I REALLY wanted to write a sizzling review about the Argonaut Hotel. For a very long time! and…read moreoh yea, I TRIED.
I sent a respectful letter to the management to ask for their help, as I had a voucher from the beginning of the Covid era, when the world closed up everything, everywhere, that I had bid on at my school's( who employed me) annual Crab Feed and silent auction. I'm going to spare y'all the amount of money I had to outbid others with, to GET this voucher, but, it was in good spirits, for a good cause, in great company.
Businesses weren't open, I couldn't trade my car in, bc dealerships were closed, restaurants, schools, Disneyland closed for goodness sakes!
so I tucked this voucher away for brighter days. Then I got very ill, then my father had a stroke, my daughter had a fairly major surgery, my grandmother died, yada yada yada, my point is that, I didn't really notice when the world started opening up again, and when I did notice, it was mostly because I'd been laid off and needed to hustle to find a new job....so, I didn't CARE, I was struggling to make it from my final paycheck to a whole new job and that first payday. When I came across it a month ago, I had to look up to see if the hotel had even survived Covid. They had. So, I suspected I'd need a manager to approve an expired voucher (which is different than a gift certificate, which is purchased. A voucher is a gift from the business as a tax deductible DONATION that they give for the additional reason of "for a good cause". In this case, for the ultimate benefit of the elementary children at our school, which shall remain anonymous for my personal purpose here, as well as the family who had asked for and gotten the donation from the Argonaut Hotel. )
I called the manager and was advised to send an email with all the details, which I did. I explained exactly my situation, I bid on this, I won, it expired but the reason I couldn't use it for the first couple of years was, everything was closed...staying in a hotel, when we were ALL standing 6 feet apart, with masks and no restaurants were even open.....not even TEMPTING. I got a call back to tell me the manager would not be able to honor it over THIS current weekend, as they had "inflated" their nightly rate, due to a coveted event in town.
I said that although I was disappointed that it could NOT be this current weekend, that I did understand, and respected their position on it, and that I'd call back after the weekend, to discuss over the phone, finding a weekend that I would be permitted to use it.
I was grateful AND happy.
Then, I got a text message from an anonymous manager saying that they would not be honoring a voucher expired so long ago.
I said that the manager named Tony said he only could NOT honor it, on the weekend of the Blue Angels air show, insinuating that we could work out a single night stay, with my voucher, at the Argonaut, on a night that their rates were not so inflated, so they'd not "lose" so MUCH money, was the unspoken message.
"No." said the text from the general texting # of the hotel. I speak for Tony, we will not honor it, "we wrote it off in previous years".
I offered to book 2 nights, and pay for one, and use the voucher for the other. No. They refused.
So, as I understand it, they "made a donation" and now are actively retracting it, because the WORLD fell apart, and I completely forgot I even had the darn thing.
Lastly,I asked if I could come down to discuss, if anyone had read my letter, and when they said the answer is no, and that's the final answer, I thanked them for any consideration they afforded me.
Now, because I don't feel their decision about this instrument that they issued, is necessarily ethical, I merely wished to let others know; there are so many hotels in our city to choose from, that one does not have to settle for what I personally view as a business trying to get one over on the consumer.
Not sure posting my once-prized and subsequently rendered-worthless voucher is a great idea, but it came with a beautiful cover letter from the manager at that time, with such generous tones and warmth.
It's unfortunate that the new management "team" couldn't find any benefit, professionally and fiscally, to win over an easily woo'd client, just by removing the short sightedness of having "written it off" and not having to spend a dime, vs honoring something they'd put out there, publicly, making it known they wanted to help our elementary school raise money for books and computers, desks, sports programs, etc , which a good chunk of MY money DID, but alas, ultimately, it was without the help of the Argonaut Hotel, as the voucher showed they had committed to, at that time.
Hard pass, I'd encourage anyone looking for advice!
S.WIlliams