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PT Solutions Physical Therapy

4.0 (1 review)

Services - PT Solutions Physical Therapy

Physical therapy

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2 years ago

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ATI Physical Therapy

ATI Physical Therapy

3.0(2 reviews)
4.5 mi

I used to be a satisfied returning customer at ATI, but something has seriously gone downhill. What…read morewas once a competent, local healthcare provider now feels like a hollowed-out corporate shell. Billing is now handled by some "off-shore subsidiary" (as relayed to me when I asked their location), and all other support functions have been "centralized." Translation: the actual people at the ATI clinic are completely in the dark about anything beyond basic therapy. The most glaring issue? I was blatantly misled about my insurance coverage. ATI representatives told me--twice--that my visits would be covered at 100%. I even expressed doubt based on past experience and documented my concern during intake. They reassured me and promised to monitor it. Guess what? A week later, I received notice from my insurance that I was on the hook for everything. I've tried repeatedly to get someone--anyone--from their so-called centralized office to explain the discrepancy. Crickets. No returned calls. I even asked the clinic staff to help escalate it. Nothing! Either this was a tactic to get me in the door or it's pure negligence fueled by untrained, outsourced staff who don't understand what they're doing. Avoid this place unless you enjoy billing nightmares, being ignored, and feeling like you're shouting into a void. ATI used to care. Now it feels like they care about one thing only: your copay and how quickly they can bill your insurance.

I have been extremely pleased with the staff and support of all the therapist. They are…read moreconsiderate, professional and delightful, making my visits comfortable and reassuring. I brag on the staff and service to friends and family. Thank you ATI and to the therapist for all you do.

PT Solutions Physical Therapy - physicaltherapy - Updated May 2026

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