My physical therapist Blair did an amazing job helping me with TMJ and neck pain. She really…read morelistened to my concerns and developed a treatment plan that significantly helped my quality of life. The staff at the clinic were also very helpful and friendly. I highly recommend ATI Frisco with Blair and her team for your recovery needs.

Another amazing dry needling session with Brett. This guy knows his stuff. Put your fear down, pick…read moreup your courage and let Brett take your pain down a few levels. Dry needling works better for me than massage. I thought it would be painful. Thankfully it's not painful at all. Thanks Brett, for another healing session. I'm sure it won't be the last.

I was involved in a terrifying accident and I was so pleased with the care I received. Extremely…read moreflexible and easy to schedule. Madison in the front office is so friendly and personable. Makes a great first impression! Entire staff is great and felt the doctor was totally invested in my recovery. Best of all...I am experiencing some relieve and less pain/strain

I enjoyed the time and the help that was given to me at liberty health care. They were very…read morethorough. Pay attention to your needs and executed. A plan that got me back in the right position to mark and do things for myself after having a minor collision. I would\nRecommend them anytime anywhere

Michael and his team come highly recommended. Everyone I came in contact with was friendly and…read moreprofessional. The check-in process was easy and the wait time was minimal. I am a firm believer in physical therapy. Miracle workers for targeted relief after an injury or surgery.

LOVE this Vista PT Group. Michael Massenburg is the BEst!!…read more Wonderful PT outcomes for shoulder, neck, and achilles tendon issues ovet the last 7 years,

What a fantastic place with an incredible and attentive crew. It's never a pleasure being hurt and…read morerehabbing from an injury, but working with a knowledgeable staff in a clean professional environment makes it much easier to deal with. Everyone her has a great attitude and communicates on a personal level, they take your health seriously. I also love the cleanliness and crisp look. They design a recovery plans that works for you, and they know when to push and when to back off. I can't begin to explain how pleased I am with this place. I'll be coming back again after my knee surgery.

Billing is one star- they do not mail statements and they don't show then in customer portal. The…read morecustomer portal is very limited by design and calling their customer service line gets you a lot of "sorry we are working on things". Service - 3 star. Some staff is a bit carefree, and I found that I had to push them to pay attention to my progress or even during sessions. They are juggling multiple people at same time, when I was expecting more 1/1 care. Not all, but some. If I had to do this over again, I would choose place with more attentive staff, and much better billing practices. lesson learned!

I came here for a few sessions in late 2022 and had a positive experience. The staff is really…read morecomprehensive in their up-front intake process and can help with all areas of physical therapy, so you don't have to see one person for your pelvic floor and another for your shoulder, for example. I like that the office is beautiful, light and airy. I also appreciate that the staff provides education for what to do at home to see improvements. My health insurance covers 20 sessions of PT per year, so I'm glad I took advantage of coming here when needed.

I had an extremely upsetting experience at this clinic due to the rude and unprofessional attitude…read moreof the front desk staff. The interaction left me so distressed that I had a panic attack right after leaving the clinic. During my consultation, the therapist recommended starting a 4-6 week treatment plan and knew that I would be leaving the state after October. However, when I went to schedule, the front desk told me the first available appointment was October 28, five weeks away. We simply asked to briefly clarify this obvious miscommunication with the therapist. Instead of helping, the front desk staff became rude and confrontational, accused us of being "disrespectful" to another patient, and refused to let us speak with the therapist. We had no intention of interrupting anyone--we were simply trying to clarify what we had just been told during my consultation. This is especially unacceptable for a pelvic floor clinic serving postpartum women, who may already be physically and emotionally vulnerable or experiencing postpartum depression. Compassion, patience, and respectful communication should be the bare minimum. If you are postpartum and looking for a supportive environment where you can focus on your recovery and well-being, I strongly recommend staying away from this place. No one seeking postpartum care should leave feeling worse than when they walked in.

I have been experiencing a problem with lymphedema since prostatectomy in 2016. Suddenly it also…read moreoccurred in the groin area. Last week was my first treatment and I had my second this week. The improvement in the leg, ankles, and groin is amazing. The therapist (Miss Pranjali, better known as PJ) gave me some exercises to do at home between treatments. I live too far away to go for more than one session a week. I would recommend anyone having an issue with lymphedema to give this lady a try.

PJ is the best Therapist. She is intelligent, caring and is concerned about her patients recovery…read more I would highly recommend PJ for your therapy needs

I've worked primarily with Suma in my recovery after ankle surgery. She is knowledgeable about her…read morework and a delight to be around. I'm confident I've made significant progress in my recovery thanks to her and the rest of the team.

