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San Marcos, TX

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PT Solutions - San Marcos

5.0 (1 review)
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2 years ago

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Scheduled a consultation with Dr Jimenez. Showed up to find out he was not available, but I was…read moreseen by a PA. Surgery, knee replacement, was recommended, scheduled, and a $200 surgery reservation fee was required, which I paid. Then I got billed for additional charges - turns out even though I sent photos of my primary and secondary insurance cards, and also presented them when I arrived for my appt, they never billed my secondary insurance. Since then I have decided to cancel my surgery, since I've never actually been able to meet Dr Jimenez. My "refundable" deposit still hasn't been refunded and I have had to make multiple phone calls to multiple departments trying to get both the dr office and the hospital to acknowledge that I cancelled my surgery over 2 months ago. Their phone "menu" is ridiculous - pressing the numbers for options doesn't do anything. I was told Dr Jimenez was great, but the office and support services are not functioning competently.

No follow ups. Listed phone number doesn't get messages to the San Marcos office yet sends a…read moreconfirmation . I had an appointment in April... got an MRI and called them in JUNE to follow up with 0 action. Stopped by in July only to find no action had been taken at all, MRI had not even been reviewed... I've now had a degrading condition in my hand get even worse in the last 3 months and am having to find care elsewhere delaying care even more. I kept all my care within CHRISTUS system thinking it would be coordinated... I'll be finding care outside of CHRISTUS altogether now

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Bone Drs Orthopedic Care- San Marcos
Bone Drs Orthopedic Care- San Marcos - Large waiting room

Large waiting room

Bone Drs Orthopedic Care- San Marcos

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PT Solutions - San Marcos - physicaltherapy - Updated October 2026

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