Came in here briefly on the way home from NYC. We didn't stay to buy snacks or food, it was…read morestrictly a potty break. What made me decide to rate them was the bathrooms. For a rest stop, the restrooms were impressively clean and most importantly smelled great! It definitely exceeded my expectations. They seem to have a really good/big selection of snacks, and the parking lot has many spaces available.

Wish I could leave a 0-star review. During a very windy and rainy drive, my friend and I pulled in…read morehere to get gas and would've been perfectly happy to pump it ourselves. However, my card wasn't being accepted because there was no gas attendant on duty. I went inside and explained that my card wasn't working, and the cashier looked at me like I was an idiot and said the gas attendant takes care of it. I told him, "Yes, but there is no one out there," and he told me the attendant would be right out. My friend and I waited another 10 minutes, running on very low gas, and no one came.

Oh how i really enjoyed my stay here love the setup . A I guarantee return to this location. I love…read morethe layout. I love how everything is put together. The staff is always willing to ask questions or help me in any in anyway I need I really would love to come back and as always all the locations are great spots, and I can get to everything that I need in the city

Took a 3 hr nap. Was awesome would do again…read more Only wish was that it was slightly cooler!

A public bathroom that is free, clean, and has staff monitoring it?…read more Yes, please, yes! I was pleasantly surprised when I needed to use the restroom here in Bryant Park. I've been to Tokyo where they have clean public bathrooms everywhere. NYC needs many more of these as there are only a few. The men's line was totally empty but the ladies line was long and they won't let the ladies jump into the men's room. Still, this is a gem in a city with few places to go if the urge strikes.

This bathroom is free and beautiful. Very upscale for a city public bathroom. Feels very elegant…read moreand they keep it clean. There's always someone working here too. I wish lines were shorter but it's def a great bathroom!

Check out their website and get their direct number - you can call any day of the week and ask if…read morethey've had any show tickets donated! I didn't have any luck with it this past trip (mid August), but apparently they get more later in the year. This place has three large rooms - plenty of space to spread out! There are some super comfy couches right in front of a large TV. There's a room with two large fridges filled with soda and a counter with coffee and snacks (cheez-its and animal crackers). All the volunteers I spoke with were super nice!

Staff were polite and accommodating. The room was small, no private bathroom/shower. The attended…read morethe check to Cine put us in a room and I was close by the elevator or the stairs in the bathroom so I'll give her extra star for that. The twin beds were comfortable and the blankets or warm enough to keep us warm at night while we were running the AC that worked very well. I enjoyed watching the 2020 NBA playoffs on the decent size HD TV that was very clear unlike a lot of other hotel accommodations I've had in the past few weeks. The remote control was easy to figure out it wasn't a hassle. Even though the windows are dirty I haven't been to a place in New York City where there were clean windows so what I appreciate was the view looking outside the window which is a little bit of everything about New York.

Horrible. Bugs in my bed, when I got there they gave me the wrong key to my room I had to walk all…read morethe way back, and then when they gave me the right key they had a fire drill for 30 minutes. Me and my friends were miserable the entire stay. The food was absolutely DISGUSTING. The beds were so uncomfortable, and the pillows were wet... The next day when I was going in the shower I stepped on a cockroach!? I was MORTIFIED. And when I called to tell them they did nothing about it. Horrible customer service and care. Never going back to this horrible place again. I advise you don't come here either.