This is a very caring and professional business. The therapists are very knowledgeable. They have…read morehelped my shoulder pain immensely! Thank you to the entire team! If ever I need P/T again, this will be the place!

From the first time I was here and each subsequent time (at least 4), I saw therapists consistently…read morewiping down/ sanitizing equipment using various germ-preventative implements (disposable gloves, separate pillow cases, shoe booties). The facility smells clean and is well-maintained because of those standards. The clean environment is a HUGE PLUS! The therapy itself has also been gold. PT Amy gave me clear, concise printed directions with pictures of prescribed exercises. She is professional, patient, thorough and sweet; I trust her . Her demeanor makes me automatically more comfortable. I had PT Miles last week and found him to be attentive and good at explaining each step. Both therapists give me hope and seem sincere in helping my recovery. The receptionist is also welcoming and easy to schedule with. Highly recommend!!!

I dialed the office number for Clair Physical Therapy approx 5 separate times before someone…read moreactually answered the phone. A person named Kastin finally answered. I asked her if they were accepting new patients. Kastin said, "Yes." Then, I asked if she could tell me the their physical location since I had already received their address from my insurance company. But, Kastin told me that she didn't know where she was! !?!?!?!?! She told me that she would have to look it up on GOOGLE MAPS!?!?!?!?!?!?!?!?!?! Obviously, Kastin was in a call center located off property somewhere. She was horrible at telling me the exact location of their offices in Plano!!! As a result, I was on the phone with Kastin for over 20 minutes. 20 MINUTES IS THE VERY DEFINTION OF INEFFICIENCY TO SCHEDULE AN APPT! Finally, I asked her, "Can you just transfer me to someone at that location?" "No," was here one-word reply. !?!?!?!?! So, Kastin began asking me questions instead. She had begun the data entry portion of the call. She took all of my pertinent information including insurance policy, etc. Then, she told me that she needed my credit card information. !?!?!?!?! I asked Kastin why she needed my credit card when they could just file my insurance upon my first visit there. She said, "We need a credit card to hold your reservation." I explained, "You're NOT a hotel holding a reservation." She said, "Well, you can bring us a personal check in the amount of $40 BEFORE your appointment." BOGUS! SCAM! Of course, they'd like to have forty dollars of my money BEFORE I show up for my first appointment. I tried to get her to explain to me whether I could get my $40 reservation money back after my first appointment. Kastin refused to answer that question!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I asked her for the name of her manager. Trevor Soper. I asked to speak with Trevor. Kastin put me on hold b/c eternal holding patterns over twenty minutes is their specialty. AND THEN SHE DISCONNECTED THE CALL! So, I called back. This time, Sofia answered the phone. I asked Sofia for her manager. She said, "You mean the director?" (incompetence) I said, "Yeah...whatever you guys call the person in charge. Trevor came on the line. As it turns out, Trevor IS NOT an office manager or supervisor or a director!!! He's just one of the physical therapists! I tried to tell Trevor about the unusually long hold time that was approx 30 minutes. He said, "I don't care." Trevor refused to listen! There are thousands of physical therapy offices in the metroplex. If you don't want to hold your appointment time with a $40 reservation fee that may or may not be reimbursed, I suggest you call someone else. Ridiculous 20-minute call time duration, employees who don't know where they are located & have to refer to Google Maps, and ridiculous hotel reservations with your credit card info including the security code on the back of your card!!! All of that...just to schedule and hold an appointment. That's unacceptable imho. When I asked my husband Jack to come on the line so he could hear Trevor's nonsense...Trevor refusing al to listen to me...Trevor talking over me...Trevor released the call. !?!?!?!?! Apparently, Trevor was afraid to have a grown man on the line paying attention to the unprofessionalism taking place! Trevor was more than willing to treat the woman on the line as persona non grata. At any rate, Trevor wouldn't allow Jack to inquire about their $40 policy to "hold my reservation." Plus, I don't trust what CLAIR PT may do with all of my private information. Will they sell it? or run my insurance anyway? Who knows. If anything shady happens to my insurance, etc, I know exactly where to begin my search for identity theft. CLAIR PT surely wanted money for nothing as evidenced by their $40 reservation policy. MONEY FOR NOTHING AND ZERO TRANSPARENCY! Any business that wants a credit card and/or personal check as a deposit before they'll see you in their office is a joke!!! Then, when you factor in that they refused to tell me if I could get the $40 deposit back...the whole situation feel like a scam to me!!! DO NOT BOOK A "RESERVATION" WITH CLAIR PT!