in Bellingham read more

Belinda was extremely helpful! She got us into a storage unit quickly and affordably. I would highly recommend this Public Storage location to anyone looking for a pleasant experience! read more

Belinda was an Angel sent from Heaven! I can't say enough good things about this location. It was always clean and I always felt safe being there anytime of day or night. They go out of their way to help make your move a little less stressful. They are well stocked with moving supplies and information to help you at the last minute. I highly recommend this business! read more

Excellent customer service and friendly interaction. Cheerful and happy to help those of us that forget our pass code!

We found Belinda and Nancy (who helped us) to be very friendly, helpful and professional. The facility was clean and safe. We would definitely use them again read more

We reserved a space that was way too small, but they did not have anything in the size we needed. The manager helped get something that was just the right size about two days before we needed it because she kept an eye on the units as they came open. Awesome experience in an otherwise miserable move. Would recommend this facility to anyone needing to store their stuff. Excellent customer service. read more

We had most of our stuff in storage at this unit for 11 (yes eleven) years. These folks, especially Belinda were GREAT to work with. Having not seen our stuff for 11 years, we assumed that it would be very dirty and dusty. The furniture in our living room gets more dusty that this unit in two weeks. ALL of our stuff looked great, including the piano. I heartedly recommend Public Storage in Bellingham. read more

I really like Public Storage in Bellingham. The staff are very nice, personable people, the facilities are well-kept and most importantly, I feel that my stuff is safely stored away there. It's recommendable. read more

Laura was awesome! Really worked to go the extra mile to accomodate our need for a unit on short notice and of the right size. She covered many details we hadn't thought of on packing and storage and shows she really cares about her customers and helping them get the best value. Thanks again Laura! read more