We picked up OurBus right across from the Javits Center, in the middle of the street…read more The storage bins were labeled, one for Baltimore, the other for DC. He scanned our ticket and we boarded. The bus was pretty full, so we ended up sitting separately. The above head storage bins are kind of tight, so I had to take something out of my over stuffed backpack to manage to wiggle it in. While my purse sat on my lap. I liked the foot rest and the hook on the handle on the seat in front of me. Trash bags were hung here and there. Looks like they also provided small bottles of water for us, though we had to grab those ourselves. The electric plugs didn't seem to work, but perhaps the ubs plugs in the ceiling did. Our driver was a great communicator. He set expectations so we knew that we had a 20 min rest stop before arriving at Baltimore, and pointed out things to help us to pay attention and to get back to the right bus. He warned us that given current construction that we were sure to arrive later than what our tickets said, and gave us his best eta given the circumstances. Another passenger later commented that the bus bathroom was clean. We kind of ended up being dropped off on a brightly painted bridge in the middle of no where - perhaps on Maryland Ave?, by a bus stop. A short walk from Penn Station.

Very disappointing experience…read more My family arrived at the Worcester, MA bus stop at 7:35 PM for a scheduled departure. We waited continuously until 8:10 PM, and the bus never arrived. When we contacted customer service, we were told the bus had already left at 7:47 PM, which is simply not consistent with what we experienced. Instead of investigating the situation or showing any empathy, customer service insisted the bus had departed and refused to offer a refund or any meaningful resolution. It's extremely frustrating to be told we missed a bus that never appeared while we were waiting at the designated pickup location. Reliable service and responsive customer support are essential for travelers. Based on this experience, I cannot recommend this service and hope the company improves both its bus tracking and customer service processes.

I went to New York a week ago Amazing service…read moreVery warm I saw my friend who I hadn't seen in 4.5 years Amazing time J.M is yapping on yelp This place is amazing

This place was nice and conveniently located near Koreatown, where we spent most of our time. The…read morestaff was very kind, and they have a bag check for before and after checking out in case you want to do a little more shopping. The downstairs cafe is nice, and it does get packed in the lobby. Clean gender-neutral bathrooms. The room upstairs is nice, oddly positioned, but nice. There are no ceiling lights, only plug-in ones that are hard to move around the room. The water in the bathroom should run for about 5 minutes before even getting hot water. At night, my husband and I heard squeaking, so either it was a mouse or our imagination.

Not sure what some of these bad reviews are about but I thought this was a really nice hotel! Super…read morecomfortable with a great and friendly staff. I thought it was clean and pleasant. Nice location with lots of restaurants within walking distance. Should be higher rated!

Pretty nice hotel, price is what it is for NY and NJ. Enjoyed the space, clean, breakfast wasn't…read morebad. Better than most. Staff is friendly and if I was out here again I'd stay here.

Fairfield by Marriott Inn & Suites Manhattan…read more Arrived in NYC on July 3 at 6 am taking the red eye, an hour Uber from JFK, we finally get to the hotel, for some ungodly reason the AC was not on, it was it was cooler outside in the street than the lobby and this day as we made curbside @ JFK around 7am it was 87 degrees with 85% humidity plus a forecast of 102+ 90% humidity, news said it would feel like 113 - 115 degrees. Why am I telling you this? Because as I mentioned, the ac was not on in the lobby, well since no rooms were available, the front desk said help yourself to breakfast, going back to the breakfast room, it was similar to an add on greenhouse and with the waffle makers and all Buffet heaters, it had to be 115 - 120 degrees in the breakfast room. We did not expect a room when we arrived at 8am from our red eye from PHX. No Refrigerator, Don't recall ever being in a Marriott with out a fridge, regular size or minis No Microwave, Don't recall ever being in a Marriott with out a microwave Bathroom so small, when opening the door, you either see the toilet because it opened against the sink. Maybe should have had a slider door. Location is good, one of the worst Marriott Hotels I have ever been to

This is a decent hotel tucked in Chelsea not far from Herald Square…read more There's a small outdoor space before you enter which is nice in the city. The check in desk is to the left after you enter the lobby and there's a small snack and soda concession area to the right. There's a nice lounge area in the lobby as well just past the elevators. I didn't have a chance to see the breakfast but it was this area as well. The rooms are small but comfortable and clean. There's also a roof deck area with chairs and lounge areas as well which was nice.