The staff at the Cleveland clinic never cease to amaze me…read more I had to go in for a mammogram and ultrasound. Mind you, this was 24 hours after I had back surgery. The staff kept me comfortable the entire time. Very clean environment, good coffee and friendly people. Overall, it was a great appointment and the techs were extremely gental.

I have had both good and bad experiences at Benhaven Counseling. Scott Brinkman is great. The…read moreoffice staff is difficult. In trying to find out about a drug prescribed for me by one of the other counselors, I hit a brick wall. Twice I have had a prescription refused by my insurance provider. I have tried to resolve this asking if there is a different Rx the insurance might approve as I can't afford the large out of pocket expense. The counselor who prescribed these is either not in or will not return calls. The office staff person who said she would call back did not call and is not in, nor will the other staff member assist me. She said "I don't want to get involved." It's never a good sign when a mental health agency destroys your mental health with its poor behavior. In addition, the prescribing counselor also ordered a drug that we had just agreed I would stop taking. I had no way to stop the order or to reach the counselor. I had to pay for something I no longer can use. Benhaven Counseling is becoming increasingly useless.

Such great doctors, therapists, and staff members! I recommend this place to anyone seeking mental…read morehealth services!

My husband and I have always struggled with communication. We started seeing Lisa about a year ago…read moreand she has really helped us look at things from different perspectives. She never makes us feel like she's taking sides between us really providing us an objective outlook. She takes the time to meet with us individually as well as a couple. Since we've started seeing her, our communication has really strengthened and I'm closer to my husband than ever before. I would recommend her to any couple struggling.

Psychbc wasn't listed on Yelp so I took the time to create the business. Hopefully that tells you…read moresomething. My particular counselor has been extremely professional but more importantly very, very helpful to me. One of the many things I appreciate about this business is they have a LOT of counselors to choose from and they work in tandem with their psychiatrists for the best possible treatment options if needed. They have a lot of locations which obviously is helpful and evening hours. I would highly recommend psychbc to anyone looking for counseling for any reason.

My counselor was not able to handle my Complex Post Traumatic Stress Disorder effectively. He was…read moreunable to be professional when I became triggered. His investment in getting paid became a huge issue in my treatment. He ended therapy when I was robbed of my life savings. He was also unable to make the agreement with me that we never discuss the financial aspect of treatment. He stated this is part of private practice. I disagreed. I was willing to stay current on my bills as I always had and to talk with billing as needed. Another family member had issues with her therapist being overly invested in the payments.

My young child sees Lisa. She does an amazing job with helping us to have strategies to deal with…read morehis emotions. He is happy with the visits & it definitely has seemed to make a difference with his ability to express his emotions in healthy ways.

I suffer from ADHD and need to see a psychiatrist regularly to have my prescription filled when it…read moreruns out. My normal doctor wasn't able to fit me in before I left on vacation so I tried calling around the area to find someone who could. This place was the first to agree to accept an appointment within the same week, and from the service I experienced, now I understand why they aren't seeing a lot of business. The receptionist I spoke with was very cordial; she took my insurance info, told me she wasn't able to match me with a doctor of the preferred sex on short notice (which was understandable), and said I'd be meeting with "Ed." The day before my appointment I got a call saying, oops, they don't accept my insurance after all. I felt pressured the cancel the appointment. When I told them I'd be keeping it after all because there was no way I could find someone else less than a week before I went abroad, they sounded incredulous. On the day of my appointment I showed up 15 minutes early. I waited more than half an hour to be checked in. When they finally called me up front, they asked what day I'd like to schedule my psychiatrist appointment. Perplexed, I said that was what I was there to do that day -- see Dr. Ed. They explained Ed isn't a doctor; he's an intake specialist, and that the doctor would not be willing to see me without an orientation with Ed first. Would've been nice to know before I committed to an appointment, took off work to come, and waited for half an hour. If I saw the intake specialist that day, I could come back in for a real appointment next week sometime. This would, of course, cost me twice as much (off of insurance) since it was two separate sessions. When I asked them reasonably to be flexible being that 1) I was never informed of any of this and 2) was leaving the country that week, the receptionist (a different one) became highly defensive and claimed whoever made the appointment would have properly informed me of their process. When I respectfully disagreed, she accused me of being deaf. I asked to see an office supervisor and she shut the window in my face. I left unsure of whether the preliminary appointment was still on. My experience can't be an anomaly; they seem to have the process of strong-arming new patients into attending multiple appointments fine-tuned. I cant speak to the quality of their doctors because I was never actually allowed to see one. This place is a racket and is staffed by the rudest people. Would not recommend wasting your time at an office where the people working there seem to need help more than the patients.

I sought Dr. Lakin's help after reading his very informative blog posts. Our 4 year old daughter…read morehad a months-long potty training issue that we tried and failed to successfully resolve. She was very fearful and exceptionally good at avoiding the part that terrified her - namely defecating in the toilet. We'd tried educating her, rewarding/bribing per, praising her, talking about it and not talking about it. NOTHING had worked at all. Her pediatrician didn't have any answers either. I read everything I could find online but none of the strategies worked. Then I met with the wonderful Dr. Lakin. He asked a lot of questions about our history with potty training but also questions about our daughter in general to better understand her personality and behaviors. He suggested a new consequence and a new reinforcement for us and I kid you not - it worked within 24 hours. Within days, it was like she'd never been afraid and the prior 9 months had never happened. We couldn't be more grateful for Dr. Lakin's professional insights. After the toilet issue was resolved, we started looking at our parenting struggles differently in light of his advice and CBT blog posts (e.g. daughter getting out of bed too early in the AM, and not eating vegetables). Looking at things from a behaviorist perspective has shifted our parenting strategies and we've been much more successful mitigating the examples above. I will definitely call Dr. Lakin again the next time we get stuck! We give him our very highest recommendation!

If you're in need for a life-changing therapist Dr. Lakin is what you need. I was a patient of Dr…read more Lakin when he worked in the East Bay in California. I was 14 when my mom got recommended Dr. Lakin to help me with my server depression. When I first went to him, I was so hopeless and did not believe that I could be helped. After seeing him for about 2 and half years and can fully say that Dr. Lakin saved my life. I saw him when he worked in DBT and CBT therapy. I was a little skeptical about his exposure therapy because it was outside my comfort zone, but Dr. Lakin helped me through the process. He is so open and honest with you, and that is something I admired so much about him.It was not your traditional therapy. We would go on walks and do the most random activities. I did not understand this, but it was all part of the process and it was so helpful. When I first started seeing him, I did not want to go, but after a couple months of sessions, his office became my safe place for 2 years. He ended moving away from my hometown so unfortunately, I could not see him anymore, and I have not seen anyone since him, but because of Dr. Lakin, I can go through life, with the skills I need for my depression and anxiety. I am now 18 and at a very good college, and when I first came to Dr. Lakin I never went to school, because of how miserable I was. Although I have not seen Dr. Lakin in almost 2 years, I would not of graduated from high school or gotten into college without him. I could not recommend him higher, if you need help and are feeling hopeless, Dr. Lakin is the person to help you.

Spent lots of time with me and was very professional. My appointment also started right on time -…read moreno wait. From my one appointment, he's what I wish other doctors were.